The guy who works here doesn't know what is customer service. He is rude and selfish, doesn't have a clue how to deal with people. Cmon, you are losing customers, smile and be nice! read more

I enjoyed my time on the jet ski, however the online sign up allowed numerous people to sign up for the same time frame and I had to wait over 2.5 hours for a 1:30pm appointment (that states in the contract to be there 30 minutes prior or you lose your whole deposit amount) therefore I waited and waited. Not too mention, people would go outside the riding zone and it just made it worse for those waiting.If you add the 30 minutes prior, that 3 hours which is unacceptable. The guys were nice, but still unacceptable from a customer standpoint. read more

I normally don't write bad reviews. This horrible service should be known. I visited Makin Waves as I am on vacation. I, my spouse & sister in law went on some Jet-Ski's at Makin Waves. As we walked up to the service desk a man was sitting their on his cell phone, didn't even look at us to make eye contact. He spoke to us as he stared at his phone playing an ap game. I was already irritated by the immediate service we received. We all still went forward with the Jet-Ski's rental even with the horrible customer service. As we got onto the Jet-Ski's the young man whom I think is the owners son got everyone prepared to get out on the ocean. They did not have any paperwork for walk through of the Jet-Ski prior scratches to the rental. We rented the Jet-Ski's for 30 minutes. As we returned back to Makin Waves with the Jet-Ski's everything seemed fine until... they claimed one of the Jet-Ski's had a 2 inch Crack and we must had hit eachother. Now I & everyone I was with... we all knew we didn't hit eachother or anything for that matter, we were in the ocean with plenty of space to not hit anything... As we told the front desk we didn't hit anything, the man at the desk stated nobody tells the truth when they damage or hit something. The man at the desk within seconds stated the crack is 2 inches so I will charge $100. I personally felt as I watched this all play out that they scammed us. I couldn't believe it. It was too weird, my spouse was talking to the man at the desk and they 1st stated the crack was on the bottom of the Jet-Ski and during the same conversation switched it up to state the crack was on the side of the Jet-Ski. My spouse wanted to see the Jet-Ski and the crack as we all felt this was a scam! As my spouse walked up to the Jet-Ski he saw a mark that he and everyone knew he did not cause, that Makin Waves claimed he caused. My spouse noticed white tape on the Jet-Ski in numerous places and peeled it off to see if it left residue and it left nothing, it seemed as Makin Waves peeled off tape of a prior issue as it left no residue and claimed we caused the damage to charge us. As my spouse peeled off the tape the man working stated not to peel off the tape, they did not want us to see what was under the tape. I seriously saw a SCAM happening right in front of my eyes. I stated to the man at the front desk this is a SCAM! I seriously felt since they knew we were tourist to Florida that they could scam us. Also, their system of charging is soo messed up that they charged my personal debit card an additional seperate charge of $3.20 that I never agreed to, nor signed for. Basically they swiped the wrong card and someone else got something for free on top of them claiming we caused damage we know for a fact we did not cause. I will never return to this Jet-Ski rental business. I am also going to dispute this random charge. I also wanted people to know the horrible service we all received and I saw happen right in front of my eyes. NOT RIGHT AT ALL. read more

Makin Waves - This was tape that we peeled off and no residue. We were scammed & charged for something we did not cause. - Bike Rentals Near Me - Clearwater, Florida

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I was gonna visit this place but when I called just now, a stupid ahole didn't even wanna help me out and was being a total jerk! If your staff is so miserable how the heck are they supposed to help customers or future customers?! Was asking simple question about something I couldn't find on the website and he acted as if he didn't even wanna help out! Rude rude rude... read more

Making waves was excellent and Matt was a huge help with everything! This was our first time visiting and he made us feel at home!! The paddle boarding was awesome and we will definitely be back!! read more

I was home on leave in May and was able to go parasailing and jet skiing. We rented some chairs and umbrellas; it was the perfect location to get in and out of the water and relax. They also had kayaks and paddle boards available for rent. There were a couple float mats hat Makin Waves has out for our group to hang out on; we really had a great time! read more

