Excellent staff and Vanessa Peralez is very pleasant. She is considerate with her patients.

I had a great visit with my new PCP, Dr. Bentley. He was very attentive, thoughtful and kind. The front desk staff was friendly and efficient, and the lab was across the hall, which was very convenient. read more

Really good service and great communication with doctors through the app service they respond very quickly

All of the Dr's and Nurse Practitioners are amazing here. Having many Dr's since a young age, I would be the best fit to judge. They care and listen to you as a person. Highly Recommend!! read more

Well this place is an absolute joke. I had an appointment for 1:15 pm and when i walked in the idiot at the front desk very smugly told it me it would be over a 2 hour weight. Im very sick and he didn't care in the least. So i left. Never going back. DO NOT GO HERE!! read more

Sarah Hessling is amazing . She is always attentive and caring she has great bedside manner. She always listens to what is happening addresses my concerns and is able to handle all of the needs that I have . She is empathetic and she has been able to address all of my health needs and concerns during a difficult time. I never spend a long time waiting in the office . I always feel heard and seen. I am so thankful for finding a doctor who cares about me. read more

Vanessa Peralez is my new PCP and I'm so happy I chose her. She's personable and truly listens to your concerns and also fights on your behalf with your insurance company to make things happen. read more

If it wasn't for the Physicians quality care and thoroughness, this review would be quite different. Vanessa Peralez, APRN, was exceptional in making sure anything I was concerned about was addressed and went above and beyond to make sure I felt comfortable. She never made me feel rushed and this was my first visit. The front office never said their office was on the 2nd floor despite being on the phone with them to get their correct address. When I finally arrived, instead of being helpful I was told to move away from the front and complete the pre check in at the seating area. read more

They'er the best! From the front desk to the examination room! Keep up the great work!

The care of the provider in details step by step clearly explained. Seeking all efforts for my concerns and requests

My doctor is quick sharp accurate and provides only what I need. Not extra like many do. The only problem i had was that I got there at 8:45and left at11:25. That was inconvenient but it is what it is. read more

Breanne Bergeon always provide us with quality care, always, she takes her time and explains everything!

I wanted to reach out following my second visit today to express my sincere appreciation for the care I have received. Once again, I was very impressed with the entire process from start to finish. I truly appreciate that my appointment began exactly on time. I also value how she started our session by reviewing the results from our first meeting before discussing our next steps and involving me in the decision-making process. Thank you as well for handling my referral request immediately during the appointment. It is clear that you truly care about your patients and work collaboratively with them. I only wish I had been under your care for the last 30 years, as I am confident I would feel and look much better today. read more

The check in system sucks. Wait time after check in is ridiculous. I had a hard time having to wait over an hour to see the doctor.

Emily Gonzales is amazing. I do not like how long your wait times have been. I went yesterday for an appointment and wasn't seen till an hour after my time. That to me makes me feel like my time isn't important to the office. read more

My name is Jacqueline Blackwell and I would like to let the team that took care of me today they were so good and kind very nice and they worked together and I thank you so very much job well done May God bless Emily Gonzales you are so nice and caring thank you so very much God bless read more

I always appreciate the organization prior to our appointments and the flexibility. I appreciate how they take my time into consideration and provide support as needed. Very friendly staff. read more

I always feel I get the best care here. The staff is all super nice and Vanessa Peralez listens to your concerns, discusses options and goes the extra mile to ensure your care needs are met. I am impressed with this clinic. read more

The whole team at Hillside Primary is great and Dr. Peralez is fantastic. Thanks so much Charles Prince read more

Sarah hessling is wonderful. She's very thoughtful and attentive. It's nice to have everything in one place.

I want to start by saying that my experience with PA Emily Gonzales has been excellent. She has always been kind, professional, attentive, and has taken the time to listen to my concerns. She is the reason I continued trying to work through the issues I experienced with this office. Unfortunately, my experience with the administrative side of the practice has been extremely frustrating. The billing department, prior authorization team, and third-party answering service do not seem to communicate effectively, which has resulted in months of unnecessary stress. On multiple occasions, I had to reschedule appointments two to four times because I was being charged fees that no one could explain. Each time I called, I was assured the charges had been removed from my account, only for them to reappear the next time I tried to schedule an appointment. My biggest concern has been my prior authorization. For the past six months, I was repeatedly told it was being worked on, yet it was never actually submitted. I was also told that my insurance would not cover my medication, when the issue was that the prior authorization needed to be submitted through the pharmacy benefits portion of my insurance rather than the medical side. Despite numerous phone calls, emails, and additional appointments over the past six months, I still have not received the prior authorization. I hope this office takes the time to improve communication and coordination between its billing department, prior authorization team, and answering service. Patients should not have to spend months trying to resolve issues that could be avoided with better internal processes. While I greatly appreciate the care I have received from Emily Gonzales, the ongoing administrative problems have significantly affected my overall experience. read more

If the employees weren't so nice, then my rating would be lower because my wait time is always so long for my appointments. I feel they just overlap too many people. That being said, I really like Roy Anderson. My husband and I have both been going to him for a while now. He always has a solution to any health problem and knows what medicine cocktail I need for all my issues lol read more

I have been seeing Sara Hessling over a year now. She goes out of her way to address my concerns and take care of issues that arise. She is quick to respond to messages and refill requests. She has been able to diagnose some obscure issues going on with me, by simply listening intently and asking pointed questions, and truly hearing what I say, instead of just blowing me off as other physicians have done. I have felt truly cared for and in good hands here at Hillside. read more

Trying to get a refill on Blood Pressure Meds for a WEEK! I was just there 2 weeks ago! I need a suggestion for a new practice where they follow through! read more

Great medical staff who are friendly and really listen. They're very helpful and care about your needs.

