We were initially happy with the purchase. We walked into the store, were helped immediately, chose the bed frame and the mattress style we liked, were offered a discount for a better quality mattress which we took, and bought it. We felt the sales representative was talking us into buying it without comparing stores, qualities and prices, but with a hungry kid in tow and excited by the prospect of having this one out of the way, we paid for the bed, the mattress, the delivery and assembly.
The delivery people came on time and were courteous and fast. When they left we saw they had set the mattress to the side of the bed that were on, so we did not notice the huge size difference between the bed and the mattress. The bed frame is a regular full size frame. The mattress is 3-4" narrower and 4" shorter than the frame, a difference significant enough for me to be able to see the floor between the side of the bed and the mattress on each side when the mattress is in the middle of the frame. The gap is large enough for a kid to get their foot through and stuck between the wooden slats. I was not happy about this and we called the store, who said the difference should be less than that, and that they would return our call. No return call came, so we drove back to the store and explained our problem.
The sales representative explained that all their beds are like that, but I did not see the floor showing from between the bed frame and the mattress in the beds they had in the show room. He said the gap is there for the comforter and all the bedding to fit between the bed and the mattress, and told me to go home and make the bed and see how I would be happy with it. I explained again how small feet can get stuck in the gap, and that regardless of where the comforter is when the bed is made, the gap will still be there when we were under the covers. After much back and forth about this, the representative told me he could sell me a flat board with holes in it for $70 to put under the mattress to solve the issue. The more he realized he could not talk us into being happy with the mattress, the more condescending his manner became. He also informed us that beds that don't have this big gap are cheaper and low quality beds. (This is the cheapest of the 3 bed and mattress sets we have purchased within the last 5 years, the only one from Mancini's and the only one where the mattress does not fit the bed perfectly.)
We asked to return the bed. He informed us that to return the mattress there is a $99 fee. They do not take furniture back, so the bed cannot be returned at all. He was reluctant to process our return and told us over and over to go home and make the bed with a big comforter and see how happy we would be. In the end we were so exasperated by his manner that we said thank you and left.
We finally decided it will be worth $99 to never to have to think of this buying experience again. We have now been trying to return the mattress for over a week but the store is not returning our calls. I suppose it will require going back to the store for the third time to try and get rid of the mattress we don't want.
I bought another mattress off Amazon, on a super discount that kind of makes up for the $99 loss on the Mancini's mattress, but not really. Needless to say it fits the frame much better.
Upon removing the Mancini's mattress off the bed I noticed that the middle support beam is attached to the slats with only two screws out of four, and on one end the pre-drilled hole is wider than the screw so the support beam has separated from the slats. So to make the bed stable I need to purchase wood screws that fit the pre-drilled holes that look to be different sizes. The bed still has tags on it that says 10 year warranty, and maybe they would fix it. I feel so done with the shop and the sales representative that I would rather fix it myself than deal with them again. In the meantime we still have the mattress taking up space in the house to remind us of this interaction we would rather forget. read more
