We went whale watching & we saw whales! Capt Kiliko &…read moreMorgan were super chill & made the experience memorable. We were kindly greeted at the pier with a quick safety briefing. Our highlight was seeing two whale tails next to each other at the same time. Really enjoyed our trip with them.

Feb 2026 - Based on my experience, I urge you to consider not doing business with this company…read more They appear to value revenue over the safety and comfort of their customers. Due to hazardous weather conditions, the tour we were on should never have left the harbor. Not only were the ocean wave conditions reported by the coast guard to be clearly dangerous, the driving hard rain made the conditions completely unacceptable not only for safety reasons but for customer comfort. Despite my several attempts to point this out to the staff answering the phone one day prior to the tour as well as the captain of the boat prior to departure, they blocked my attempts to reschedule or refund the trip in spite of coast guard and national weather service small craft warnings, beach closures and other tour operators canceling their tours under the same conditions. After waves broke over the bow of this small craft, the captain aborted the tour and turned around. After an unusually leisurely return to the dock, I called and asked for a refund. Later we were told based on our return time, we had received the full tour and a refund would not be issued. After escalating our concern, a senior member of the company emailed us and said we would be issued a full refund. Over six weeks later they have still not issued us a refund. We had to file a dispute with our credit card company.

Hannibal was our guide and he was fantastic! He narrated non-stop with info and personal stories…read moreand we loved it! We thought the time at the visitor's center was way too short and we didn't get to see everything (not Hannibal's fault). The description about the excursion for the sandwiches at lunch, along with Hannibal's telling us about them, told us that they were the best sandwiches on the island and big enough to share. In actuality, it was $20 for a sandwich, chips and water and it was one of the worst sandwiches I've eaten! White bread, with cheap ham and slathered with mustard and mayo. It was all there was to eat and very disappointing. Aside from lunch, it was a wonderful excursion and Hannibal was wonderful!

My first review of the year, also first time as a Black Yelp Elite, *hooray* and I couldn't be…read morehappier to start it off with the awesome C Big Island! This was the only tour we did during our cruise and Steve did not steer us wrong! His expertise allowed us to make the most out of the hours we had on our trip and his endless enthusiasm kept us engaged throughout the day in Hilo. Thanks for such a memorable day, Steve!

Seriously hands down the best tour group on the Big Island! They were super welcoming, very kind…read moreand helpful, knowledgeable, and accommodating of/to us. They made us feel extremely at ease and right at home (we were visiting from Oahu. We were able to get nearly everything on my itinerary done and it would not have been possible without them! They truly made our visit an unforgettable and meaningful experience.

We loved snorkeling in Kona. We saw so many beautiful fish, dolphins, manta rays and sea turtles!…read moreWe traveled from the east side of the island and it was so worth it. The drive through the volcanoes at sunrise was unforgettable. Also made some new friends on our boat who told us so many more low key spots to check out! Was an amazing day in Hawaii

Our 4:30am lava hike was one of the highlights of our trip to the Big Island. We met up at their…read moreoffice close to the Kalapana Gardens at 4am, checked in, signed some papers and got snacks and coffee (included in the tour). It is recommended that you wear long pants (but some did it in shorts) and requires that you have shoes that cover your toes (no water shoes or sandals). I did it in work out legging and sneakers and my boyfriend did it in jeans and hiking boots. We were both fine and neither of our shoes melted though at one point, his feet got really hot bc I made him stand by the lava for so long for a picture. Bring a good amount of water or your camelback and a hoodie bc it was cold in the morning. They provide you with good headlamps and flashlights since you are hiking in the dark. We were in a group of 12 or so and we loaded up in their nice van and drove out to start our hike. They take you as far as you can go on the road (where people would be otherwise renting bikes or walking) so it saves you some walking. From there, it's just up the lava you go. It was nice that the tour guide told us to take a look at the lava rocks and the texture which was glass like. Basically a warning to tell you don't slip and fall bc this stuff might hurt you. As we walked, it sounded like glass shards breaking under us and we walked towards orange glows up the mountain. Eventually we made it while it was still dark and it was crazy you could feel the heat as you got close to the lava. We spent an hour or so taking pictures of and with the lava and relocating to a few other areas with lava as it eventually got light. We hiked back down the same way and ended around 8:30am. Highly recommend this company as they do a good job making everyone feel safe and we completed the hike at a nice pace. They do not allow kids under 12 and it's probably not recommended for anyone over 50. There are parts where you might have to hop down or take a big step up or down and keep your balance. Our group did a good job and most were in their 20's and 30's and maybe one brave solo hiker in her 40's. Super worth it to wake up early and experience this in Hawaii!

