My review is not a reflection of Majic Windows as a company, but rather of one particular individual who refers to himself as "Majic Mike." Ironically, I would describe him as rude and unprofessional rather than "magic." We had a scheduled appointment for our roof installation; however, no one contacted us to inform us that the appointment would not be kept. Instead, we were the ones who had to call on the scheduled day after taking time off work and waiting at home, expecting the installation to begin. When we reached "Majic Mike," he was extremely rude and dismissive. He stated, and I quote, "There were 36 people scheduled. I didn't have time to call." He then told us that the missed appointment was essentially not his problem and that he did not care whether we rescheduled in one day, one week, or one month because he was "a busy man" regardless of our business. I was so disappointed by his lack of professionalism and customer service that I ended the call. I then contacted our salesperson, Keith Wysocki, who was very apologetic and immediately worked to address the situation. The Customer Service Supervisor also called me back to apologize and help resolve the issue. It is solely because of the professionalism, responsiveness, and genuine concern shown by Keith and the Customer Service Supervisor that we chose not to cancel our project. They restored our confidence and demonstrated the level of customer service we had expected from the beginning. While our experience with "Majic Mike" was extremely negative, these two individuals ultimately saved our business relationship with the company. read more

I would give them -100 stars if I could... I would NEVER recommend Majic Windows. My family's experience was one of the most frustrating customer-service experiences I have ever had. We signed our contract in July 2025, and what followed was nearly a YEAR of delays, mistakes, and terrible communication. We dealt with broken window sills, incorrect measurements, Marble-Lite being installed when we ordered real marble, real marble arriving broken TWICE, and multiple attempts just to get the correct bathroom window. Our project was not properly completed until nearly a year after signing. Throughout the entire process, we constantly had to chase Majic for answers and updates. After the project was finally completed, management told me they would address compensation for everything we went through. I have followed up multiple times since and have received no resolution and now not even the courtesy of a response. Completing the project nearly a year later does not erase what it took to get there. The lack of accountability, communication, and follow-through is unacceptable. Do yourself a favor and look literally ANYWHERE else. After our experience, I cannot imagine knowingly choosing to do business with Majic Windows. My family deeply regrets choosing them, and I wouldn't recommend them to my worst enemy. read more

ad soffits/fascia wrapped in aluminum, as well as the front pillars of my house by Majic. Was told doing the pillars would be no big deal. Was also told that any rotten wood would be replaced, and that they don't use sub contractors. They sent a subcontractor (guy said he was a sub right off the bat) who ripped through the job fast as possible, rather than replacing rotten wood they just covered over it, and my pillars look like Hellen Keller did them. This job was over $18k, and the pictures below is what I got. Now I get to pay someone to fix this halfassed work. Sales guy won't return calls. Their reviews on Google looked great, because of course you can pay to make bad ones go away, but boy I wish I looked at Yelp and a myriad of other places, because this place is notoriously awful. Spend your money elsewhere. read more

Rude customer service. They canvased our neighborhood. The girl was very pushy so my husband agreed to an estimate. He called days prior to the appointment to cancel. We plan to move and really don't need a roof. My husband is such a nice guy he doesn't like to tell people "no". The salesman called him and basically berated him for canceling and "wasting his time". He also told him he would be getting a lot of telemarketing calls. He just wasted 5 mins of his time and my husband's just to be rude and negative towards him. That's no way to earn respect or future business. We do need windows, but would never pick Majic just for the experience my husband just had on the phone with a pissy salesman. He even said, "enjoy all the marketing calls you're going to get!" What a jerk!! Good luck getting business when you talk to people that way. read more

I've been waiting for warranty work on a large window since June 2024. The wrong size glass has been brought out 6 times. During the fix attempt in December 2025, it was discovered that the window frame was also cracked. A new frame and glass were brought out in February 2026, and it was the incorrect size again. A new frame and glass were supposedly ordered around Feb 20, 2026. Today I was told they are disputing my warranty coverage because of the cracked frame. I didn't crack the frame. In fact, the only person that touched the window was Majic's technician. The replacement window was never ordered even though I was told it was and given an ETA of 12 weeks. Stay away from Majic. Biggest and most expensive home improvement mistake I have ever made in my 67 years. I am a US Army Veteran too. They don't care. read more

