I came to this convenient care thinking that I would be seen by a physician. I don't really care…read morefor urgent cares, but I might have to rethink this next time. Very slow moving and you don't get a doctor you get a NP. I called my doctor before coming here and I had the opportunity to see the nurse practitioner at her office, but I opted to come here thinking it maybe quicker Service but my appointment time for the nurse practitioner came and went and I'm still waiting to be seen. Terrible.

I've been utilizing this medical office for YEARS. Main reason is that with the type of location…read morethey are, they charge insurance the same rate as a Dr office, but you can typically get in same day like an urgent care. That's important as last time I tried to get into my Dr office thinking I maybe had a sinus infection, they only appt they could get me was more than a week away... Some of the services are limited compared to an urgent care, but they are great for the basics: sprains, flu, sinus infections, strep, aches, etc. Currently you have to sign up for an appointment. This can be done online which is nice. This does change from time to time though, sometimes they do walk ins. I always call in advance to ask. Dr Tim Moore has been helping me here for more than 10 years. He is kind, patient and very knowledgeable. I've also been helped from a female Dr in the last couple of years - I was also pleased with her service. So why the 4 instead of 5? Simple things... last time I called they told me you had to schedule an appt and could only schedule same day. NO mention at all that I could do it online and when you do you don't have to wait until the next day. Be proactive, if someone is already sick they aren't trying to guess and figure things out or wait and wait. Also the front desk can be confusing. One side is for an actual Dr office, the other side is for Convenient Care. This is not clearly labeled.

I came in to do a culture that was ordered by my doctor. I didn't know where I was going and had 3+…read moreemployees pass me without offering to help direct me at all. Once I found where to go, the lady that registered me was very kind and helpful (Shannon, thank you). After i got registered, I waited in the hallway for OVER an hour to complete my urine culture. When I got in the bathroom and opened the container to put my culture in, there were TWO other urine cultures in the container - UNLABELED! How are they supposed to know who's culture belongs to who - if they're not labeling the cultures prior to being completed AND not being on top of collecting the cultures after they're completed?! Very negligent of the staff here, and I hope I don't have to go to this location again for labs.

After four years, My family has decided to change doctors…read more As mentioned in other reviews, the front desk is bizarrely hostile. I don't need and you aren't qualified to give me lip about having questions for the doctor, thank you. But most of all, the doctors are also weird. For almost two years the pharmacy had to call my prescriptions in every month. Because... Doctor Keller just couldn't seem to fill them correctly. And I mean, didn't fill them, put an amount of pills it isn't manufactured in, prescribed them for the wrong month, every month it was some other issue that never should have been. She also ignored my protests at a mole removal and just took it off. Which, was going to get done, but while I'm sitting there saying "I don't want you to do it", you'd think a PHD would get the hint and stop leaning me back and saying it's fine we'll just do it now. I forget the male doctors name, as I haven't seen him, but he was so rude and condescending over the time that my father saw him that he didn't even go to the doctor for a while. My mother has used everyone else in the practice to try to find someone without such a bizarrely dismissive attitude, and she wasn't able. She went in for almost two years trying to find out what was wrong with her stomach, and was misdiagnosed or told she was imagining it by everyone in there. And billing? Always manages to be wildly expensive and out of network. It seems every trip manages to cost me $200 or more. And I have some of the sweetest insurance money can buy. Not sure what has caused this office culture, but there are plenty of doctors in ofallon. You don't need to deal with this one.

