My parents recently went on a Hawaii cruise and one of the ports of call was Hilo, HI. My parents were excited to see the Volcano National Park but I know that cruise lines cost a little more for book excursions compared to booking directly. I stared doing research and found Vavoom Volcano Tours. This was my best find to date!
Lori was very responsive in the booking phases of the tour. I told her that my parents, in their 60s, were coming in from a cruise ship and that they wanted to explore the Volcanoes. After some discussion, she understood what my parents were looking for in a tour and gave out one of her packages as the recommended package in which my parents would do. We both agreed and my parents went on their cruise.
On the day of the tour, I called my parents to see how the tour was going and I can tell you that they had a blast! Lori had originally suggested that they go down to a part of the volcano where they can roast marshmallows but it turns out that my parents were not comfortable hiking a steep incline/decline to get there. I was happy though, not because they couldn't do the hike, but because they had the option to do it and declining was my parent's choice (instead of just being restricted).
The best part of this is that, I found out later that the only people that we on Lori's tour that day were my parents. This was good news from our perspective since my parents got a personalized tour but not so good news for Lori since she took a loss. She could have easily have cancelled the tour but did not simply because she knew that my parents were really looking forward to this trip and did not want to cancel at the 11th hour and disappoint them.
My parents came back from the cruise and it turns out that the Hilo tour was the highlight of their vacation. THANK YOU LORI!!
Thanks for NOT cancelling the tour, thanks for taking my parents to places they requested, even if it wasn't in the itinerary, thanks for awesome customer service, and THANK YOU for showing my parents a wonderful time in Hilo! We'll definitely be seeing you soon!! read more