Despite several weeks advanced planning, this was the only accommodation we could find in Ouray for the night we needed. We booked through Booking.com, which gave us confirmation of our reservation earlier on the day of arrival, but when we arrived at 9:30 pm, the owner told us "I've got good news and bad news." The bad news was he didn't have a room for us, and since there was a big event in town the next day, there were no other vacancies in town. The closest town that might have a vacancy was 30 minutes away which we had just driven through. Despite having our phone number, he decided not to call us earlier in the day hoping we just wouldn't show. He said others were in the same predicament, having not gotten a call either, and were sleeping in hallway and informal rooming areas hostel-style. He blamed this on Booking.com. Although he claimed this problem had apparently been ongoing for a full year, he had done nothing to correct it; I've used Booking.com many times and never had this problem. The only beef I have with Booking.com is listing it as a "hotel" but I'm sure this was a title they were given to use.
The "good news" was really just more bad news. If we wished, we could sleep in his "office" on a dog-hair laden futon without any privacy from all the other overbooked customers as they traipsed through this room on the way to the restaurant bathroom. This "office" looked like an episode out of "Hoarding: buried alive" on TLC. Noting the condition of the futon to him, he gave some feeble attempt at an apology and said he couldn't even get sheets for us since the "housekeeper" was already asleep in the room where the linens were kept. When we balked, he observed correctly that we "must be used to nicer accommodations where you come from." Don't even bother booking this "hotel." read more