Hands down the best customer experience I have ever had. I am traveling across country from VA to CA for Christmas in a 40' RV towing a Jeep. Somewhere between Midland TX and El Paso, the Jeep drivers side front brake caliper failed in a dramatic fashion causing the wheel to lock up intermittently at highway speeds. Once discovered, I pulled into a campground in Las Cruces, NM and began the search for service. After two wasted calls to businesses that were booked for weeks and would not even try to fit me in, I called Brake Masters (#200). Jeremy took my call, immediately setting the tone for a positive experience and had me bring it in. Very shortly after arrival they brought it in the service bay and quickly evaluated the extent of the damages. Expecting an upsale of parts/services, I was really pleased that they showed me exactly what needed to be replaced and at a cost that beat what I expected. They got me back on the road in short order and saved a long planned trip for us. The level of transparency, honesty and professionalism, led by Jeremy and the entire crew.was unmatched in my experience. Thanks team Brake Masters! read more

From the moment Jeremy answers the phone, you feel welcomed as a customer. I took my 2012 toy rav4 in for brakes. They did the free inspection and found I did indeed need front brakes. They also found a few other items. No pressure to get anything done, more on the recommendation side. We looked stuff up and decided what they suggested was worth it. I feel like the value for the service etc was reasonable. I have had work done here before, this is the third time and every time is perfect. read more

Took my car in because it was making some noises, they found the problem and fixed it same day! Called other places with the receipt and everyone else wanted more to fix those issues. Car runs perfect now. Thank you! read more

I saved myself $1700 by getting a second quote and fixing my front end. Just have another shop look at the car and get another price for repairs that didn't need to be done. read more

Juan and Jeremy have been thorough, ethical, and acted with integrity. Nobody is perfect but what I am giving five stars for is quality of service, understanding, and commitment to quality. Thank you. We brought our brakes in a couple weeks ago and had them changed. Then there was a weird squeaking. They did a thorough investigation, figured out what caused it, then took the time to prioritize the issue to correct it. Thank you! read more

My husband got a life time warranty on his rotors, brake pads. Took it to them on Saturday, they called today to tell him he needs new rotors and pads. They gave him a quote on the cost. He asked about his warranty and they told him that the warranty doesn't cover those items. What was the point in getting a warranty if they don't or won't honor it. It is against the law to let a car leave a shop if the tires are too worn out. And they aren't supposed to let a car leave with bad brakes. Well he has bad brakes and they let him take his car. They break laws, don't honor warranties, and gets the inside of your car dirty. I do not recommend Brake Masters to anyone, unless you want to be ripped off read more

I took my car in for a check engine light. I was told it would take until the next day to diagnose the problem. The next day I received a text indicating the diagnosis. I went into the shop and was told it was a bad coil cap and the car needed spark plugs? I understood the coil malfunction, but spark plugs, not so much. I agreed to have the coil replaced and agreed to changing the spark plugs. The quote was specially for $423 plus tax. I agreed to that price. When I went to pick up the vehicle the price was $593.06. When I questioned the amount I was told the quote did not include the "Diagnosis". So apparently, a Quote is not for the entire fix. Just what they want you to hear. Bad Business Practices and one that will cost them my business forever. read more

These guys blackmailed my poor gramma. She had her new tires put on elsewhere and came to Brake Masters for an alignment. First, these guys messed around with things that were not related to the alignment, resulting in a broken window sensor- which they didn't fix. Then gave my grandmother a list of $1300 recommended repairs. When she told them she couldn't afford that and only needed what she came in for, they refused to touch her alignment unless she agreed to pay the high price tag. Shame on y'all!! Absolute thieves. Hope someone doesn't treat your mother or grandmother that way. If you value honesty and quality mechanics I wouldn't take your vehicles here read more

Amazing staff! Didn't up sale at all, came in for an oil change and only took an hour. Offers a great student discount!

Give credit where credit is due! Jeremy (the manager) was AMAZING! He helped us with our problem in record time! Honest as the day is long! So cordial and explained every little thing to us! It's nice to know that there are honest people in this line of business! Thank you to JEREMY for such a pleasant experience!!! Thank you BRAKEMASTERS! JEREMY YOU are an asset to this company! SATISFIED CUSTOMERS FOR SURE!!! read more

I absolutely love them !! My sons and family go here even for small things . But I am writing this review because of Jeremy . This gentleman and his crew are nothing but the most honest, kind, and hardworking fast crew ever. If they can fix it they will honest with they're labor and prices , he has never let is down it's like talking to my son . I called him yesterday because if the towing issue we had wit urenas towing and how they where so rude he was so kind to hear me out . I just didn't want him recommending anyone to these people . But going back to them please use this service even for your basic needs I mean these gentleman are fast and if they can't fix it it's not like you are stuck with a huge bill they are so honest and recommend you to the right people . Jeremy even recommended us a great car to buy . You feel like family and this is the kind of business we need in a small town ! Honest , family oriented they are just wonderful . Definitely they have my loyalty and I hope yours . Ask for Jeremy he is very knowledge and very kind overall honest they need to clone him . Thank you Jeremy if you read this God bless you always for helping my son John out . We look forward to many years of working with you God bless you all brake masters on solano a million stars if I could read more

