This was one of the most unprofessional dealership experiences I've ever had. Only I wasn't moving to a different state and on a time crunch ! After agreeing on a price, the MSRP/vehicle pricing was changed during the final paperwork process, which felt like a clear bait-and-switch tactic. I was on a time crunch and trusted the numbers we already agreed on, but the final deal did not reflect what was originally discussed. After the purchase, the customer service completely disappeared. I was ignored after signing, and it took two full days just to receive my paperwork. When I asked basic questions about vehicle features, the response I received was essentially "take it to service, I don't know." The only follow-up communication I received was a message asking me to complete the survey with all 5 stars, instead of addressing the issues or providing support. This dealership seems more focused on pushing sales and protecting their survey scores than providing honest service or transparency. I strongly recommend that buyers review every line of the contract carefully and be cautious of last-minute changes. Buyers beware. read more

Myself and my Husband purchased a vehicle for our teenage son and we had a great salesman name Hani. He was very informative and transparent throughout the whole process. He wasn't too pushy and gave us so much info on the vehicle before making our decision. Please ask for him if you visit this location. You will not regret it. read more

I recently had a scheduling issue with Malloy Ford of Alexandria Quick Lane appointment and reached out to share my feedback. I was genuinely impressed by how quickly the General Manager, Daniel Khan, personally responded and took ownership of the situation. Within hours, he not only apologized but offered practical solutions, including mobile service and pick-up/delivery options. Deshaun was also a huge help in getting both of my vehicles scheduled for mobile service the very next day. On top of that, they provided complimentary service as a goodwill gesture, which really shows how much Malloy Ford Alexandria values their customers. That kind of responsiveness and care is why I remain a loyal customer. read more

I came here to get a Ford recall issue repaired so there was no charge. I called them to schedule the appointment and we picked a date/Tim when they'd have the part in. I asked for a free loaner since not my fault Ford did a shoddy job and needed to recall the car. When the date came I was able to easily drop it off and pick up my loaner car. They texted me updates about my car and it was ready on schedule. I was able to drop off the loaner car and get my car without and hassle. No charge of course since it's a recall issue so not sure on their prices but I'll come back here again if I ever have to deal with another recall issue. read more

Malloy Ford - This AAA approval certificate is older than I am, maybe time to get a new one? - Auto Repair Near Me - Alexandria, Virginia

My husband got his car serviced there last week. Harry always goes above board for what we need. Nice to have someone you can trust these days! read more

Dealership took the time to address concerns. Took time but they took care of the issue, Josh Hartwell was very professional and did everything he could to address the issue. I appreciate the techs and service advisors addressing my concerns. read more

Great experience from start to finish. The process was smooth and stress-free. Huge thank you to Angelo for his professionalism, patience, and honesty. He made everything easy and straightforward. Highly recommend asking for Angelo! read more

This review is all about rudeness towards customers at the Cashier's Office. Took SUV to service department on Jan.13, 2025 for recall, state inspection, and routine service. Service writer's were efficient and kept me informed by phone and text. All good there. Recall not completed due to a broken tool on back order. It happens, I get it. Service person said they'd call me to reschedule. Waited 45 minutes in customer lounge waiting to shuttle ride home. After 45 minutes I quietly left, and took an Uber home. They had obviously forgotten about me. (Cost $13.94 including tip.) Upon receiving a text my SUV was ready, I arrive at dealership about 10-15 minutes later. The cashier's office has two service windows. The clerk at the left window was engaged with a customer in what appeared to be a rental / loaner transaction. The clerk at the right window was doing data entry on her computer. After waiting about 15-20minutes lady on the left was still engaged with the rental-loaner. The lady on the right was still doing the same data entry. I was standing right there, and she could have offered to assist me. She did not. I did walk over to the General Manager's Office, but he was not in his office so I returned to the cashier's office and continued to wait. When I inquired to the clerk on the right, could she take my $20. for the inspection, and hand me my receipt. Clerk on right immediately explodes in an angry tirade. She opened with "Don't start on me". I reminded her that as a customer, I also have expectations of a certain level of respect, and not to be unnecessarily delayed or disrespected. The clerk on the right continued to rant, but did get my receipt and took the $20 cash for the inspection. It took the clerk on the right about 1 minute to complete the transaction. (Pulled receipt from wire basket, stamped paid, took cash.) I've been a client at that dealership for over 40 years, well before it became Malloy. Since I have a prepaid long term contract with Ford Motor Company for service, I expect I'll have to go there for service. I'll be reaching out to the GM to see if I can pay, and get my receipt from him, or the service manager. At a minimum they should have video and audio recording at the cashier's windows. It would increase productivity, and cashier's act nicer when they know their customer interactions are being recorded. It is also irrefutable evidence in personnel actions for misconduct. read more

