Excellent service!…read more Great, professional staff, caring. Clean place. They are great with kids. They have an actual kids room complete with Disney decorations and a TV. You won't find a better urgent care center. I'm 38 and pregnant, my son is six and husband is 42. We all like and use this place. You'll get a team on you as soon as you walk in.

I was scheduled to have a baby this morning and my husband was having some concerning symptoms and…read morewe were worried he might have pneumonia. We were able to get him the first spot in line (at 3am) and when he showed up at 8am, the entire place was dark and he had to look for someone who worked there. Only one person was in the building and it was a front desk attendant. They told him that they were indeed the only person there and there was no other providers or even nurses in the building. This is UNACCEPTABLE. He was transferred to another location because he was unable to be seen because no one decided it was a good idea to show up to work on time. I will be reporting this to corporate as this is not the first bad experience we have had at this location. We will NEVER go back and will always opt for a further drive to receive better care in the future.

The staff were all nice but WOW the wait time was ridiculous (2.5+ hrs with an empty waiting room)…read more We made an appt and from the time we entered the building (5:51 pm) til the time we saw the doctor (7:48 pm) it was 2 hours! It was a Sunday evening with no one else in the waiting room and 2 families left while we were in the waiting room. All we needed was some scripts and a shot administered which took an additional 20 minutes. By the time we were handed our paperwork and walked out it had been 2.5 hrs total. Polite staff but due to the wait times alone I would prefer to not give this place our family's business.

Business open until 8pm. I walked in with my child at 7:35 p.m. No greeting, when I got to desk was…read more asked how could she help. I explained here with my daughter. She then says at capacity for evening. You could've lead with that or had the doors locked. I'm

These ladies at the Mid Rivers Dr location are amazing. They are kind, informed, and take the…read moretime to explain everything to you. I know that wait times can not be controlled many times, however today I was taken right away. So nice not to have to sit for hours while not feeling good. :-) :-) :-)

We brought our daughter in with a fever and a bad stomach ache and I've gotta say that this place…read moreshould be shut down or restaffed with better people. The lady here was telling my daughter (and I quote) "you need to stop being extra because I don't see any tears" my daughter is five years old and autistic. She also, choked my daughter whilst doing a throat swab and a bloody nose during a nasal swab My wife and daughter are the only reasons why that lady didn't get thrown through a window. I'm sorry but no one talks reckless to my daughter like that. The service is terrible! Do not come to this location YOU WILL REGRET IT....

Very excited to go on my journey of healing with an office that treats you like a person and not a…read morenumber. This is exactly what I've been looking for in a Doctors office.

From the owner: Individualized Precision Medicine, Soliman Auricular Allergy Treatment (SAAT)…read more Services Family Medicine, Alpha-Gal Syndrome, Medical Aesthetics, Menopause Treatment, Platelet-Rich Plasma Injections, Platelet-Rich Fibrin Injections, Allergy Testing, DOT Physicals, Vasectomies, Vitamin Injection Therapy, Hormone Replacement Therapy, IV Vitamin Infusions, Health Consultations, IV Therapy, Alma TED Hair Loss Treatment, Weight Loss Medicine Brands BioTe, EnsoDoctors, Semaglutide, Tirzepatide Business Description Welcome to New Freedom Family Medicine, your trusted wellness center in O'Fallon, MO, since 2017. We specialize in individual precision medicine, offering services like allergy testing and hormone replacement therapy. Committed to providing a premier healthcare experience, we look forward to partnering with families in Hermann, Pacific, and Union. Open by appointment only on Monday, Tuesday, and Thursday, we invite you to call us today and schedule your appointment! Certifications Certified BioTe Provider, Hospice Care Trained, MD, Soliman Auricular Allergy Treatment (SAAT) Associations Direct Primary Care Alliance, Hermann Area Chamber of Commerce, National Board of Physicians and Surgeons (NBPAS), O'Fallon Chamber of Commerce, Union Area Chamber of Commerce, Washington Chamber of Commerce

Unfortunately, my experience at this urgent care reflected what several previous reviews have…read moredescribed. The front desk staff member, Tammie, was condescending, unwelcoming, and passive-aggressive throughout our interaction. When I attempted to provide my son's insurance information, I was told nothing was needed because everything was already handled. However, when I presented the insurance card, it was clear my information had not been added. When I asked if it could be updated, I was told there was nothing she could do. She also appeared visibly annoyed and rolled her eyes when I asked her to verify address details. To be fair, the physician was kind, prompt, and provided good care. She is also the reason I gave three stars instead of one. However, first impressions and front desk interactions matter. If the goal is to create a more welcoming and patient-centered urgent care environment, I would strongly encourage attention to the front desk experience.

WORST urgent care you can ever go to. the most unfriendly people working the front desk and overall…read moreterrible experience. can't even get a hold of the place calling the number to try and talk to someone about the people they have working there. never would recommend to anyone.

Neither the physicians nor nurse practitioners care about their patients. They want you in and out…read moreas fast as possible, so don't expect quality care. They literally do nothing.

I came to this convenient care thinking that I would be seen by a physician. I don't really care…read morefor urgent cares, but I might have to rethink this next time. Very slow moving and you don't get a doctor you get a NP. I called my doctor before coming here and I had the opportunity to see the nurse practitioner at her office, but I opted to come here thinking it maybe quicker Service but my appointment time for the nurse practitioner came and went and I'm still waiting to be seen. Terrible.

I delivered my baby at this hospital mid July. Every single nurse, doctor, and hospital staff…read moremember was kind, efficient, and helpful. I ended up having a bad postpartum hemorrhage and an entire team of nurses and an OB worked tirelessly to stop the bleeding. They were a well oiled machine! I owe them my life and will never deliver anywhere else.

We had baby at this hospital and I can not even begin to tell you about the nightmare that we are…read moregoing threw. Do not have a child here.. save yourself the grief. Horrible horrible horrible

Needed to be seen on Thanksgiving Day. Thanked everyone on staff. They were friendly and…read morecompassionate from the secretary to the RN to the physician. The wait was lengthy (1 hour in waiting room and even longer in the exam room) but the care was of good quality even on such a busy day. I received a script and was told which pharmacies were open on the holiday. The next AM, I received a follow-up call and was able to ask questions I hadn't thought of during my exam and swab test. The person on the line was very helpful and knowledgable. If anyone in my family falls ill on a weekend or holiday again, we will return to this facility. It's so, so much better than others I've ended up at. One thing I'd change-- having both a radio and TV playing in the waiting room is too much. We are already miserably ill and the dual noises compounds the headache.

Came here and the physician spoke to me for two minutes said there's nothing they can do about me…read morenot feeling well and that I'll be sick for the next few days, and to also take Tylenol. Zero care, spoke fast, and seemed incredibly dismissive. I'll be seeing if I can get a refund on my copay.

Nobody ever wants to find themselves needing to go to urgent care, but unlucky for me I had to make…read morea trip there after work. I was highly impressed with the professionalism and care that I received from here. I checked in online and due to symptoms I was brought back immediately. The tech who was assigned to me did an incredible job at easing my anxiety and was a pro at getting an IV started (I never bruised nor did he have to stick me multiple times). I was able to get a CT scan at this facility and was diagnosed and given a treatment plan. This all happened in under 2 hours.

Amazing. I was suffering from kidney failure due to dehydration, they diagnosed me quickly and…read morestrongly urged me to go to the hospital for the longer term help I needed. They literally saved my life.