This company is the most unprofessional and untrusted company I ever worked with. I have one year and 3 months since instalation and is some issues that never got sorted. This is because of a lack of care for customers. Long story short the colored windows are painted over a white window not like they say is molded in color. Some of the corners I already see the white. Customer service is not there, they don't enter call after they got their money. DONT WASTE YOUR MONEY, IS OTHER BETTER COMPANIES. read more

They came right on time, and got the job done incredibly fast! They did our front main window. The quality of the window is top notch, we are super happy with the work they did. Highly recommend read more

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I had 15 new widows ordered-install in Sept.-Dec. 2023 by Majic Windows. I have mixed reviews, I'm satisfied with the quality of the windows, though I had 1tapzoid window develop a crack from corner to corner. I requested warranty replacement for the cracked window, after review they agreed it was defective. It 2 took mths for the replacement to happen. Tech Tara did a excellent replacement of the cracked window. She was a dynamo, working by herself in the high 80's temperatures. She cleaned up her after her replacement. My biggest complaint with Majic is their terrible customer service communication. Never can reach anybody when you call their contact number, you leave your number and wait for them to return your call. It took over 21/2 mths I waited for an answer to my initial installation date, but only AFTER calling the financial institute and complaining about their lack of communication from Majic. So I have mixed reviews on Majic!!!! read more

Installed thousands of dollars in windows being told they would qualify for tax credit. They don't. Installation was way behind schedule in spite of what the salesman told us. Could have gotten Pella for same price. read more

Bully phone sales tactics. I would never do business with that level of immaturity. They will often call you several times a day.

The quality of the windows and the installers were great. However our salesperson and the customer service/managers were terrible. There was a problem with one of our windows being made the wrong way and had to be remade. We had to wait another 6 weeks only to find out they never reordered our correct window. We only found this out when I called to inquire when our window would be in. We then had to wait another 6 weeks for the correct window. We left many messages with customer service, managers and our salesperson and couldn't get a return call. We asked for some kind of compensation for the incorrect window and were told there was nothing they could do. We have completely lost faith in this company and tell everyone not to use MAJIC WINDOW!! Buyer be ware!! read more

They came out in December, 20 degrees out side, windows are nice but did a crapy job caulking the windows a 5 year old could have done better it took 3 mounths to get some out to look at it. on top of that they broke my siding and cracked my J channel aroud the window. they sent someone back to recaulk and it's just as bad as the first guys, its been 2 years and no resolution. read more

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We had a bay window put in a few years back it turned out beautiful we love it and now I'm ready for a new kitchen window so i called them and they came right out they are very helpful and friendly cant wait to update you on my kitchen window . read more

Terrible experience! Had them do my windows and siding. 2nd story windows on the back of the house were not caulked. Had majic out several times for inside leaks. Took them several years to realize the windows were not caulked. Thousands of dollars in damage to my house. Even the sill plate was rotted out in one area. I paid a contractor to repair that. My OSB underlayment was sponge. They finally sent a crew out after about 3 years of back & forth. The work seemed ok at the time, but I once again have siding popping out around my bay. They don't care about the crews they send to your house. Workmanship is awful. read more

I would like to give a warning to all who finance through this company. They will put their name on the title to your home which is typical and standard procedure. But the problem is trying to get a payoff letter from them so you can get them paid off and off the title to your home. We are trying to get a Heloc loan on our home and have been dealing with this for over a month now. Our mortgage company tried multiple times to get ahold of them with no response so they turned it over to us. It has been 3 weeks now and we have just gotten the run around. It has never been this hard to pay someone all we want to do is pay them what we owe and get their name off the title of our home. In case anyone at Majic Windows cares the name on the loan was Michael Lubig so you can find us in your system. We know we ran into some hard times the last few years but please take our money. read more

Marty and his crew are total professionals, from the time they got to my house til the time they left, I will definitely recommend majic windows to friends and family. read more