I brought my Shelby GT500 in for service for the third time in the last 3 years. I will never go anywhere else for service as I could not get my car taken better care of. read more

These people attempt to take advantage of my wife who's alternator when out when . She she was on the way to Philly with my kids and her mom . They told her to fix the care it would be $2,100 and told her she had an oil leak that would cost $5,300. These people are unethical and thieves point blank and liars. Shipped car back to my mechanic three states away and car was fixed for less that $1,400 read more

DO NOT TAKE YOUR CAR HERE FOR SERVICE ! THE MALLOY GROUP ARE CROOKS! Your time would be better spent reporting this business to BBB. They charged me over $1k for a repair and within days it wasn't working. If they had properly checked it out then it would have passed all the tests after the repair . It seems like they knew of the problem but they wanted me to come back so I could pay the $230 diagnostic fee again and pay for the labor again. The second quote was close to $2k ($1100 which was labor). When I asked for the report , they did not provide it to me. I got a full diagnostic report last time that I had a repair at the other Chevrolet dealer in Alexandria . It seems like they were trying to hide their cover up from me . Do not give your money to these crooks read more

This is the worst customer service I have ever had at a dealership in my life. They do NOT follow thru after the sale.

EVERY TIME i take my vehicle for service they tried to charge me for everything knowing I pay for 2 packages including diagnostic but they always want to charge for it 300 , now due to a recall they denied rental veh stating they dont have to .. but they do for some people cuz i seemed it before. so they offer valet and i agreed then they forget to bring my car back so here i am still at work.. they think i am st#$%d but the veh tells me exactly where it is .. and it was still at the dealership . liars all the time .. last software recall they had my veh for 2 days when i pick it up they told me couldn't do it because my battery is almost dead.. my battery is full of life !!!! they are a mess and Horrible in customer service please do not come here as they are not even accredited with BBB so they dont care ... read more

Best service ever. I don't usually come in often since the truck is new but I had to do recalls and met with James in the service dept. I am pretty amazed at his level of service. He took care of me and even helped me replace a non covered piece that broke for a lot less then I should've paid. Definitely recommend him to all my friends and family. read more

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Avoid. I had pre arranged a test drive and drove up an hour to the dealership. when I arrived I was told I had to commit to buying the vehicle to be allowed to test drive it. pressure sales tactics and I would at all costs. read more

Big shout to Malloy Ford in Alexandria and the service dept absolutely amazing. We as a family have bought 4 cars from Malloy. Recently had my chair in for service they picked up my car from my home and brought the car back once repaired. Alex in service gave me daily updates and Dee took extra time to explain some details with my Mustang and lastly Thank you Evelyn Baltimore for always being our Vehicle go to person greatly appreciate it ! Tonya Absher read more

Warning: the moment you start feeling miserable or your instinct triggers an "ick" feeling, walk away from Malloy Ford Alexandria. The experience doesn't get better. They frown upon questions, so Google is a much kinder (and accurate) place to learn about the new vehicle. Of course, the salesmen (yes, "men" -- not a woman in sight, but I don't blame them for not wanting to be in that environment) were friendly and helpful because they are the first contact and trained to lure in customers. I, actually, feel sorry for them because the finance team/managers ruin all the hard work and time that salesmen invest in the customers. My response is not from a one-time experience. I have been inside the store 4 times, had about 5 phone conversations, and dozens of emails. They are consistently problematic. MAIN EXPERIENCE #1 Bought a Mach E in May 2024 and was shocked by how the finance/managers spoke to me. I was physically sickened by the stressful experience, so I had to leave for 30 minutes and a different manager finished the sale. I sucked it up because I was only in town for 2 days and needed the new car for my daughter's college graduation gift. MAIN EXPERIENCE#2 When I was back in town on October 26, I returned to buy another car for family because it is the only dealership I know in VA and I repressed the memories of the first horrible experience. I walked in with cash in pocket, research done, and ready to buy.We took a test ride and knew it was a car we wanted, so we drove down the street to fill out the application within an hour of leaving. No response. Waited. Emailed. Nothing for 2 weeks. I had to re-reach out to a different salesman, whom I worked with on the Mach -E. He did all the sales prep work, but the finance/managers thwarted the sale again with their short-sighted, "don't ask questions" attitude. And, they couldn't invest in a $40 FED EX envelope to speed up the sale. "Pennywise, pound foolish" should be the new Malloy tagline. They make you feel like you have to beg to get them to take your money. Three weeks later and I still have money to spend and a need for a new FORD. Any non-Malloy Ford dealers want to take my money? I'm ready to buy; I have been since October 26. read more