The best thing I've done in Hawaii! We went out on their second day with the new (bigger) boat,…read morewhich provides a pretty smooth ride. We did the sunrise tour, which I would highly recommend. You get to the flow while it's still dark and can watch the sunrise out of the ocean which is another awesome aspect. Parts of the flow were breaking away while we were out there causing new patterns of flowing lava, it's just ever changing the entire time you're watching. A bonus was while on the way back, we came upon a pod of bottle nose dolphins and they swam along with us for awhile. No sooner we left those to continue to the dock, we came up on a pod of spinner dolphins. We absolutely recommend this and it is worth every single penny. Looking forward to doing this again next time we're on the island

It was extremely hard to find decent reviews for this place. So, I am going to write a review that…read moreI would've liked to see: This tour was provided by Polynesian Adventure Tours (land tour) and Paradise Helicopter. My boyfriend and I bought the Oahu to Hilo Volcano w/airfare and land tour and helicopter ride. The guy who picked us up was 20 min late. They called us two days before to confirm our attendance and asked us to wait in front of hotel between 4:45-5AM. Pickup after arrival was smooth. Our tour guide was Captain Rob. Great guide! The itinerary says "breakfast buffet". The menu was terrible so make sure you eat before boarding. The Hawaii Volcano National Park was awesome. After touring around ourselves, the driver drove us around to see everything. The hikes were fun. However, we went on a rainy day and it was extremely slippery. The trail to the steam vents were nice! However, if you enjoy hiking, go head and hike down to Halema'uma'u Crater. I wished I knew this beforehand but the driver did take us the crater with a better view. Lunch was at the macadamia farm. The options were Burgers and hotdogs. PACK YOUR OWN LUNCH. The helicopter tour was beyond amazing, so I won't spoil it for you here. They do a safety briefing and you hop on. It's breathtaking! Bring a raincoat, good walking shoes, and sandals (black sand beach). Had there been better communication about the food options, I would've given it 5 stars. No one likes to be hungry.

Let me start by saying the booking process was painless and easy, even when we had to change the…read moredate within the month prior. We had a party of six and booked two flights. The helicopter will only hold three passengers. Luka, the owner and pilot was both professional and friendly. He was engaging before, during and after the flight. You have an option for a doors on or doors off tour, one of only two companies that offers this. Flying with the doors off is the best way to experience the feel of the lava flows and the best for photography. Additionally, I chartered the flight for an hour, which provided additional flexibility to fly at lower altitudes and allowed for better photos. Luka did great maneuvering the helicopter so both sides had a great view. We saw the volcanoes/lava flows and the waterfalls. I HIGHLY recommend HVHT and Luka as a MUST DO on your visit to the Big Island. Thank you Luka for helping to make this a memorable vacation!

We purchased two Magicycle Ocelot Pro electric bikes they are so FUN you can even rent for 24 hours…read moreto see if they fit your needs. We rode in the parking lot and we're SOLD a big smile as we rode beach to EJ who took excellent care of us. Mahalo to such a nice team! Always on it if you have a need or question. If you Cannot buy RENT they have fun guided tours pricing is very fair!