Would not recommend for siding. Maybe things have changed since I've had stuff done but had issues with communication in the company and things getting swept under the rug. Around 2 years later already having issues with almost all the caulk lines in the trim. Some initial quality issues were never addressed and I gave up on pestering them despite after getting repeatedly reassured it would be taken care of. Got reassurance instead of fixes and a lot of promises that things would get done that didn't. Had unprofessional crew urinating in my yard, leaving cigarette butts and nails out where animals and kids play. The team was often urinating in my backyard and stole several items from my garage, some of which there is no way to replace. At this point have been trying repeatedly over the last year to obtain warranty information from multiple people as well as getting someone out to finish job and when someone came did an incomplete job. Just poor communication with the company. Poor quality and responsiveness. Have still not gotten the warranty repairs completed even though have written the manager multiple times asking when will this be completed. I would very much avoid this company. Your "lifetime exterior" may end up being more work than your old vinyl. Update: was asked by the company to take down my review. Given number of their sub contractor after filing but no follow up from company and this seems to be an attempt to put the problem elsewhere after I filed a BBB report. Nothing has been done since and no showed by the contractor probably ten times. Get in touch with them once a month and nothing. One year later, a couple no shows, and someone who came out twice, pulled out ladder and performed no repairs. Have had difficulty getting in touch with anyone to get this resolved since. read more

Last year I was told that the windows would qualify for a tax rebate of $1200. I called many times for the window ID number to do my taxes. After calling for a month, I finally got an answer. Now they say the windows don't qualify. All the customers they told about the $1200 should get a $1200 refund from Magic Window. This was part of my decision to purchase the windows. All they said was sorry. Extremely disappointed on how they handled the situation. The sales guy couldn't text me back when I told him how dissatisfied I was. read more

Marshall and crew did a good job on my window replacement project. They were on time and replaced 8 windows in just over 2 hours.

Buyers Beware Very Happy with the quality and manufacturing of my new windows, BUT that is thanks to our Canadian friends at Inline Fiberglass Windows in Etobicoke, ON from whom Majic purchases their windows The Customer Service experience with Majic is some of the WORST Customer Service I have ever experienced, starting with our salesman, to customer service agents, to supervisors, to managers, to general managers I quote one of their own employees who stated to my wife and I... "Our Customer Service is Crap" I regret I did not do enough "due diligence" before choosing the Majic experience! There is not much Magic at Majic read more

This has to be one of the shadiest companies in the metro Detroit area. I bought half a houseful of windows 18 years ago & had nothing but trouble. Three years after that purchase, one of their door-to-door solicitors came to the our door wanting the rest of our business. He got an earful. The President contacted us, came out and said if we'd give him the other half of our business, he'd fix the first batch of windows. We foolishly believed they would make it right. For over 15 years, the windows have leaked, made the house hot in the summer & cold in the winter to the extent we had frost on the INSIDE. When I called to complain citing their "lifetime warranty," I was told "We don't honor that anymore." How can you change your mind AFTER you've given someone a contract?!! Needless to say, after suffering through years of these admittedly good looking but non-functional windows, this was the year my patience ran out. ALL my windows were just replaced by another company, and so far they not only look good, they're insulating the way a window should. Do yourself a favor: Interview a number of companies, get referrals from friends if possible, and do your homework with regard to insulation, layers of glass, E-factor, etc. You'll be glad you did ~ by the looks of many current reviews, Majic hasn't gotten any better. read more

Owner reached out, once i messaged him nothing got resolved. All i want are the windows we ordered, signed for, and waited for.

I was clear during the initial phone conversation that we wanted only 2 windows. I repeated that when Majic called to confirm the visit. This self-described "manager" arrived and immediately stated "We don't generally come for only 2 windows." She measured the windows, stood at her computer and within 30 seconds, vomited out a price that was good for "right now" only. Then, like a robot, delivered the mandatory 3 sentence "why our windows are the best" summary and done! We never saw a window sample (irl or by computer). We never saw an estimate, even though I asked to see it and also have it emailed to us. Nope. We were to surrender $3600 immediately if we wanted the windows and if not today, the price soared to $5500. Window unseen, contract unseen. She was willing to wait 20 minutes in her car while we discussed this. I thought of saying yes to that and then getting in our car and driving off. 2 read more

Absolutely terrible. Overpriced did not finish the all of the work and then nothing but a hassle to try and get somebody to come look at it. After they blackmail my wife to take down her negative review they finally sent someone out who did a little bit of work but left it unfinished leaving me to go buy supplies to work on some more of their mistakes. read more

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Bill who installed my shower stall was great! Unfortunately he had to return due water leakage three time. Not because he did anything wrong. Just problems with a missing part. Once the correct part was installed I have had no issues. Customer service was always polite concerning my issue with the shower. But, I usually had to call them to find out what was going on with the missing part. read more

