The camp host lady told me that one bad review won't matter since she has so many good ones, but here goes anyway...
I wish I could give this place no stars. The resort itself wasn't bad, though not as green and lush as pictured. We made reservations over the phone since it was going to be after hours when we got there. I had some emails that I had to send and the main reason we choose this park was for the"free Wi-Fi". We travel in the summer for work and have our truck and fifth wheel and a suburban and flatbed. We stay in RV parks frequently, and have never had issues before with parking the extra vehicle in an out of the way area and are perfectly happy to pay a reasonable storage fee for this service.
We pulled in, found the paperwork where the lady said it would be, and found our assigned spot. I pulled the camper into the spot, and my husband parked the other vehicle off the side of the road as he helped to get the camper placed. He was going to go see where he could leave the extra vehicle after that. He had no intentions of leaving the suburban and trailer parked on the side of the road! A woman and man came driving up on a golf cart just then. My husband went over to talk to them. I decided that while I waited for him, I'd send the emails I needed. I noticed he drove the other vehicle over to a different area, so I proceeded to try to send my emails. I could never get the open Wi-Fi network to connect, or go to a login page, though I tried numerous different ways. (To note, I'm not a technological idiot, I have connected to RV park Wi-Fi networks repeatedly.) My husband came back and was obviously upset.
To make an already long story shorter, the camp host lady had been flabbergasted that we had brought an extra vehicle and wanted to charge $25 to store it overnight. My husband told her that was a bit expensive, and that as soon as we got the camper placed, he'd just take it back in to town and find somewhere to park it. She told him that if she "could just talk to Mr. G, they could work something out." He told her that he WAS Mr. G, and she then decided that $10 would be sufficient for storage fees. By this time, we felt that even $10 was too much. He told her no thanks, he'd just take it back to town. She told him that if he left and couldn't find a place for it, he couldn't bring it back.
He told her that he would just leave due to the way he was treated if she would give him a refund, since our card had already been charged. She told him that if we left, she would give him a refund. This is when he came back to the camp spot, and told me we should just leave.
I told him that I didn't think she'd actually give us the refund as she said. He asked what we should do. I told him I could go see if I could talk to her if he'd like. He said that would be good, since he had to take back the paperwork anyway. I walked down with him to her campsite. When I asked her about the refund, she informed me that we were trying to scam them by bringing in an extra vehicle that we hadn't mentioned when we made the reservation. (I will give her credit, we should have mentioned it. Everyone has human moments when they forget, and it honestly has never been an issue in the past, so we assumed it would be fine.) I asked her how we were scamming them by being willing to pay for an out of the way spot to park it. It wasn't like we expected to park it in a campsite for free! She told me that in all their years of having an RV park, they had NEVER had anyone bring an extra vehicle. I told her in all my years of staying in RV parks, I'd never had such a bitchy camp host, and that she wasn't entirely forthcoming about the quality of the Wi-Fi. She told me that I didn't even know her to call her a liar, told us to leave, and slammed her camper door.
We went back to the camper, lifted the jacks, and left. The refund she promised has not been given.
She wasn't civil from the beginning. I admit that we were at fault by forgetting to mention the extra vehicle when making the reservation, and honestly didn't think it would be an issue since it never has been at RV parks in the past. She didn't even give us a chance to make the situation right. The whole encounter from the time we pulled in until we drove out lasted about 45 minutes.
While the resort may be nice, there is nothing that compares to good customer service, which we did not find here. I'd
suggest staying somewhere else.
UPDATE: Carol, thanks for responding! Yes, it was heresy! But I know Mr G, you are just some biddy at the rv park. How could your park be full of extra vehicles that night, you told ME that had never happened before? I admitted our mistake about forgetting the extra vehicle, it would be nice if you admitted some fault also. You can't always be right when bad reviews happen. There's always some truth to them. You did issue a refund. I posted reviews a week after this incident,
then it came. May have been a coincidence... read more