Visited on a Friday and had a great time! I normally HATE the beach, but I have to go because the family enjoys it. Makin Waves is the only place on the beach in the Clearwater area that will ever get my business again. Went there with my wife and son, and we had a blast. We rented 2 jetskis for an hour each, 3 chairs, and an umbrella as well. We arrived before noon and got $10 off each ski rental. The manager/owner threw in the use of a floating raft as well. The attendant for the jetskis was patient and extremely helpful. The jetskis were virtually brand new (mine didn't even have a registration number yet). My son had never operated one on his own, and I am probably too fat to be allowed on one. After our safety instruction and getting on, we were off. The riding area was much larger than most of the other places I had rented from before, but once out in the ocean, I felt totally uncomfortable with my skill level, and headed back in. They let my son use the bulk of my time as well as his, and when he had had his fill, they let my wife use one of the kayaks at no additional charge. I don't think you could find a more convenient and fun place to spend the day in the sand and water than at Makin Waves. There is also a bar and restaurant adjacent to their location and a pavilion with live music in the afternoon. P.S. Valet parking at the resort was just $10 for all day. You couldn't find a cheaper place to park at the beach! read more

Highly recommend. Good prices, bar nearby, less busy! We did two jet skis, 2 chairs and umbrella and two kayaks for under $180 all day.

Super nice guy helped us get hubby a bike to ride so I could do my long run. He provided insight to best routes, etc. loved the coconut phone/drink holder and enjoyed seeing Clearwater. read more

I was excited to book near this location so we wouldn't have to go far for any of the water equipment. we should have realized after going back a couple times to ask questions that it was going to be a horrible experience. the older man there seems like he doesn't like his job. he first wouldn't wait on us, he would talk to the others that came after us. He seemed to have an issue with only us. then got mad when I was questioning why he wouldn't wait on us. We had to reschedule on our error since we did not have a credit card or $500 cash and only time they would give us was 9am. So the site says to be there 30 mins prior so we did just that. Unfortunately, the older man was there and already had the attitude with us. He told us that there is nothing out on the water so to come back in 20 mins. I tried to explain to him about yesterday and he kept cutting me off with an attitude saying don't worry we will get you all out there. As I was walking away, another worker is coming up and he starts complaining to him, saying yesterday she had an attitude with Dave and how he wanted to say B**** we just won't serve you. Kept on with his rant calling me a b**** and I wanted to queatuinhim but didn't want them to just take our money. Don't have 9am appts if you aren't wanting people to show up 30 mins prior like the site says. Definitely need to find someone to replace that man. I kept hearing from others at our resort talk about him and how he only will wait on certain people but you live and you learn. I will not go to this location ever again. I rather walk the extra minutes down to a better atmosphere. The other guys there seemed alright but this jack@$$ just needs to retire. read more

Yesterday was the worst visit to the beach I've had since I've lived in Florida . This was because of the way I was treated at this establishment. I have been a regular customer for over 3 years . I drive 2 hrs and 20 minutes to Clearwater just to enjoy a 30 min sometimes 1 hr jet ski rental . Yesterday however didn't go very well at all . I made my reservation prior to my arrival as I have always done . I have my boaters license also . I rented 3 skis one for me , my sister and a close friend of mine who I have bragged about this place to numerous times and he finally got a opportunity to check it out . Upon approaching the property he realized his boaters license had expired to which I directed him to the online site to reinstate it . We approached the valet parking who directed us to the scooter rental and told us we have to check in there now as rules have changed . We proceeded to the booth where We checked and my friend was told to take the next 30 minute to complete his boating test . We then went to the closet table to the jet ski booth to do so . As my friend was about to complete his test I approached the counter to speak to a representative to let them know the situation and that were are about ready to go skiing . I was assisted by the manager . He immediately got loud with me complaining that I failed to follow rules by showing up 30 minutes prior . I then attempted to explain the situation even pointing out the fact that I was sitting right Infront of the booth and I was even given a wristband by the front desk where the scooters were rented . He then disregarded that by saying I still didn't come to see him with a extremely loud and aggravated tone of voice . After which he claimed that he called the front desk and nobody has spoken to me at all (calling me a liar in other words ) when I clearly had a armband which the lady at the front wrote my appointment time on . At this point I had lost all excitement to ride anymore . He then proceeded to say that it's not fair to let people wait 1HR on my group because we want to be 30'minute late in an extremely loud , rude and aggravated tone of voice . He then told me the best he could do is 1 ski now and the other two will have to wait until 6 o clock to ride . We came as a family to ride together and best option is to split us up ? Not only that 2 people from group have to wait 3 hrs , because we were 30 minute late to the counter when in fact we were early and mis informed . He then said to me that the fact that I am repeat customer I should know the rules and there are no exceptions . At this point I was completely disgusted by the customer service and wanted my money back . He then told me he couldn't give me a refund as he already had to refund someone else before me which got me so angry I was on top of my voice infront if other patrons . By this point my day was ruined . I will NEVER come back to this establishment . If the rude , belittling , condescending service is what is going to offered here I will never spend another dollar hear and I will call every friend I have recommend to this place to share my experience so they can avoid it as well . I wish I could give this review 0 starts to be honest read more

