What a great difference our new water softening system has made in our home for the way our water…read morefeels. We are excited to no longer have the horrible scale build up on our appliances and have noticed we need radically less soap in the shower. Additonally, we are really enjoying the reverse osmosis system under the counter as well to make sure we have safe drinking water for the family. The owner Justin was patient and explained their products and benefits well. Extremely knowledgeable with every question I had. I did some research before deciding on a system and this company only uses the best products (tanks and valves) and won't try to unnecessarily sell you on a system you don't need or cheap out with lesser materials. Fair quotes- great work- don't look any further if you need a water softener for your home.

Justin was very knowledgeable and clearly knew what he was doing. He installed the water filtration…read moresystem and the under-sink RO efficiently, kept everything clean, and didn't leave any debris behind. Even though our 2026-built home didn't come with a water loop, he found the best spot and made the installation look seamless. He even handled a putty patch-up too. The wait time was a little longer than I would have liked, but once Justin arrived, I felt like we were in good hands. Despite the delay, I'd still keep PureFlo on speed dial.

Gerardo did a great job with our water softener installation. He was professional, knowledgeable,…read moreand very patient in explaining how everything works. The installation was done neatly and efficiently, and he made sure everything was working properly before leaving. He also answered all of our questions and explained the maintenance clearly. Really appreciate his work and would definitely recommend him!

Just had Donald Sipe visit us to repair an issue with our system. Donald was thorough,…read moreknowledgeable and very professional. Donald took the time to show me what caused the problem and what he was going to do to correct the issue. He took all of the time necessary to ensure issue was fixed. Highly recommend. Also, Yolanda at AAA was so patient with us in scheduling the appointment. AAA Water Systems has a great person behind the scenes to help their customers. Thank you Yolanda and Donald.

What could improve? First thing is the attitude and lack of…read morecustomer service. There is no assistance offered. Not even to hold the door as you push the heavy cart of water bottles out of the store that you had to put on the cart yourself. I was just there last week and was charged $.80 a gallon. FOR WATER! Absurd! I bought 9 gallons and was charged $7.20. At this price what is in it? And yes their water tastes like tap water. I am a women over 60 years old and they don't even offer to help you in handling the full bottles. Even the 3 gallon size. I find them to be absolutely RUDE.

The water tastes awful. Just tastes like tap? You get much better water quality when getting it…read morefrom the machines at whole foods but I was hoping to find something closer Response to owner: Sir, I am not in Concord & why would I troll a water filling place? All that fluoride must be getting to you. haha im jk no but rlly the water does not taste good, I am sorry to tell you this. I am very water sensitive and I travel from Antioch to Walnut Creek to get my water, even further than Concord :0 .. just for good tasting water. Was hoping to use you guys since you are closer but Removing a star bc u called me a troll and invalidated my opinion.

Five stars for the super quick responsiveness and turnaround time. Our water didn't get warm one…read moremorning (taking a cold shower was horrible), and we called PG&E to see if it was something with the gas line, and they took a look and confirmed it wasn't. We then called Better Home, and they came by quickly to take a look and mentioned some stuff about our water heater, and we decided to get a new one since it was already 15 years old. They brought a new water heater and replaced it, and took our old one out. Super efficient. In regards to the price, it was what it was, but I looked up the water heater and it wasn't a super crazy markup to what they charged us plus labor, so I'm not complaining.

I had a very minor hint of gas smell near the earthquake emergency valve at the gas meter. I called…read morePG&E to check it out and they confirmed a leak at the earthquake valve side so they shut off gas until I made the repair. Yaro responded to my quote request on Yelp and provided a quote based off my photo. He had a window available within the next hr and was able to identify and seal the earthquake valve elbow part better. I am thankful for his speedy repair and PG&E was able to come back same day to turn the gas back on. Yaro's rate was competitive and has a 1 year labor warranty. There was an error date on the receipt so I'm just waiting for the revised receipt with the correct date. Other than that, I'm so glad to find him and would call him back for any plumbing issues.

These guys always on point with great customer service. Good hours, good location. Hydrate or…read moredie-drate

Contacted this company and set up a appointment with Greg. Greg came by and recommended a system,…read moreanswered any questions, and gave a basic layout of where the system would be placed. Set an appointment for the next week for installation and Jeff the technician came by on time. Installation went well with no issues, the work is extremely well done and looks aesthetically pleasing. Jeff resealed the wall and tested the system before leaving. He explained how everything works and made sure I was informed about maintenance. Price was fair, Work was great, Customer Service was amazing. I definitely recommend.

