I needed to haul my motorcycle to my mechanic in Culver City after it broke down on the PCH. 5star…read moresent someone with proper equipment for motorcycle towing, which made all the difference. The bike was secured carefully and arrived without a scratch. The driver knew what he was doing and didn't treat it like an afterthought. Pricing was transparent from the start, no mystery fees were added later. He provided excellent service for two-wheelers, demonstrating a genuine understanding of proper handling techniques.

Had to get my project car towed. They offered a competitive rate and explained everything going…read moreinto the process. Was transparent about the potential for additional fees since my car was not in a very accessable location and inoperable. The drivers were amazing and very friendly. They are pros! Were able to get my car from point A to B no problem. Overall very happy and impressed with their services and will be using them again in the future.

Don't use this towing service unless you want to be cussed out by the driver. I'd put 0 stars if I…read morecould. There was an obvious miss communication going on and the driver showed up as we already got picked up by another service. The driver proceeded to cuss me out and texted me profanity.

I got a flat tire in the middle of the freeway. I was…read morereally sad and scared. I pulled over and called Canoga Park Towing Tj came and helped right away. Thank you very much by the way you guys are a great company. My rim bent and had to get it fixed. Getting help getting my car out of the freeway was a relief. I was begging for help and they came to help me. Thank you very much I appreciate you guys you saved my life

This towing company is great, truly lifesavers! My car's battery died while i was at work and they…read morewere super understanding on the phone and reassured me everything was gonna be okay. TJ arrived quickly and helped me with the issue! Could not have asked for a better experience. Everyone at this company is extremely understanding and friendly. Would 100% recommend this company!!

I'm surprised they don't have more reviews! Really really good price, as good as you can get…read more Amazingly professional and speedy service. He did the job very well and respected our beloved old car. The equipment was good. Car was well strapped down even though we were only going 2 miles away. Recommend to all!

Needed a motorcycle tow and put the request in to AAA at 5:06am; after several calls and texts…read morebetween myself and AAA regarding the companies they do business with not having ANYONE who knows how to tow a motorcycle became beyond frustrating. Finally at 11:32am I received a call from Ace Towing saying they were at the location to tow my motorcycle. Ace Towing was a breath of fresh air and had the bike loaded and on the road within 15 minutes of arriving. The driver knew exactly what he was doing and took his time to make sure the motorcycle was secure for transport. Very professional and prompt and if you ever have AAA issues with motorcycle towing in Los Angeles, I would recommend AAA call Ace before calling another untrained and unskilled, certified AAA carrier. Highly recommend Ace Towing; thanks for the tow!

First call, the lady on the phone, Kathy or Lindsey, the name escapes me (sorry!), was tremendously…read morehelpful, polite & considerate regarding the unqiue predicament of my car's totalled condition and even went truly above and beyond with advice outside just the Tow, pertaining to my unique situation, and quoted me something I could afford. I commented that I wasn't committing to it as of yet, as it was a future tow, but that didn't hinder the helpful and frankly, necessary advice I needed in this complex situation, regardless of the lengthy call and no actual scheduled tow. I was told She'd note the Quote on file, if I did decide on them in the future. A few days later, I ended up going with them based on the quality of that intial call. The next time I spoke with them, I spoke with a man who I assumed was the Tow operator who seemed a touch distant at first, no biggie, not everyone is big on the Phone, but I was pleasantly surprised by meeting him in person the day of the Tow. He, Farooq, was exceptionally pleasant and professionally skilled, assisted by Gabriel in another Truck, they both spent way more time than anyone would expect on my totalled Tow. It was tricky to say the least. But I received absolutely no complaints or gruff. Despite my own visible stress and worries in that moment as to how it would all turn out... and was still honored the quoted price. I was shocked. Its rare to have such a trustworthy experience, especially in automotives. To Juxtapose, the destination business to receive my totaled car (I won't name or review them, not worth it) were duplicitous in tone once they knew they had me, with pricing that increased on me three times. I share this, only because after all was done and the situation behind me, I couldn't help but spend the day thinking of the stark difference in authentic honesty and well meaning service between the two businesses I dealt with that day. Vital Towing, Your service really stood out. You're just good people. And you have my deepest gratitude in all your help. I feel so much more at peace with this totalled car behind me. Thank you. Thank you! Thank you!! To all Three of you!!! Once I'm able, which may be a bit, I absolutely owe you folks a box of pastries.

Savior! Omg. First Kathy called and honestly most knowledgeable person with the tesla needs and…read morewhat appropriate towing is required. Very professional. Carlos shows up in 10 mins! He is very kind and also 22 years in this business. Very knowledgeable with my fully dead tesla and double dolly towed to ensure it doesn't damaged the car. He even tried to jump first to try to get to tow mode. Took the time to do what right! Absolutely amazing person and so helpful! I will request him going forward for any aaa towing needs. Vital towing is the best thing that happened in a horrible night of car issues!

If I could rate them a zero I would! They work with BMW for road side assistance and were really…read morerude people especially Chris. He stated my car would be at the dealership at 8 to 9 am. I called the dealership at 10:30 am and it was not there. I called the towing company they said that the dealership was to far and that it wouldn't get there till 1 PM 5 hours after what they first said. Chris said whats wrong with me simply because I said why would you say a time and then say its to far. Very rude and inconsiderate

1 star because i called the day before to schedule tow for 5am the next morning. Agreed and said…read morethey can get the job done. Got a call at 4:24 am to confirm pick up @ 5 am. I confirmed for 5 am pick up but did not get picked up u until 5:50 am.Very disappointed because i was late to work this morning. Dont say you can get the job done and be the reason i am late to work.

Ari was really quick and easy to deal with, excellent service, fair pricing. Highly recommend 5…read moreStars

Fast service. Very knowledgeable and good prices. Hopefully won't have to use them again lol but if…read moreI'm stuck in a pickle definitely calling back

I needed a last minute tow from Santa Monica to the San Fernando Valley. my car was parked in a…read moreparking structure so the limited clearance made it impossible to have it towed from in the structure. The person that assisted with the towing managed to push it out the structure and get my car to my home- all while I was at work. Easy communication, and I valued the problem solving! the pricing was also reasonable. I would definitely reccomend!

He did great. He bought me a water and he was super fast and drove super patiently I would highly…read morerecommend him