I was scheduled to have a baby this morning and my husband was having some concerning symptoms and…read morewe were worried he might have pneumonia. We were able to get him the first spot in line (at 3am) and when he showed up at 8am, the entire place was dark and he had to look for someone who worked there. Only one person was in the building and it was a front desk attendant. They told him that they were indeed the only person there and there was no other providers or even nurses in the building. This is UNACCEPTABLE. He was transferred to another location because he was unable to be seen because no one decided it was a good idea to show up to work on time. I will be reporting this to corporate as this is not the first bad experience we have had at this location. We will NEVER go back and will always opt for a further drive to receive better care in the future.

They saw me 30 mins before they closed and I did not feel rushed. I was not there for anything…read morecomplicated, but still. They were very nice.

Business open until 8pm. I walked in with my child at 7:35 p.m. No greeting, when I got to desk was…read more asked how could she help. I explained here with my daughter. She then says at capacity for evening. You could've lead with that or had the doors locked. I'm

The staff were all nice but WOW the wait time was ridiculous (2.5+ hrs with an empty waiting room)…read more We made an appt and from the time we entered the building (5:51 pm) til the time we saw the doctor (7:48 pm) it was 2 hours! It was a Sunday evening with no one else in the waiting room and 2 families left while we were in the waiting room. All we needed was some scripts and a shot administered which took an additional 20 minutes. By the time we were handed our paperwork and walked out it had been 2.5 hrs total. Polite staff but due to the wait times alone I would prefer to not give this place our family's business.

We brought our daughter in with a fever and a bad stomach ache and I've gotta say that this place…read moreshould be shut down or restaffed with better people. The lady here was telling my daughter (and I quote) "you need to stop being extra because I don't see any tears" my daughter is five years old and autistic. She also, choked my daughter whilst doing a throat swab and a bloody nose during a nasal swab My wife and daughter are the only reasons why that lady didn't get thrown through a window. I'm sorry but no one talks reckless to my daughter like that. The service is terrible! Do not come to this location YOU WILL REGRET IT....

I would give it a zero if I could. I came into this location for my son who had a potential broken…read morefinger. When I walked in, I was immediately told by the doctor that they were taking one more x-ray and then the x-ray machine will be down after that. The nurse chimed in from the back saying the same. I was told that they were busy, but there was not one person waiting and there was one car in the parking lot. I was told to take my son to the pediatric urgent care location. It was later confirmed that this is a frequent response to pediatric patients that come to that location and that there is one particular provider who always says the systems are down or they're not working. I inquired if their machines would be up the following day in the event that my son needed an x-ray and I was told our system should be back up tomorrow. The doctor chimed in and said it should be charged up. The nurse then suggested that I go to Total Access Urgent Care. I told her I prefer not to go there and she said I don't blame you. It's very unsettling to know that because these providers are lazy they turn patients away that need help. My children and I been Mercy patients for years and never have I had this type of encounter with a provider. Rude and lazy!

Very excited to go on my journey of healing with an office that treats you like a person and not a…read morenumber. This is exactly what I've been looking for in a Doctors office.

From the owner: Individualized Precision Medicine, Soliman Auricular Allergy Treatment (SAAT)…read more Services Family Medicine, Alpha-Gal Syndrome, Medical Aesthetics, Menopause Treatment, Platelet-Rich Plasma Injections, Platelet-Rich Fibrin Injections, Allergy Testing, DOT Physicals, Vasectomies, Vitamin Injection Therapy, Hormone Replacement Therapy, IV Vitamin Infusions, Health Consultations, IV Therapy, Alma TED Hair Loss Treatment, Weight Loss Medicine Brands BioTe, EnsoDoctors, Semaglutide, Tirzepatide Business Description Welcome to New Freedom Family Medicine, your trusted wellness center in O'Fallon, MO, since 2017. We specialize in individual precision medicine, offering services like allergy testing and hormone replacement therapy. Committed to providing a premier healthcare experience, we look forward to partnering with families in Hermann, Pacific, and Union. Open by appointment only on Monday, Tuesday, and Thursday, we invite you to call us today and schedule your appointment! Certifications Certified BioTe Provider, Hospice Care Trained, MD, Soliman Auricular Allergy Treatment (SAAT) Associations Direct Primary Care Alliance, Hermann Area Chamber of Commerce, National Board of Physicians and Surgeons (NBPAS), O'Fallon Chamber of Commerce, Union Area Chamber of Commerce, Washington Chamber of Commerce