I have to give maximum kudos to the Brake Masters service store in Las Cruces, in particular Juan, the manager and Jeremy the technician. They are both exemplary representatives of service excellence in the repairs done on my truck! From the initial greeting and estimations to the explanations and direct viewing of the problems, both of them are obvious experts who go the extra mile in customer service insuring the customer understands the problems discovered and associated costs involved. I was very impressed with how Juan offered different cost options making sure I understood each implication of the choices that I made. Jeremy likewise showed me all the parts replaced and thoroughly explained how they affected the performance of my vehicle. I am completely pleased with the work done and how the entire process was conducted. These two guys in particular have made me a customer of Brake Masters for life and I will continue to spread the word about the great services with "Lifetime Warranties" for most products provided! They are "Pros" in the truest sense of the word and deserve commendation for the caliber of their work. Thanks Brake Masters for a job well done! read more

Actually zero stars. !!! I called on Monday to see if I could bring my SRX in for the "Free Brake Check" I was told it could take a couple of hours but if I got there early on Tuesday they shud be able to get it checked out right away so I brought it in before 8 am on Tuesday T. The guy behind the counter (I didn't get his name) was extremely rude he said can do a visual check of my brakes but I needed to leave my car I said I will wait he said it could take a long time wow why tell me to bring it early. Then he said you will probably need new brakes since the peddle is going down further than normal even without a brake inspection this guy must be a true genius!!! The actual manager came in and I ask him to give me my fob (key) back I'll take my car to another brake repair shop so I left. I stopped by Brovo Cadillac asked them to check my soft key brake Maro pumped the brake adjusted a couple of things measured my pads and said I was good to go. I was there less than an hour. Brake Masters just lost a good customer. Barry in Las Cruces read more

I want to start out by saying very good overall experience. Everyone was nice, friendly, and open. All my questions were answered and I had a TON lol. I do not know alot about cars. The outside and inside were both clean with plenty of chairs. EVEN had a TV and coffee which alot of car shops I have been to do not. I went in to get my brakes checked. They are LOUD and grinding. The price was very reasonable if I would have done the service and they match competitors. Front was 50 and back was 60. I do not know what the numbers mean all I know is he said when they hit 70 or higher to replace them. I can not believe they were honest as MOST car shops are not. He said the noise could be just from old pads ( 2009 Nissan Altima ) or everything being very very dirty. He quoted me the price to clean everything or just replace the brakes. Also my serpentine belt was bad so I had that replaced for $101.99 with tax included which I could not find cheaper anywhere! CONS : Bathroom did not have any soap but was clean. The wait was over 2 hours but this is kinda my fault for going on a Monday when that is there busiest day. Thry could not say for sure what was causing the noise in my brakes. OVERALL : I would rate them very good. The thing that earned my respect and that will make me a life long customer is there HONESTY. That man could have lied and said the brakes need replacing but he did not. And he upsold me on something I already knew that needed to be replaced which was the belt. One word of advice at ANY CAR SHOP. ALWAYS ALWAYS ALWAYS ASK TO LOOK AT THE OLD PART THEY ARE REPLACING AND MAKE THEM PROOF OR SHOW YOU ITS BAD. AND ASK TO LOOK AT THE OLD AND NEW PARTS AFTER THE NEW HAS BEEN INSTALLED. I will be returing here for sure!! read more

Folks, please take heed and beware!! I read all the negative reviews but saw a coupon for Oil Change for a good price. Made appointment online. When I went in, I was greeted by a rude guy behind the desk. No smile, no "Hi! what can I do for you". Looked like he was in a bad mood at 3:00 p.m. First he lets me know the online appointments don't show or doesn't work. Then he can't give me any idea how long it will take, he says maybe 3 hours at the least. So I ask about the coupon special and he looks as if he doesn't want to accept it then tries to upcharge me for the synthetic oil and says he can't use the coupon. Taking my business to Baird Automotive. They serviced my car the last time. For a few dollars more, I will have experts, respectful service from guys who know what they are doing and give you full explanations BEFORE and AFTER they service your car. read more

I needed new brakes on my car and I was trying to decide between Brake Masters and Pep Boys, which is directly across the street. At the time, the Yelp review was slightly better for Pep Boys, so I called them. First I reached an automated system and then I was transferred three times only to be put on hold. All this, only to find out if I could bring in my car for new brakes. Fed up, I hung up and immediately called Brake Masters. A real person answered the phone and told me to come in. He also said they could have my car done that day, which was important to me. After dropping it off, I received a call in less than an hour with a diagnosis and we scheduled a time for when it would be ready. My car was ready on schedule and the brakes are amazing. My car has not braked this smoothly since it was a brand new car...and even then, I'm not sure if it was so smooth. I am so happy with their service, product and above all, their professionalism. Thank you Brake Masters! read more

Don't believe the price on the coupons. Note that the advertised price applies "to most cars", but your car (whatever model) will be more expensive. Expect to pay around $140 for front and rear each ($280 for all four wheels). On the plus, service was reasonably quick. read more

My family and I were traveling through on a long trip and had some serious brake issues. Fernie and his crew were absolutely wonderful getting us in quickly as we were still 10 1/2 hours from our destination. Professional, knowledgeable and very helpful!! read more

I have to say I'm so disappointed!! My mom had her brakes "fixed" here. Well I should I say ruined! They charged almost $3,000 for giving my moms car back worse than when she took it in. They definitely took advantage of her. Plus my dad called corporate to let them know what was going on and they said, "they did what they were supposed to do." My mom took it back to get what they " fixed" fixed again and they told her it wasn't their fault, but they would fix it for $400. My mom felt she had no choice since she didn't know what was wrong with it. DO NOT TAKE YOUR CAR HERE! read more