Top-notch work! Highly recommend Crystal Water Line!…read more Amar installed a Clack split-tank water softener and an under-sink Reverse Osmosis system in my home. The work in the garage and under the sink was clean, professional, and done right. Amar went above and beyond and when he needed a specialized tool, he went out and bought it on the spot to ensure a perfect fit rather than cutting corners. He used top-tier components (10% cross-linked resin, Jacobi catalytic carbon, Clack WS1 valve) and explained everything clearly with full transparency. Fantastic service, I will definitely hire Crystal Water again!

Outstanding work on the water softener and RO installation! Ammar did an exceptional job from start…read moreto finish. He took the time to listen carefully to exactly what we wanted, answered all our questions, and made sure every detail was handled properly and professionally. His workmanship, attention to detail, and commitment to customer satisfaction really stood out. He didn't just install the system--he made sure everything was done right and that we were completely satisfied with the result. We highly, highly recommend Ammar and his services! If you're looking for someone reliable, professional, knowledgeable, and truly committed to doing quality work, Ammar is the person to call. We would absolutely recommend him to my family, friends, and anyone looking for a water softener or RO system installation. Thank you, Ammar, for the outstanding work!

Their equipment breaks few months after 1 year warranty ends…read more Technician appointment is $180. They show you replacement filter prices only after you log into their website, looks like everyone gets different price. I would recommend to avoid them

They came and installed a new water softener (Eco Water Systems brand) and a new RO filtration…read moresystem. Sales person (Ernest Martinez) and install technician were communicative and explained in details what all are the components in the softener and RO, what filtration happens, how often to change filters, where to order filters from, etc. The water definitely feels much softer, drinking water tastes good, so far happy with the system over all. Hoping the brand "Eco Water Systems" is not going to disappoint us in the long haul.

Great service from a knowledgeable professional. Has become our go-to person for water treatment…read moreissues. Kind, reliable and fair.

Jose was great. Happy with the installation and the way the system is functioning. Also - Jose is a…read morevery nice guy.

Three dedicated parking. Very clean and their water was pretty good. I tested it with a simple…read moretester and got a 1. For comparison, tap was 50 or so and fridge filtered water was around 40.

I've been coming here for a few years and the quality of the water is excellent. Thank you!read more

Was referred to the water hookup by a friend. I also spoke…read moreto other companies as well to get quotes. But Trevor won me over with his communication and pricing. It's always so overwhelming trying to decide which company to trust for these things. It was so frustrating even getting a quote for other companies, they all required an in home visit first and it just took too long to even get an appointment. But Trevor was able to give me a quote after I gave him all the information he needed over the phone. He still came by for an in-home consultation to confirm everything, and we scheduled the install for that same week on Saturday. It's impressive that Trevor does everything by himself, from the calls, in home visits, to the installation for both plumping and electrical! That's probably how he's able to keep the costs down, while other companies have to pay so many different people. He also offers a few other discounts, such as referral, military, first responder, etc. I love that it's just one person I talk to vs other companies where there's too many different people to handle different things and how hard it is to get a hold of anyone. Trevor is great with his communication, he has always picked up every phone call. Although there are some times when the call doesn't go through for some reason, might be due to no reception in some areas. Trevor was able to explain everything in detail and explained how the Clack system is super efficient and one of the best. I can confirm he's correct after doing my own research. He even provided the concrete slab that the water softener has to sit on. He installed the sewer drain line and an outdoor electrical receptacle. So far, everything is working great. I wish we installed the water softener system sooner. I still get water spots on chrome, but it's easy to wipe off. Probably other kids of residue and not minerals anymore. My hair and skin feel so much better. Also, I was concerned about watering my many houseplants with the softened water since there's now salt in the water, but Trevor reassured that the sodium amount is super minimal and won't harm my plants. Thanks for making this experience super smooth and easy!

6 month update: all is going smoothly with water softener!…read more Original review: We wanted to thank Trevor for his amazing help in installing an Eco Twin 2.0 in our home. Our water is night and day better than it was before. I can drink from the tap with no mineral taste. I can wash my hands without a gallon of soap. I can rest easy knowing my home's plumbing is better protected. The price of the full install was very reasonable and Trevor made scheduling easy. From start to finish Trevor was super helpful and easy to work with. He made an initial consult visit to make sure he knew the house layout and all the materials he would need for the install, and then came out a couple of weeks later to install the unit. One thing I liked is that he is also a licensed electrician, and was able to pull wire directly for the unit and he even installed a new, unused outdoor outlet near the unit solely for our convenience and use. This shows an attention to detail and quality that I really appreciated. The install went smoothly and Trevor gave us a nearly one hour long in-person training on all the things we need to know about owning the water softener. He allowed us to record the video which gave us a ton of peace of mind. Within the same day our water was vastly improved. We also received a followup call from Brenda, one of the owners, and she was very helpful and friendly. We are very grateful to Trevor for his time and help and are loving our new system!!!