I am actually surprised there are not more reviews on this business. I bought a Living Social deal for one massage. When I first booked my appointment I felt good, as things were professional and it was easy to book. Several days before my appointment, something came up and I needed to reschedule. When I called to make the change, I felt as if she was annoyed that I had to switch my appointment, and told me I couldn't get in for a month. Since I had already paid for the voucher, I went ahead and rescheduled to a much later date. As was noted by another reviewer, there are various addresses. I went to the one in Kirkland, when actually I needed to be in bellevue. I was called asking where I was, and I said Kirkland, and was told immediately that I needed to look on the voucher for the address and that was the right address. When I am driving on the freeway, I am not going to be staring at and trying to pull up my voucher on my smartphone. I am going to plug a business name on the gps system and go where Google takes me. If you keep moving around, you need to make sure all gps systems have your business address up to date. it is like your personal mail - if you don't tell the post office where you live, you can't get mad that you aren't getting mail. so anyway I was told to hurry to the shop so we can get started, so luckily I was able to get there pretty quick. As soon as I got inside, it was a shopping mall with no signs and a small room, I was told to sit down and fill out the form, and please, DO NOT FORGET, immediately write down my Living Social voucher number. write it down on the bottom of the sheet. before turning it in, make sure it was on there. it came up more than once, and it made me feel like that was more important than checking my sheet for my markings of pain points, etc. we didn't talk much about that at all. So eventually I undressed and got on the table. She talked so much in the beginning of the massage that I couldn't relax. this isn't the hair shop or happy hour. this is a massage, with dim lighting and soft music playing. this isn't the time to get my life story or for me to hear yours. I could understand if I were a regular client, but for a first visit, it is way to intrusive. she also wanted to tell me how she recently had canceled a day's worth of appointments because she didn't want to deal with the Seafair traffic. this is the same person that was annoyed I had to reschedule days in advance of my appointment, and you cancel appointments day of because you don't want to be inconvenienced? she also told me one person was really mad about it, like I should agree that it isn't a big deal. so you will talk about your clients when they aren't around. hmmm ... not cool. Laying on the table, the sheet felt really lose on my body, as if at any point it could slide off or I could be exposed. I have had plenty of professional massages and the sheets are always neatly tucked and folded so that I feel super secure. she started at the bottom with my legs as opposed to my upper back as most therapists do (and my sheet indicated I have a lot of tightness there so that would have been a good place to focus a lot of time). she also spent time during the appointment to tell me about her specials. let's just get through this one first, shall we? she also mentioned that she was moving her office, yet again, in a week or so. maybe she should have waited on the promotions and discount sites until she was really settled in her business so there wouldn't be address confusion. she mentioned I wasn't the first one to get lost.
here is where things really went sour: the next day, at 8AM (it was a Monday), I got a phone call with an URGENT VOICEMAIL that I needed to call her ASAP because she couldn't redeem my voucher. it was her number one priority. I work, too, a Monday-Friday job. if it is that serious that the voucher is valid, do it on site while I am still at the shop! once I leave, I am gone. It is very unprofessional to call me as if I stiffed you your payment the day after service. once she got it to work, she called me back saying nevermind ... then in the same breath AGAIN wanted to plug her deals. um ... no. we are done.
oh, and the kicker: i gave a bad rating on living social, with no text. the next day (again at 8AM and URGENT VOICEMAIL), I get a message from her asking for an explanation. also got a text message asking why!!! NEVER have I had a business contact me like that!!! I tried to keep it vague and not harsh, but after that, now all of Seattle will know what the problems were. read more