We were in the market for a Ford Ranger Raptor and noticed that Malloy Ford of Alexandria had two available--one black and one blue. I reached out to the dealership, inquired about the trucks, and scheduled a test drive for Monday, October 14th, which was confirmed. I also completed the Ford pre-qualification and sent it to the salesperson, Kelvin, via text. Kelvin and I exchanged several messages, during which he confirmed my appointment for the 14th. He informed me that the blue Ranger Raptor was in an off-site lot, but the black truck was available on the showroom floor. On the day of the appointment, I made the drive from Fredericksburg and texted Kelvin upon arrival. He told me to come inside, where I saw the black truck on the showroom floor. When I asked about the test drive, which had been confirmed, Kelvin apologized and explained that management wasn't allowing test drives without a signed contract. I reiterated that I was there specifically to test drive the vehicle. I didn't need to see the exterior again--what I needed was to drive it. Despite this, Kelvin insisted that management's policy required a signed contract before allowing a test drive. My issue is, why confirm a test drive only to have me drive all the way there, then refuse it? It felt like a sleazy sales tactic--a bait-and-switch just to get people in the door. There was plenty of time, at least a day in advance, for Kelvin to inform me that management required a signed contract for a test drive. In that case, I would have declined the visit outright. I'm not signing anything without knowing how the vehicle drives first. Although I didn't cause a scene at the dealership, I was disappointed in how they treated potential customers. After returning home on Monday, October 14th, I remained interested and texted Kelvin about an error I noticed on the draft invoice--both the vehicle sticker ($1600) and the dealer's invoice ($1900) included charges for freight and delivery. Kelvin said he would look into it and get back to me. Five days later, I still hadn't heard from him. Needless to say, we didn't purchase our new Ranger Raptor from this dealership. Save yourself the time and hassle. read more

Great chstomer service. I wwent to koons and had the worst experience Malloy fixed all of that. They handle my problem quickly and made sure I did not have to oay an arm and a leg! read more

This has been the worst experience; if I could rate them zero stars, I would. I purchased a car on the 4th to turn around and return it for service on the 8th. By the 24th, I was back for service again and they quoted me to pay $640 for parts and labor. I was furious because the period was still within 30 days and still under warranty. During my visit, they wouldn't provide me with a copy of all signed documents. After asking multiple times, Jake attempted to give me paperwork he printed off right in front of me but not in the file. I requested it from the new salesperson, Derrick, because the salesperson who completed my paperwork was no longer with the company. Instead of Jake showing empathy or an effective way to get my concerns addressed, they just sat at the front desk laughing and joking among themselves. I recommend you all be very cautious when dealing with Mallory Ford Alexandria. I advise you to thoroughly test drive cars as long as needed, research any vehicle's history independently make sure you are provided with all your signed documents. If they deny you honest information, your gut says "no" Please save your time, money, and energy. read more

Go see Zeke if you're buying a new vehicle ! Great experience! Very willing to work with you!

Few months ago my father & I viewed a convertible Mustang here, worked with a guy named Freddie & he himself was nice & super energetic (as all car salesmen should be). The reason we came here was because they had a greatly priced 2011 V6 silver convertible Mustang (60K miles on it; which was great) I wanted that I saw online. The sticker price was ~14K & so I contacted them to set up an appointment in-person that next day for the price I saw online, which they confirmed was exactly what the vehicle was priced. Once viewing the car in-person HOWEVER the sticker price was NOT what was online, it was now priced at 19,999, which was an entire near 5K higher than sticker price online. When noting this to Freddie, he said "oh no don't worry... our mistake, our mistake." We went forth and test drove it with no problems at all in regards to feel of the car. However there was leather damage to the seats, The middle console was coming apart partially & the rear view mirror in the car was completely sun damaged, you could barely see anything out of it. Once getting back inside Freddie had me sit down & my father & I noted the concerns with the sticker price being different than what was online when we found the car yesterday, and with the interior damage of the vehicle. Freddie went to the front of the store & came back with the new sticker price of car before the extra charges of the standard store fees & what not.... The new price was what the Ford here called their "Customer discount" due to the problems we noted with the rear view mirror, seats, and middle console.... They only moved it down about 2K, and still neglected to acknowledge the online price (which again was nearly 5K less than the 19,999 sticker price that was on the car). We sat there for a few hours going over paperwork, but the more we continued the more I just didn't get good vibes here... Freddie continuously wanted to work a deal out (as all car salesmen of course) & I let him keep talking to us but when it came to agree on a deal I declined it, as they ultimately neglected to acknowledge the online price & even with the damage to the interior they barely went down in price for us. Of course covid has made the whole car industry go into a shortage of a bunch of things & they are going through hard times HOWEVER no excuse to be lying about your sticker prices online & bamboolizing customers into driving all the way to you just to NOT acknowledge the prices you have online. Having experience with tons of different dealerships, I have NEVER experienced one that lies about their online vs in-person sticker prices of their vehicles. Thankfully went elsewhere for my V6 convertible Mustang & ended up finding an even better deal than what would've been here. Got a fun 2005 V6 Mustang to cruise around in, at under 10K sale price, 32K miles on it, no accidents, no damage, and 1 prior owner. It's been quite a few months since this experience but the car I've found after coming here has been better than ever & mainly warning those that are interested in coming here to triple check & verify that their online price is ACTUALLY what is there on the car. read more