I rented a couple e-bikes through Big Island Personal tours for a 3 hour (half day) excursion for…read moremy hubby's birthday. The owners were so accommodating and kind and allowed me to choose exactly the day and time that I wanted even though it wasn't their usual day for rentals. Everything was so easy and smooth for check-in and check-out. They provided helmets and there is a spot to strap down your things though I recommend wearing a backpack. We were also given locks so that we could lock up our bikes for stops. We went about 30 miles in total with a long lunch break in between. We rode all the way up to rainbow falls and Chong's pond and across Hilo and through wailoa park and some of Keaukaha. We had a blast!! The bikes felt super steady and safe because the assist is very smooth and the tires are thick. We were able to bike with the throttle all the way up kaumana drive and it was easy, I barely had to pedal. By the end of our time I still had 80% charge on my battery and I was using the throttle the whole time! I definitely recommend renting e bikes through this company. The whole experience was perfect and It was a super fun way of exploring Hilo.

If you are looking to purchase an e-bike on island, don't look anywhere else but Hawa E-Bikes…read more Keola made the entire purchasing process so easy. He clearly communicated with me every step of the way. When the bike arrived he made sure that I was comfortable riding it and that I understood how to use it. He even helped us load it into my truck so I could drive it back across island. I will recommend Hawa E-Bikes to anyone on island that is interested in purchasing a bike.

THE BEST ADVENTURE EVER! Our guided e-bike tour through Volcanoes National Park was the highlight…read moreof our 2024 Big Island vacation. Savannah and Drake made herculean efforts to meet us with the bikes, and then Drake led us on a fun, informative, and thorough tour of VNP. (He knows EVERYTHING!) He kept us all safe, and was so great to spend time with. E-bikes are really this way to see this park, because it's too big to easily walk, and parking is difficult. Mahalo to this family run business for taking us on this memorable adventure!

we really had no tour booked when we got off the ship, figured we could all wing it. Robert was…read moregracious enough to just take the 6 of us in our group and no more. We went to see the volcanos, and he was very knowledgeable about the island. He never hurried us, he knew our names after a very short few minutes. Robert made suggestions on what to see and do while on the island. He provided us with refreshments. and superior transportation. You won't go wrong with Robert. highly recommended for anyone looking for a custom tour.

This was the absolute best guide we had. We visited 4 islands and I wish he could have been at all…read moreof them. I can't begin to explain how much we enjoyed his tour. We went with him instead of booking an excursion with our cruise and it was the best decision ever. Thank you so much Robert Sullivan for the best day of our trip! I truly hope to hire you again in the future. Worth every penny!

What an amazing experience. We booked a tour to see the lava fields and enjoy a snorkeling…read moreadventure and it was a full day of adventure. Keep in mind there is no snorkeling on this excursion and the area around the Hilton is not safe or appropriate for snorkeling. I am writing the review solely on the lava field excursion part. My wife was very dissapointed that there was no snorkeling as we purchased new snorkeling equipment. Roxy was our tour guide and was probably the most knowledgeable and professional tour guide we have ever had the pleasure of experiencing. Roxy was knowledgeable in the history of volcanoes on Hilo and elsewhere, horticulture, bird species, animals, Hawaiian culture, tourist attractions, history of the Hawaiian Islands, tribes and Capt. Cook, beaches, teachings, burial practices and so much more. Roxy told stories of the early days in Hawaii and how it evolved. Also as a noted her driving and safety practices were impeccable. If you are planning to come to Hilo you must make it a point to reach out to Roxy. We spent approximately 8 hours on the tour and it was so enriching although the lack of snorkeling was a dissapointment . Highly recommended Mahalo

This company did not disappoint! Mac was a phenomenal guide--extremely knowledgeable, professional,…read morecourteous, and accommodating. He didn't just share information about the places we visited; he brought them to life and made the entire experience memorable. I highly recommend this company, and if you can, be sure to ask for Mac.