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Universal City, TX

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Malta Medical

5.0 (5 reviews)
Open • 9:00 am - 2:00 pm

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Hillside Primary Care

Hillside Primary Care

(154 reviews)

All of the Dr's and Nurse Practitioners are amazing here…read more Having many Dr's since a young age, I would be the best fit to judge. They care and listen to you as a person. Highly Recommend!!

Extremely Unprofessional, Disrespectful, and Concerning Treatment of Patients…read more After years of visiting this facility, I have reached a point where I can no longer justify returning. The treatment I have repeatedly experienced from the office staff has become increasingly unacceptable, and my concerns regarding professionalism, patient dignity, and accessibility have not been adequately addressed. I have a service dog, and the staff have repeatedly behaved inappropriately toward her. They have shouted at her, spoken directly to her, touched her without permission, and repeatedly interfered with her while she is working. This behavior raises serious concerns regarding ADA compliance and the staff's understanding of how to appropriately interact with service animals. Patients should not have to repeatedly defend their accessibility needs in a medical environment. The overall atmosphere is overwhelming, unnecessarily loud, and stressful. As someone who requires consideration for accessibility and sensory needs, I find the staff's conduct particularly concerning. A medical facility should strive to create an environment where patients feel respected, accommodated, and safe--not one where routine appointments become unnecessarily distressing experiences. I have also experienced repeated instances of being misnamed, discussed by staff in my presence, and treated disrespectfully. When I raised concerns about this behavior, it did not restore my confidence in the facility. Patients deserve basic courtesy, respect, and dignity, especially when they take the time to communicate legitimate concerns about their treatment. There are also ongoing administrative issues. My paperwork has been lost on multiple occasions, and emails frequently go unanswered or take an unreasonable amount of time to receive a response. These failures create unnecessary frustration and raise concerns about the facility's organization, communication, and handling of important patient documentation. Unfortunately, my concerns extend beyond the front office. I have also experienced interactions with physicians in which attempts to clarify information, explain my perspective, or respectfully challenge something I believe to be incorrect have been met with rudeness and dismissive behavior. Patients should be able to ask questions, seek clarification, and participate in conversations about their own care without feeling belittled or disregarded. What concerns me most is that these issues appear to be recurring problems rather than isolated incidents. After years of attending this facility, I have watched my experiences deteriorate instead of improve. No patient should have to repeatedly advocate for basic respect, appropriate treatment of their service animal, or professional communication. I intend to pursue formal complaints regarding my experiences, including bringing my accessibility concerns to the appropriate authorities and contacting the Texas Medical Board regarding concerns about the care and professionalism I have encountered. I sincerely hope this facility takes these concerns seriously, reviews its staff training and practices, and makes meaningful improvements so that other patients do not have to experience similar treatment. I will not be returning. My experience has left me deeply disappointed and concerned about this facility's professionalism, accessibility awareness, patient communication, and accountability.

Genesis Medical Group

Genesis Medical Group

(8 reviews)

I have recently changed from MedFirst to Genesis Medical Group because my PCP Dr Joseph Lopez moved…read morehere. I am so glad I did I trust Dr Lopez. I have been under his care for over 10 years. the location is farther but I would travel it anyday the portal for messages is great with a great turnaround time and Dr Lopez cares about his patients. I trust him 100% that all my family has switched over to him as well. The staff has been great as well and quick to respond since we all work and our time is limited. I highly recommend Dr Joseph Lopez with Genesis Medical Group

EDIT: I got called by the front office today and it was…read moreharassment. Gaslighting and nonsense I won't engage in. Simply said, solidifying my opinion of this office. Awful, rude and horrible. Who trains these ppl???? I have been a patient of Dr Tai for about 4 years now. Maybe. Five. Sadly, today was the last day I will ever walk through his doors. His staff just can't get it together which has led to me NOT getting my bloodwork over one year. And boy oh boy have I tried. He has a nurse practitioner that hates my guys and she made it obvious the one time the sent me to her. What a miserable cow. Yes I did. She was so mean to me and just to let you know, I was the only one in line to get bloodwork done yesterday; I told her I'm next and I heard her ask the phlebotomist to let her patient get his bloodwork first done after I had been waiting for 20 minutes. She's a racist in my opinion and an angry angry white woman. . So once again no bloodwork and I wouldn't recommend this dump to anyone. And the phlebotomist isn't kind at all either. She's one of those girls that has a super nasty attitude. Screw then.

Malta Medical - familydr - Updated October 2026

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