Additional review. So I didn't find out till 4 or 5 days after getting out and I knew if I didn't…read morego back id go on a very long bender. I decided to have a bender on the way back which was a complete mistake. I only remember getting out of the car as a passenger. Things at center pointe are never consistent from one shift to another. Corporate has changed recently and personally I do not believe for the better. Without notice they said they were changing smoke breaks from 5 to 3 smoke breaks in a 24hr period. Personally I come there because they do allow smoking and 5 breaks and 2 cigs per break is doable but not ideal for most. There was so much confusion that the nursing staff tried to take us out when they could to try and cope. Does Corporate not really realize that people are withdrawing from atleast more than one substance and to throw nicotine withdrawals on top of that is really hard on someone. I mean like myself I was detoxing from prescribed opiates and benzos, alcohol and to mess with nicotine is just enough to put anyone on edge. Yes they do offer nicotine gum. But when I asked the milligrams it was like step 4 for nicoderm step 1 thru 4 starts at like 21mg for heavy smokers. But back to the overall stay. Acute units are not allowed to go to any groups off the unit or gym. They eat all the meals in the day room and not the cafeteria. So I would definitely not recommend the acute unit. The nurses and BHA's were always going above and beyond except for a couple that were just flat out rude or "just doing their jobs" id love to shout out to the ones that stood out but dont want to say how or what they did for me but they were crucial for me getting through the hell of that unit. But for small examples One particular male nurse helped to keep me calm by arm wrestling me lol when I had a BAC of .55 plus. Since i was black out drunk a code was called on me. But I truly dont remember very much at all. I remember Mohammed helping talk me down. I really wanna thank Ashley on unit 4 she was so helpful getting me off the unit and just to a detox unit where I could attend groups and atleast 1 meal in the cafeteria. Molly is the best receptionist or A/R lady hand down that they have. Im sure I showed my worst infront of her but she still said hi if she passed in the hallways. So here is my advice. Don't come in over a .08 bac, As soon as you can ask the psych and or medical doctor for the following: A lay down order so your not locked out of your room during the day stuck in very uncomfortable chairs all day. 2nd ask for an order for your personal shoes if you have feet or back injuries (no laces bring your own flip flops, 3rd ask for an order for Ensure and Gatorade (youll get 2 of each each day) 4th ask for an order for double portions as the food is 99% pretty good. If your on a unit that goes to the cafeteria for any meal your usually only offered a peanut butter and jelly for 2nds unless your the last unit for the day and they know they have leftovers. 5th DO NOT EVER TRY TO AMA They can and more usually automatically 72 to 96hr hold you and can even get a court order to hold you longer. So dont fill out those forms they will not warn you at all. Paris saved me on this I think because a code was almost called on me when they said ha ha you have to stay against your will now. Come early in the morning so you get through A/R because your time doesn't start till your on your unit. I showed approx at 330pm on a Fri but was told it was 1am before I got to the unit and my bracelet had an admitted date of Saturday. Which at the end each day feels like minutes are hours. Oh yeah the cool big A/R guy that always has nice new shoes is super nice and Kinzie is badass too. Arkansas from unit 4 was soooooo much help I cant even say. I am bad with names but the BHA that worked for agency seemed to care more than most of the BHAs thst actually worked there. 85% of the staff are awesome but those 15% that shouldn't be there or are burnt out should not be there point blank. I mean that for all departments from janitors to even higher ups. Lastly Jason is some sort of Director of nurses or equivalent and he is not someone you wanna piss off. He can be your friend or your worst enemy but he is a good guy. And last lastly Lou gives straight to the point groups. He hates to be interrupted with people raiding their hands though. There are alot of positive others too. ARKANSAS IS UP AT THE TOP OF MY LIST!!! If smoking is cut out or reduced down to the rumored 3 breaks per 24hrs i will definitely go else where. Just the small changes made already mid visit were a nightmare. It had everyone in edge that we were told that one of the activity people was running late and as she showed up 1 min before us getting to smoke instead she got brutally moaned and groaned at that she became very sad that people didnt wanna see her. She is such a great worker for center pointe. Meg-On rocks!!! Had to shorten this to 5000 characters.

Leornard, and Nick great for unit 3.........JASON IN PHARMACY IS ABSOLUTE GARBAGE. Very unhelpful…read moreregarding help w/meds.

The staff were all nice but WOW the wait time was ridiculous (2.5+ hrs with an empty waiting room)…read more We made an appt and from the time we entered the building (5:51 pm) til the time we saw the doctor (7:48 pm) it was 2 hours! It was a Sunday evening with no one else in the waiting room and 2 families left while we were in the waiting room. All we needed was some scripts and a shot administered which took an additional 20 minutes. By the time we were handed our paperwork and walked out it had been 2.5 hrs total. Polite staff but due to the wait times alone I would prefer to not give this place our family's business.

The Good: The staff is pleasant and professional…read more The waiting room is ok The prescription was fill at the location-big plus The Bad: THE WAIT. We scheduled a time to be seen on line and still waited well over an hour to go to an examination room where we waited to be seen. Unfortunately we had to return twice for further treatment (which was appropriate). But that meant we had to wait again...twice! Example-4:00 appointment we arrived early to be safe...sent to examination room at 4:40. Still waiting at 5:07. Still waiting at 5:20. Still waiting at 5:30...5:40... They either need more rooms or more staff. Not planning to return.

I have been to the ER several times, for both myself and my family. Each time we were treated with…read morecare, kindness and compassion. My last visit I entered with complaints of stomach ache which was later diagnosed with acute appendicitis and needed surgery asap. I was sedated for the pain and was later moved to a room for surgery the next day. The surgery went well and as expected. I felt so much better. I was able to eat breakfast and ordered. It was nice and I also ordered lunch, a tuna salad sandwich, which I discovered a strand of hair, ugh, not good. I was later released and able to walk out on my own. I did have a small issue with a night nurse, she needed blood around 3am, cool, ok, no problem, however, she wanted to stick me and had the iv in place already, I asked her to please use that, she seemed to be annoyed and said " well, it may not work" I didn't understand why it would not, but thankfully it did, I hate needles!! The room was set up very nice and this was right after the pandemic, and only 2 people could visit for the day, which was a bummer, but still ok and they did seem to be bummed out they had to do this also. I would come back again for treatment.

