Originally opening as a Lazarus department store in 1988, this became Macy's in 2005. Since then,…read moreit's one of the retail giant's most top-performing stores in the United States. THE GOOD -Glass Montgomery hydraulic elevator -Two sets of escalators -Starbucks -Glass atrium -Friendly employees -Easy access from mall's parking garage -Distinctive Lazarus-like exterior THE BAD -Confusing layout -Obnoxiously loud Excel Dryer XLERATOR hand dryers -Lower level mall entrance plastered with "no photography" stickers -Only 2 floors VERDICT: Unique with a few flaws

If you're looking for even a modicum of customer service, you will not find it at this…read moreMacys...except for the Starbucks inside! The person working at BlueMercury was very disgruntled that I asked for a sample of foundation, even after explaining I have very sensitive skin. They also applied my blush in quite an unflattering way. Dude was pushing for a sale, but the sample broke me out when I got home so... You want better attention than Sephora, you'll get it here. You want a worse attitude? You'll also get it here. On a difference visit, after scouring several departments to ask a question, a Macy's employee was walking my direction finally. The convo basically went like this: "Excuse me, miss?" Angrily she says, "I can't help you, can't you see I'm with a customer?" (No one else around but her and I) "I was just looking for the pajamas?" Her manner and tone were the rudest I've ever experienced. If I was a Karen, I would have cared enough to get her fired. I just had a question that took a few seconds! The bright spot of this Macys is the baristas at the Starbucks. They were hilarious and kept it real. They hooked a girl up! So, if you find yourself lost in this Macys, grab yourself a latte and leave!

I love this store so much. I'm so sad it doesn't exist anywhere else but Ohio, so I can only go…read morewhen I visit! They have the most insane deals on brand name clothes. Truly the best priced discount store I've ever been to. Recently everything was reorganized and it looks much better and is easier to shop. They now have a shoe section, accessories, swim, men's, women's, and kids. I would literally shop here all the time if I lived close by!

Great items and great prices. Didn't know much about this place. A friend of ours suggested it and…read moreI was very impressed.

During the Montgomery Holiday Open House, Downtown Girl was one of my must-sees on my list…read more Unfortunately, I was delayed by a massive traffic incident and most of the shops were closing by the time I reached town. I stopped by Downtown Girl just as Ute (pronounced oo-tah, she's German) and her husband Tom were closing up. I told them my story and they insisted I come in for some shopping. With a flip of the switch, the lights were on and music was playing. Downtown Girl carries all sorts of accessories for the feminine urbanite: from Fleur-de-Lis necklaces to soft, furry scarves, bright handbags, and intricate jewelery. If you're looking for a statement fashion piece, you will find it here. Everything sold in Downtown Girl is hand-selected by Ute. You'll definitely be getting a one-of-a-kind accessory and for a very reasonable price. I purchased several glass nailfiles as gifts for my best girlfriends. Ute provided wrapping for each individual item, complete with bright violet tissue paper, a filigree gift bag, and a sticker with her shop's logo. All my gifting needs were cared for under one roof. Downtown Girl has been in Montgomery for the past seven years. Recently, Ute expanded to the building next door, creating a sister shop: Uptown Girl, which carries clothing and posh accessories. http://www.yelp.com/biz/utes-uptown-girl-cincinnati Both Ute and Tom were the most friendly, genuine store owners. They even walked me to my car after locking up the store (again) to make sure I was safe. Now that's compassionate service!

Soho? Noho? Nah, just Boho…read more There is a more subdued vibe in the Downtown Girl location compared to the Uptown Girl shop. The colors are muted, the apparel is understated and the jewelry looks more organic with lots of beads, natural stone and ceramic pieces. It's much more Serena than Blair. But oh my gosh, they have some to-die-for knits here! Do you ever find yourself watching a well-styled movie or TV show and you're thinking, "that's the outfit I want! It's so effortless and chic." This is exactly the place where you will find those effortless and chic looks. I'd head back in here before sweater season officially arrives to find some truly unique items.

I was looking for Cincinnati Cyclones shirts. Ashley helped me today and I appreciate her…read moreassistance! She went the extra mile to see if a smaller size was available. She was friendly and helpful! Thank you Ashley!

Service and helpful advice. Staff friendly and provided helpful advice to locate itemsread more

Super cute permanent jewelry! They are so friendly and the jewelry is really high quality! Would…read moredefinitely recommend!!

Last weekend my cousin and I made reservations at the newest nail salon and bar in the kenwood…read morearea. The first that made this a must visit is that it is another black owned business in Cincinnati. We walked in and we were warmly greeted by all of the staff! Since the opening was just the week prior they were still unloading products but none the less they were ready to service us. I received a regular pedicure and my cousin received the jelly pedicure. The ambiance was cute, feminine and classy. The decor was super cute as well! In addition, they have a full service bar/lounge. And the music was a nice mix of current hits and throwbacks. The only things I could say that need improvement is having a service list posted or on hand that the techs can give to customers. If i has known there was a jelly pedicure option I would have gotten it. In addition, during my pedicure the water started to get cold just because they don't have bowls that have massage jets to keep the water circulating. Other than that no complaints! The techs are all nice and they take their time unlike other nail salons where they rush you out. I will be returning for sure!

Outstanding customer service. I was in and out of the store in 10 minutes and had 3 bras (same…read morestyle) which fit perfect. I lost a significant amount of weight and suddenly my bras were falling off me. I had found an on-line brand I truly loved but had no idea what size I now needed. They measured me and gave me a bralette to try and on which fit perfect and they were on sale for 30% pounds off.

Great customer service! I stopped in hoping to find the perfect bra. I got measured and was helped…read moreto try and find the right fit for me. Although, I didn't find what I needed in the store - I was pointed in the right direction. The customer service was great!

Great customer service, todd was the goat and made the experience special. If you need just ask…read moretodd!

Customer experience is second to none! Everyone and anyone…read moreis welcome. Each time I walk in it feels like I'm surrounded by humans and not retail robots!!

I love this place! Everyone who works there is so great and friendly, and goes above and beyond to…read morehelp you shop. There is so many great products to choose from, but their leggings last forever! I love the VIP deals you get, and the sales are frequent. Great prices for quality clothing.

This brand has a ok selection and clothes are comfortable, but the service is questionable at best…read more. I got gifts from Christmas here and decided to return them- when I did, they said I can only get it credited on the "purchasing account holder" or exchange for something right then - no way to gather $ to actually purchase something outside fabletics ? A good reason to not buy any gifts here . It created the awkwardness of asking for the $ when the original purchasing party got credit on their account . The manager is also known to give the "irritating" look as if they don't appreciate good customers all the time. I won't be around as much knowing Lululemon and Vouri are around in the mall.