Malloy Ford - The stang from this dealership I'm discussing - Auto Repair Near Me - Alexandria, Virginia

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I recently bought a used truck from Malloy Ford and Jonathan Besuamlak was my sales consultant. He is a great guy and very laid back about the whole affair. However, I am ambivalent about the finance people. I went there from NC and they did all the paperwork. read more

BUYER BEWARE! Bought a brand new 2023 truck about a month ago. Found rust on the bottom in several area. They refused to clean it and warranty denied it. So I just paid $66K for a truck with rust on it! And they lost my license plate form the transfer and said, "yeah we can't find it!" Also got the promotions mixed up so $5K was added at the end! DO NOT SHOP HERE! read more

Horrible shop! They charged me so much money and the car still have problems. Stay away from them at all cost.

I rarely post a review on the Internet. But what is happening at Malloy Ford in Alexandria Virginia, is unacceptable. My 2021 Ford F150, super crew hybrid wouldn't start and was to be towed to the dealer Malloy Ford in Alexandria, Virginia. They gave me an estimate for the repair, when the truck is still under warranty. Three weeks later it is still not fixed. I was initially told the batteries needed repairs. The estimated repair date has been getting delayed since the car was towed there on August 11, because they didn't have the parts. Two weeks passed and I was told no one at Malloy has been trained on repairing hybrid battery issues. Unbelievable! They are now communicating via EMAIL with the specialist at Ford Headquarters to get instructions on the repairs needed. I talked to the service manager a few days ago, he didn't even know that the crew was having trouble getting the hybrid battery fixed! He left the office and never came got back to me. This place is not only unreliable but unprofessional. I am angry and beyond frustrated at this point. Malloy Ford, get your service department in working order and FIX MY TRUCK! read more

Malloy Ford - My truck up on the lift for 3 weeks. They did not want me to take a photo of it, but I did anyway. - Auto Repair Near Me - Alexandria, Virginia

BEWARE! Criminal approach to selling cars. Spent a day texting about a specific vehicle listed for $21,900. Settled on a price of $23,500 after being crystal clear on what was and was not included. So I go in to buy. Jonathan B was nice enough and then the dandy appears dressed in a fancy suit and informs the offer was unauthorized. And so on, ie a fake dispute between the two. I was there for five hours and finally paid $1500 more than I planned to because I was simply exhausted. I had a physical check from my credit union to pay for the car yet they ran an unauthorized hard pull on my credit and then the finance guy claimed he knew nothing and thought I needed financing and gave me a hard sell on dealership financing.I got an email from a credit bureau that my credit score had declined because of this. I've spent three days asking them to reverse that hard pull and just keep getting the run around. Still not resolved. Don't believe any response they might make to this review. It's all BS. Caveat Emptor. read more

Purchased a new $60k SUV from them in October and it was a nightmare. Car had multiple cosmetic defects that still haven't been addressed (they blame the Ford warranty process), and you absolutely cannot trust the a-holes in the finance department. They lie and misrepresent with regards to so many things - don't trust a word they say. For instance, they recorded my car's in service date a full six days before I even signed the paperwork and took delivery, and refused to fix the error when I pointed it out (yes, I should have walked). And they repeatedly lied about the price of a basic maintenance package. The finance office is clearly where they are making their money, so be prepared for it. I would never, ever, buy another car from them. And don't buy their seriously overpriced, non Ford extended warranty - you can get a real Ford extended warranty for half the price directly from ford dealers like Flood and several others. read more

They followed up with me when I was looking for a mustang. We tried to put a deal together but things didn't work out. I still recommend them, for their grateful attitude and professionalism. I will still consider them again when I am looking for a new Ford. read more