Matt, Nick, and Brian were all great help. We had a blast on the jet skis.

Matt, Nick and Brian were awesome! Great customer service and the skis were in great condition! Very affordable pricing.

My girlfriend and I had booked an appointment online at 11:30 for an hour jet ski rental. We figured this would be a fun thing to do on the beach for our morning before it got too sunny and hot. We arrived 30 minutes early like stated in the instructions. We were told that the waters were too choppy and that they were taking people out in groups. The manager had said we would go out with the 12 o'clock group and to wait. After about an hour of waiting, we talked to the manager again about when we would be able to go out and we're told we had to wait for the other group to get back. We left our name and number and told the manager to call us when the jet skis were ready decided to go back to the hotel and continue to wait. We ended up having to call back and the person on the other line made it seem like he didn't even know we were waiting. It wasn't until 1:45 that we finally got a jet ski. The company did offer any type of apology for ruining our afternoon plans. There's no point make people book reservations if they won't follow them themselves. Very disappointing. read more

If you're a family with children and looking to rent chairs at this location, take caution. I called ahead and prepaid for two chairs, only to find out upon arrival that it is more like a frat party and not appropriate for children. While this is fine, it would have been appreciated to know this ahead of time with a notice on the website. It would have saved us time in finding an alternate location to rent beach equipment. Apparently it is 21 and over on certain days, but you wouldn't know this if you aren't from the area. read more

Awesome customer service! Jet ski was new and ran great! I am returning for sure next time I am in town! Will also refer friends and family to go there for the jet ski rentals! read more

4 people, checked in, They told us 1 HR Til next available. 1 HR and half later nothing. About 7 people that came after us being served right away. We purposely kept 1 of ours completely sober for the purpose of driving the jet ski, guy tells us we won't be able to ride if the two guys are drinking. Guy kept saying "yeah, right" when we told him he was sober. Then never calls our group to ride. While the other group that had been drinking the entire time got to go and take over the entire time left before closing. They just assumed and you know what that makes of them! I have used their services before and it was ok, but the rudeness and the waste of our time tops the one time we enjoyed it. read more

June 11, 2016. If you are looking to rent jet skis I would not recommend this place. My family and I spent the weekend at Sheppard's Hotel and decided to join the fun. On Sunday we decided to rent 2 jet skis for 60 minutes each. When we returned to switch riders after the second time going out we were told that we caused damage to one of the jet skis and was charged $300 for damages that we never caused. We were also told that the jet skis were always inspected before each person rented them and we found this to be untrue according to many witnesses present. I personally spoke to the owner who was not present at the time, I told that they have cameras and he could check to see if I was at fault for any damages; I felt better knowing that there was a way to prove that I did not cause these damages only to find out that that was a lie. On Monday morning before checking out I went back to see if the damages had been repaired only to find that they placed a white tape over the scratch. Yes they charged me $300 to place a piece of tape over a scratch. I took the time to inspect several other jet skis present to find that they all had tape covering whatever damage present. Not only did they charge me for damages that was not any fault of mine but they also took 30 minutes of the 60 minutes paid for on both skis. This is dishonest and bad business. I would not recommend this rental business to anyone if you do decide to rent I would recommend close inspection before paying your money. read more