My husband was transferred from an urgent care nearby to this hospital by ambulance to the ER. I…read moregot to the urgent care when they loaded him up and were going to leave to transfer. I ended up in front of the ambulance and they weren't even driving the speed limit... They also took the longest route to get to the emergency entrance... We got there around 2:30pm and just waited and waited and he was feeling like he was going to black out. If it weren't for his mother advocating for someone to come get him an IV, I'm sure he would've just blacked out. 3:15p they took him for blood work and get an IV. He was back there for 8 minutes at 3:23pm. He wasn't shaken up but he was freezing. I asked someone at the front desk if they had socks for him and she was kind enough to get those. That's where the 1 star goes to which is sad because that is literally the bare minimum. 4:20pm a woman is walking around like a hostess asking all patients in the waiting area if they needed anything. She asked if she could get my husband another IV bag since it was now empty. We said yes. 5:07pm - I asked for an update on the wait and the sock lady left so it was someone new who had absolutely no bedside manner. When I walked up she saw me coming and turned to the other woman at the front desk and kept talking until I interjected. She said there's no queue and that we would just have to wait. That they opened up an overflow but people are just getting chairs not even a room. I was like okay...? 5:08pm the hostess woman came around and asked if we needed anything. It felt like Groundhog Day because she had no recollection of saying she would ask to get another IV bag for my husband. We said yes again especially after she said that it would help. Perhaps she was a patient with dementia that was previously a nurse and was wondering around the facility without anyone noticing because none of us were being taken care of anyway. 5:15pm with 10 people in the waiting room now and people who has just walked in were being seen before my husband. We checked MyChart and saw that the bloodwork was done and just looked up the results ourself with AI and google since that's what doctors do nowadays anyway. Nothing looked concerning but he will schedule a visit with his PCP. He was starting to feel like himself again because he was getting pissed about the wait. 5:50pm and someone who just walked in was taken back right away with the same name. I walked over to confirm if they were taking the right person and the nurse verified it was him and not my husband. It wasn't until my husband got up and said a nurse needs to come out and take out his IV because we were leaving for them to all of a sudden have a sense of urgency. Waited 8 min for someone to come out to take everything out for a whole 5 minutes. 5 minutes which would've been plenty of time to go over his bloodwork and then leave. This place is an absolute disaster. There was another patient who walked in and was told that this place has shorter wait times and after he heard how long we had been waiting him and his wife decided to leave as well. It was lucky neither were dying. If you care about your health or loved ones, opt for St Luke's in chesterfield. That place is actually filled with staff who are attentive, efficient, caring, and understand what hospitality truly means. Worth the drive since you'd be waiting in this place anyway...

Unfortunately, my experience at this urgent care reflected what several previous reviews have…read moredescribed. The front desk staff member, Tammie, was condescending, unwelcoming, and passive-aggressive throughout our interaction. When I attempted to provide my son's insurance information, I was told nothing was needed because everything was already handled. However, when I presented the insurance card, it was clear my information had not been added. When I asked if it could be updated, I was told there was nothing she could do. She also appeared visibly annoyed and rolled her eyes when I asked her to verify address details. To be fair, the physician was kind, prompt, and provided good care. She is also the reason I gave three stars instead of one. However, first impressions and front desk interactions matter. If the goal is to create a more welcoming and patient-centered urgent care environment, I would strongly encourage attention to the front desk experience.

WORST urgent care you can ever go to. the most unfriendly people working the front desk and overall…read moreterrible experience. can't even get a hold of the place calling the number to try and talk to someone about the people they have working there. never would recommend to anyone.

I had my bunion surgery here, and everyone was so nice, professional, and took their time with me…read moreand any questions I had. I was a little nervous before surgery so it was really comforting having so many people there who were very competent and friendly helping me. Definitely would recommend.

I give them a one star because of billing. The surgical staff, nurses and doctors could not be…read morebetter. However, they over collected and now will not issue me a refund that my insurance company says I am owed. I have been trying to get my money back for 5 months, and spoken with Debbie multiple times. She says she will help and will call me back, but never does and then acts surprised when I call again. Today I was told by someone else that I shouldn't be so upset about this. Really? It is $700, that they are holding and earning interest on for the last 5 months. Yes I am upset about this. If you use this place DO NOT pay upfront, make them bill you, then they can't steal your money this way.

Terrible terrible service. Went in to get antibiotics for a sinus infection and they would not…read moretreat me unless I got a COVID test done???? Then they bitched me out from head to toe!!!! Anyone that has had a sinus infection knows what it's like, this is just asinine. If I could give a zero I would!!!!

Went in for services 15 minutes before their listed closing time on their website. Was told they…read morecouldn't see anyone because they were cleaning and would be closing soon. As a nurse of over 30 years, I find this unacceptable. Imagine if the emergency room did this!