Low wait times. Normally seen shortly after checking in. Dr always address all my issues and comes up with a treatment plan. Great customer service and they show that they care. 100% satisfied read more

Everything with Ms. Sarah Hessling goes well. She is caring and very attentive. By the same token, she will tell you like it is. Love her bunches. I'm 71 yrs old, take it from me. read more

It took me a while to get used to this place, as I had been with previous provider for over 25 years before he started to join that MDVIP network that I can't afford. Now I love Hillside Primary Care. They are so caring and take time to really listen to your needs. read more

The wait until my caregiver came into the office seemed long, at least 20 minutes. However I did have enough time to voice my concerns, and I'm happy with the care I received from Sarah Hessling. read more

Always great service! Roy Anderson is the best. Changed my health 100% for the better.

I came to get a physical and my dr. was not there and I did not not get my physical. It was like it was just a unnecessary visit. Plus waited there way to long in waiting room. Not very happy... read more

I've been going to Hillside Live Oak at least every 3 months for the last year and a half. Emily Gonzales is awesome. She's thorough and doesn't make me feel rushed. The staff has always been very friendly. Wait times have always been short. read more

I have had amazing care with provider Ms. Peralez. New to the clinic, I had high expectations and they were met. I feel seen and heard and my concerns are taken seriously. I would recommend her care to anyone I love. Thank you Vanessa. read more

The cost of services deterred me from coming back. I have insurance so I scheduled my annual appt. I was charged $50 for my initial appointment. My doc then sent me for lab work & pap - both $100 each ($200 total). Then the 2 follow ups are $50 each. So with insurance it's $350 so far out of pocket. I have BCBSTX. Folks are nice but the price is too expensive to go back. read more

If it wasn't for the care and attention they would've been my last choice I believe they over book and the Waite times are horrible appointment at 3:15 and don't leave till 4:50 read more

Waiting over 45 minutes to be seen, but yet they had time to braid each other's hair. The provider I finally saw was very nice. But after being a patient there for over a year, I have yet to see a doctor. read more

Dr. Patel was personable, kind, and efficient; He answered all of my questions and concerns in a timely manner. Nursing staff/CMA's as well as their Lab techs were very kind and helpful. The only complaint I had was that the wait was long and the location has many people coming in. I feel that this has been the new norm everywhere post Covid, not just this location so it may be unfair of me to complain. It would help to have more comfortable seating/side tables/decor and a calmer waiting area in general for long waits. Otherwise, great office, great staff, and I'm quite pleased with Dr. Patel. read more

I recently visited this office as a new patient after moving to the area and yikes my experience was incredibly disappointing. Front desk was kind and welcoming. Then the MA called me to complete paperwork I had left a few sections blank since they didn't apply to me, but she insisted even after I explained I had nothing to add but I complied. She then brought me back with a dismissive demeanor. No greeting, no eye contact, just silence while taking my vitals. She left the room and didn't even bring the paperwork I had just completed, which later became relevant. I had been referred to see Dr. Lori, as I was seeking a PCP and wanted to discuss PCOS symptoms. She asks me the exact same questions that were on the form and jokingly says "Oh you're healthy! What's wrong with you?" Haha? Not a joke to me. At no point did she ask meaningful questions why I was there or try to understand concerns. Instead, the conversation stayed very surface-level basic questions without addressing the reason for my visit. What made it worse, she brought up my appearance, specifically my acne scars. This is something I'm already self-conscious about, and having it pointed out in a clinical setting trying to upsell laser treatments felt completely inappropriate and insensitive. Toward the end of the visit, she suggested birth control and an IUD as her solution. I had to stop her mid-sentence to explain that I am not trying to suppress my cycle. For anyone familiar with PCOS, these options mask symptoms rather than address underlying issues when your cycle is already haywire. It was frustrating to feel like I had to educate the doctor instead of receiving guidance. I get it, no physician can know everything, but if a provider is unfamiliar with a condition, I would much rather be referred to someone who is knowledgeable than receive dismissive or uninformed care. I left this appointment in tears. Between the lack of empathy, poor communication, and the overall atmosphere, I would not recommend this office or this provider to anyone! Especially if you're seeking care for something that requires deeper understanding and compassion. read more

Always polite reception in front office & PA's are very knowledgeable & understanding willing to hear your concerns read more

I appreciate the care I received at Hillside Clinic and found the staff to be kind and professional. However, I did experience significant delays during my visit. My appointment was scheduled for 9:30, but I wasn't called back until 10:25, and then waited another 20 minutes in the exam room before being seen. I understand that delays happen, but clearer communication about wait times--or updates along the way--would make the experience much smoother. Everything else about the visit was great, and I'm sharing this feedback in hopes it helps improve the overall patient experience. read more