Had a flat after the recent rains and Austin from Bob's Towing was dispatched…read more He showed up as soon as he could and replaced the tire with the spare in no time flat. He took the time to check the other tires and.make sure they were fine. I highly recommend. Austin is a gem.

Waited over three hours for their extremely foul smelling, rude "lead driver" to arrive. Once he…read moregot there he was loud, condescending and annoying. I had to put up with his big mouth the entire ride home. Then overcharged by about double. NEVER USE THIS COMPANY.

Warner came today to jump start my battery and I'm not sure if I've had a better customer service…read moreexperience than him in a great while ! He showed up in 10 minutes w a positive attitude and explained everything so I could understand it. Took his time and didn't rush . Just a great guy ! Roy's is lucky to have such an asset on their team!

I had an unfortunate accident a few weeks back and Roy's Towing was called in by the police in Simi…read moreValley. Much like a dazed accident victim, I didn't really know where to start the mitigation and insurance process, at the time. After having been treated by the Paramedics, I called the Roy's Towing phone number that was left by the driver to me. It was a little late but I wasn't able to take some important personal items and that'll be critical for my work, so I called the number. Here's the very unfortunate thing that added insult to injury, an older man picked up the phone at about 10 or 11 PM .... very rude and bad-tempered. He lectured me that I called the Roy's Towing number that was only intended for police officers. So I said, I just needed my personal items from my car and explained that I am a first responder too. He began screaming asking me a question, "are you a police officer?" You cannot use or call this number if you aren't a cop, do you understand? Engaged up the phone right away and knead of directing me to the right number, just slammed the phone. NO ONE is impersonating or pretending to be a cop, I will never want that job, with all due respect but isn't the job of a Roy's Towing owner or driver to help those who are I situations where they might not know who to turn to during accidents? As a first responder myself, I always make an effort to ease the tension and anxiety of people under such circumstances. Roy's Towing owner or driver at that time was NOT a good contractor for the SVPD, they are the worst example of public service and customer service. Oh by the way, I was hit by a lady who accepted fault and who cased the accident. There were many witnesses present and the SVPD was on site during the accident! DO NOT USE ROY's TOWING from Simi Valley, they are the worst service people anywhere! Let's not patronize rude and disrespectful people who don't care about their customers!

Mike was a amazing driver super friendly fast and efficient! Thank you Mike we definitely recommend!read more

Was wonderful and fast and had fair prices came and changed our spare for us!! Call him first.read more

Whoever answered their phone this morning is probably one of the rudest, impatient persons I have…read moreever spoke with. Please work on your customer service skills.

From the owner: Fixing flats Emergency Lockouts…read moreFuel Delivery Jump Starts

Overall worst customer service i had in my life. Never…read morethought would leave 1 star for any business. However this is the 1star service. Only concerned about ripping people off & zero considerate about other people's time. My car was towed by CHO or else would never have to deal with them. Wasted 2 hrs just because the person working didn't wanted to cooperate & help. Pathetic!!!

After my mom's accident, they were very helpful, kind, and gave great service. When we had to go…read moreback to get items out of the car, they were understanding about not having all the documents since it was in our car.

Worst company ever! Owner is extremely rude and hung up on me when I tried to call them and find…read moreout information.

Sal was a real life-saver. He picked me up and dropped my car off at the dealer for me in the…read moremiddle of the night, gave me a ride, and even sent me a picture to let me know my car got there safe. Thanks again Sal!

Who needs Charlie's Angel's when CHARLIE IS THE ANGEL…read more Shout out to this man - he helped me feel very safe and secure after dealing with the difficulties of getting your vehicle towed. The area where A&J is located downtown LA is not very warm and welcoming - especially when it's past 11 PM. Charlie made sure I was taken care of, stayed with me and talked to me until my vehicle arrived. I greatly appreciate your service and will not forget you.

I needed a tow at 7 pm on a Tuesday night, had bad experiences with AAA so I looked for a…read moredependable independent service. A few other services quoted over $200 for a 8 mile tow and wait times for at least 2 hours. A&J was quick to respond to my call, fair quote and tech showed up in half hour as promised. Mike was great, fast and courteous, all what you need when stressed over car problems.

I can't say enough Lennie was so professional and careful. Weather was horrible this day but he…read morereally takes pride in what he does. I would recommend these guys over bob Carlson towing any day.

They hooked my car up by the inner control bar instead of the correct placement and they bent my…read moretires inward. Then they tried to fix it and they did a shoddy job of it and it was very difficult to get the wheel alignment done by another shop (they don't do that) costing me $264 extra to fix their screw up. They're very nice about everything and tried to fix it but just inexperienced tow driver

Locked my keys in my car and they sent a guy out and he arrived no less then 30 minutes after…read morehanging up. He got my car door open and didn't damage my car paint or window. I would recommend them to my friends and family. The guy was very kind and fast and he had great personality. He Talk to me while he opened my door and explained the process of what he was doing to my car. Thanks Paloma towing for helping a girl out on a Saturday morning after a work shift I paid $80 for them to open my door and I had got quoted over $130 by other companies.

Called Thursday for an estimate and got one price for a Sunday tow. Called today to request a tow…read moreand to confirm price; it was now a hundred dollars more. Seems like prices are based on how they're feeling on a particular day. Would not recommend based on this type of business practice