This was my second long term stay within one year and i was highly disappointed. I made reservations two months prior to my 7 day stay in Mancos, had a conversation with Renee about several options on accommodations and confirmed. Called again the same month to confirm again as I was entering a marathon there locally and visiting my son, discussed my late flight into Durango. Called again two days before my arrival to confirm my late arrival where Renee said she didn't have me booked for any reservation but confirmed our specific conversation due to my late flight into durango!!!!!!! She acknowledged we had the conversations!! She just kept saying nope, nothing in October and let me check November. No, nothing booked for you, I don't know what happened. She then did go on to book the room, saying she'd leave the door unlocked and light on outside to the room. Next morning, went upstairs to pay - made my own coffee, had to ask for a space heater due to the freezing upcoming temperatures. Third day, still no heater, hot water is surging in the shower and no clean towels, wash cloths, no service. They did fix the hot water and brought one towel and washcloth for the remainder of seven day stay. I also had to ask for toilet paper. Never came to vacuum or empty trash or check if clean linens were needed. It rained almost every day/night and as careful as I was to not track in, the rug and floor was dirty. Not once did they offer service one would expect for a seven day stay of $1017. They also state the room I stayed in is $125 but they charge a $20 per day "bed tax" Renee confirmed. This is the kicker of the whole stay - Renee texted me the first day of my stay and said in text which I still have and I quote "Greetings Ms. Karen ,
The owner of the Inn has asked that you please turn the outside light off during daylight hours.
Where I responded "I'll be walking to the room after dark and want to leave it on. I'm not there during the day." She said she'd let them know and i replied "Thank you. I'm 62 yrs old and have a bad knee with a knee brace on. I'd hate to trip or not be able to see my entry area to get in."
I left the room in great condition but took pics to confirm the trash full and towels/washcloths from the seven day stay piled in a corner neatly. Renee sent me a text thanking me for leaving the room in nice condition and I quote "Good Morning Ms. Karen,
We just wanted to take a minute and say bless your heart and thank you for leaving our room so nice!
You made our day brighter.
Mancos Inn"
I don't know what their accommodations are for handicap but I can tell you, I had to walk up two flights of stairs to get to the office to check in, my shower/bathroom was not handicap accessible. There is no coffee machine, iron, iron board in the room. They do not offer any discounts, military etc and there is a 72 hr cancellation stipulation so if I had canceled after the second or third day, I would have been out about $500. I absolutely will never stay at this "Inn" again and when I called Renee upon on checking out, she said be sure to tell everyone and all of my friends about my stay - so I am!!
I'll also note that we have read the owners responses to ANY negative reviews, but I actually have texts, pics and a call log. If you're looking for any kind of long term stay, longer than an over night stay, I would absolutely not recommend Mancos Inn. read more