Unfortunately, my experience at this urgent care reflected what several previous reviews have…read moredescribed. The front desk staff member, Tammie, was condescending, unwelcoming, and passive-aggressive throughout our interaction. When I attempted to provide my son's insurance information, I was told nothing was needed because everything was already handled. However, when I presented the insurance card, it was clear my information had not been added. When I asked if it could be updated, I was told there was nothing she could do. She also appeared visibly annoyed and rolled her eyes when I asked her to verify address details. To be fair, the physician was kind, prompt, and provided good care. She is also the reason I gave three stars instead of one. However, first impressions and front desk interactions matter. If the goal is to create a more welcoming and patient-centered urgent care environment, I would strongly encourage attention to the front desk experience.

WORST urgent care you can ever go to. the most unfriendly people working the front desk and overall…read moreterrible experience. can't even get a hold of the place calling the number to try and talk to someone about the people they have working there. never would recommend to anyone.

Neither the physicians nor nurse practitioners care about their patients. They want you in and out…read moreas fast as possible, so don't expect quality care. They literally do nothing.

I came to this convenient care thinking that I would be seen by a physician. I don't really care…read morefor urgent cares, but I might have to rethink this next time. Very slow moving and you don't get a doctor you get a NP. I called my doctor before coming here and I had the opportunity to see the nurse practitioner at her office, but I opted to come here thinking it maybe quicker Service but my appointment time for the nurse practitioner came and went and I'm still waiting to be seen. Terrible.

I delivered my baby at this hospital mid July. Every single nurse, doctor, and hospital staff…read moremember was kind, efficient, and helpful. I ended up having a bad postpartum hemorrhage and an entire team of nurses and an OB worked tirelessly to stop the bleeding. They were a well oiled machine! I owe them my life and will never deliver anywhere else.

They don't get in any hurry about their patients. My mother is laying here with.possible blood clot…read moreand the people doing scans decided to go home for the night instead. Need to reevaluate the staff!!!!

Came here and the physician spoke to me for two minutes said there's nothing they can do about me…read morenot feeling well and that I'll be sick for the next few days, and to also take Tylenol. Zero care, spoke fast, and seemed incredibly dismissive. I'll be seeing if I can get a refund on my copay.

Avoid this place at all costs, especially if you got hurt at work. The first time I went in was…read moresuch a pleasant experience, had a nurse practitioner of some sort named Lori, there are 2, one is really nice, other one has no business being in any service industry. I had a big metal door at work slam shut on my shoulder, caused a lot of pain. Went to there not knowing they closed at 8, was 7:20. I felt bad because of the lateness but when this grinch came around the corner and started in with, "why are you here?," "we don't do worker's comp after 6", " I am going to make sure your work knows what time you got here" then the crazy part I had to see her for my injury. The bed side manner just escalated from there. Told what happened and was told the only reason my shoulder hurts is because I was slouching. Sure it was. there was a lot of other things that happened, and since this is being typed one armed, I can't go into that much detail. Then today I saw a peach of a dr. dr car, no clue if spelled right, but that is about as much care as he took with me. his entire premise is that, "well it is getting worse and not better and being slammed by a door is just a minor injury and therefore since we have no clue we will just release you." have to keep that money rolling in from the worker's comp company so who cares about what is really happening with the pateint.

Nobody ever wants to find themselves needing to go to urgent care, but unlucky for me I had to make…read morea trip there after work. I was highly impressed with the professionalism and care that I received from here. I checked in online and due to symptoms I was brought back immediately. The tech who was assigned to me did an incredible job at easing my anxiety and was a pro at getting an IV started (I never bruised nor did he have to stick me multiple times). I was able to get a CT scan at this facility and was diagnosed and given a treatment plan. This all happened in under 2 hours.

Amazing. I was suffering from kidney failure due to dehydration, they diagnosed me quickly and…read morestrongly urged me to go to the hospital for the longer term help I needed. They literally saved my life.