Less than a month after purchasing the car, the car was recalled. They will swindle us of our down payment. read more

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the bull shit about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off. For the viewers, ask yourself are $900 for processing fees and $64.23 junk fees excessive? Is $2500 to replace one, I repeat one, headlight on a 2020 Chevy Colorado excessive? Any other points that might be argued or presented are irrelevant. read more

Malloy Ford - Auto Repair Near Me - Alexandria, Virginia

I got my car serviced here and James McDowell was so helpful and gave me a discount, he was a lifesaver when it came to servicing my car. His knowledge and passion for cars were evident, and he went above and beyond to ensure my car was in top shape. Highly recommend his services! read more

SERVICE: Setup a diagnostic test for my vehicle for a check engine light for 7am Monday 12/23 and when I arrived I was told that no one would be in til 9am to do diagnostic testing which takes 1.5-2 hours. This was pretty frustrating considering this would be 4 hours of my day waiting unnecessarily. I ended up renting a car from Enterprise for $94 - yea, ridiculously expensive since I had to get somewhere by lunch time which now didn't seem possible. Definitely not happy about being scheduled incorrectly. Worked with Sami who was able to work with my extended warranty to get the repairs covered. Since this error was related to the turbo an adjuster needed to come out to inspect the vehicle. Due to the holidays, waiting for approval and ordering parts, I was finally able to pickup my vehicle 12/31. I appreciated the proactive communication from her throughout my repair process. SELLING MY CAR: Initially I worked with Roger on selling my Ford Escape who strongly suggested the diagnostic test and repair. Then I worked with the general sales manager Ankush to sell my vehicle. Communication wasn't great from the used car sales side of things, I had to stay on it and be very proactive by reaching out often. I was able to negotiate the pricing on selling the vehicle, came in on 1/2 and sold it. The process took only 30 minutes with minimal paperwork. I received notification from my bank that the car loan was paid in full which was received 3 business days later. Overall happy with my experience with Jerry's Ford. If I was looking to purchase a vehicle in the future I would say that proactive communication from them would be an absolute must in order to move forward. read more

We had 2 vehicles that are work vans. Neither one was correctly taken care of. We will never go back again. I attempted to talk to the service manager, He just said his writer did no wrong. It is our fault Wow read more

I bought a car over 67 days ago and still no tags. When my mechanic went over the list of problems, they did nothing. Would never use this dealership. May seem like a good deal but the used cars are mostly lemons requiring 2-3k of work to be safe. read more

They lied and told me on the phone that putting a patch on my tire would be $50, they ended up charging me $80 for it. Would not recommend.

Vincent, the salesperson, really worked with me throughout the day via phone call and text. He was not extremely assertive, just the right amount to keep negotiations going in positive direction. Enough to make we want to drive from out of town to see car in person. Dealership was extremely organized and clean, and I could see the other customers were also getting attention. No customer seemed to be just hanging around and not being greated, the staff were always attentive to all guests. After fairly quick negotiations, it was time for some paperwork. Mary and Raz (sp?) Both were very professional and explained everything in detail. At no time in entire Malloy experience I felt rushed or pushed, it was actually refreshing. Recommend this dealership, for sales. I can't speak to service since I'm from out of town. read more

Great experience all around! Leased a Maverick here from Amir and he was very honest with every step and made a point of making sure we knew how to avoid future unnecessary expenses for the truck. Had some paperwork issues at the end of the deal and the dealership handled the situation very well and offered great accommodations to make up for the paperwork inconvenience. Highly recommend! read more

Back in 2016, I was looking for a Car to buy, and had quite a bit for the Down Payment. Called this place when it was still Jerry's Ford of Annandale to see about a Car. Called, and no one would help me out on this. Tried online, and the same thing! Finally get a call back only because I was looking for something that was in my Budget, they would not help me out! I remembered when Barbara was there handling the Financial Paperwork there would help me out with everything, and Art was great in the Repair Shop as well. Guess when they left and decided to either Sell the place to Malloy or already had, they didn't want a Repeat Customer anymore! Bought a few Cars from them over the years, and brought them to be Serviced as well, but since I moved down here to VA Beach, I found a place that actually CARES ABOUT THE CUSTOMERS! If and When I go up to Annandale, VA, I will make sure to AVOID Malloy's Ford AT ALL COSTS, AND I SUGGEST YOU DO THE SAME SINCE THEY DO NOT HAVE ANY RESPECT FOR THEIR CUSTOMER BASE! read more

wow. look at this. a sales rep with an attitude like this. Do not do business with such a dealer that has sales people like this. read more

Malloy Ford - Auto Repair Near Me - Alexandria, Virginia