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    Soma

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

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    American Eagle Outfitters

    American Eagle Outfitters

    1.0
    (1 review)
    12.2 mi
    $$

    I normally don't write a review like this but my experience today was so incredibly odd I had to. I…read morewent into American Eagle at the Northgate mall at about 11:30am on Wednesday, November 25 with 2 pairs of jeans to exchange for another style. Seeing that they rarely have my size in stock (6 petite, dark wash jegging) I immediately went to the front counter and asked if they could check the computer for this size and style. A younger man with a nose piercing and dark hair seemed incredibly perplexed and questioned why I didn't just look on the floor to see if they had it in stock. He didn't check the computer but came back after 12 minutes to tell me they had none in stock on the floor. While I was waiting the manager (shorter chubby white woman with dark hair and glasses) and another employee complained and talked all about people calling out, ordering lunch and being overworked. I asked if they could order a pair of the jeans I wanted to be shipped at my house. The younger male employee with a nose piercing was too confused to do so, and at that point I had been there over 20 minutes just for a simple return. The same employee initiated to return but said he needed a manager's thumbprint to process and that the manager was POOPING so it would be a few minutes before she came back. The entire lack of customer service and basic decency to not talk about your unhappiness with your job in front of customers just baffles me. I have much better customer service at the drive through line of any McDonald's. Corporate needs to entirely fire everyone and initiate a course on manners. P.S. I only described the employees as I don't remember their names. I have piercings and all that so it's in no way judgment but trying to be descriptive on who was giving no customer service whatsoever.

    Soma - womenscloth - Updated August 2026

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