We recently went to the Home Show because we are in the market for replacement windows. We spoke with the Majic Window representative about their windows and signed up for a free estimate. Mike, Majic Windows' 33 year veteran, Million $ Ring Club wearing, self described CSO (Chief Sales Officer) arrived the next day and proceeded into his 90 minute "no pressure" estimate. As he began to wrap up he wrote up an estimate good for 1 year. If we chose to do the windows 1 year from now they would be $50,000 however if we chose to do them within 60 hays they would be $40,000. When we said we were not willing to spend that much on windows the pressure started to build. "What would it take for you to do them today?" was asked multiple times. Then the numbers started to drop. Down to the low $20s, then to $20,000 and ultimately to $17,500. We said we were not ready to sign on the spot because we had some things to discuss but please leave us the written estimate and we would get back to him. He refused to leave anything in writing. That afternoon we discussed the finances and how the change in the window design would impact the look of our home and decided to go ahead with it and reached back out to Mike within 3 hours of seeing him. We received some generic emails that evening with no pricing or contracts. Mike called around noon the next day and proceeded to tell me the windows would now cost $28,000. When I asked why a 60% bump in price he said the tariffs bumped up the price. (the on again off again tariffs were announced the evening of our initial meeting) I said the tariffs are 25% what about the other 35%? He said that was now sales commission and profit and then started berating me saying over and over again "you cost your family thousands Bob, you should have signed yesterday". So much for no pressure. There is an old saying, "trust is earned in drips but lost in buckets". That is something that is probably not discussed at Majic Windows. I would advise steering clear of this company. read more

The order that I paid for and discussed with the salesman where completely different than the order I received. I received more wood than glass windows. The windows size is TEMU size. Installers were good but for the amount of money that was paid to receive 90% wood frames and 10% glass is insane. read more

Absolutely terrible company to deal with. Snake oil sales people. The wife signed a contract for 24,000 to do our roof. Waited past the three days and could not cancel contract. 2100 square foot home. Labor 16,785 material 7200 Boy did we get taken for. Do not use this company. I repeat do not use this company. And Mort Crim, shame on you for advertising for them. Complete utter rip off read more

I'm Very Happy with my two Picture Windows and the Front Entry Door!! Excellent Quality and a Beautiful Appearance! They have a very friendly staff and they are very easy to work with! I Highly Recommend Majic Window!! Enjoy read more

I was sold windows,siding and gutters through magic window 5 years ago. For 2 years I have been calling leaving messages about warping,slipping and buckling of the siding with no response. Finally able to get in touch with them I sent pictures per request. 2 months after sending pics I'm told a guy would be out to inspect the issues. Tech arrived and upon further inspection determined that certain pieces were warped and could be replaced. I then receive a call from magic telling me I had to pay over $100 for a service call (that was not mentioned before the job) and also for the material needed because "they" dont want to eat the cost of a sht job. To push it further they said I had to pay a transport fee however this was sold to me with a warranty against buckling and warping. I was told my warranty doesn't cover the siding that's on my house because "They" changed the brand of siding they use​ and that if I wanted to save money I could go pick up the job materials myself 200 miles away. Another option was go through all side siding myself because magic doesn't hold a warranty it's thru manufacture claims.I am done dealing with this company and getting the run around and refuse that any more cash coming from my pocket to theirs. After a $50k job they dont give a sht what the issue is with product they installed so buyer beware of this company until they either get a new staff or get their sht together in my opinion.: I was in the masonry construction biz for 30 years and NEVER told a customer well to save money you could go pick up the block yourself on the other side of the state. Super unprofessional and I would not recommend this company to anyone after the headache this has been. Then I told, well you said it gets worse when sun hits it. Sun hits every house​ in the USA are they buckling? No. In the end I parted ways with any expectations of this company holding up their end of the deal and clawing for more cash for a job they should've fixed under warranty without ANY more cash from a paying customer. I'm sure if you go through the reviews on here and Google you will see this isn't the only bad review. There are 2 capable people in this company in my opinion and that's Brian and the service tech that was sent to my home. So, are you going to roll the dice when it comes to your home? read more

Will never use Majic Window company again. Installation/follow up service is terrible as is the quality of our new windows. These windows require two hands to open/close, this has been an outright terrible experience/investment, not worth the money. I have requested for a supervisor to at least come by our home and try to open our windows and inspect the quality of their installation......there has been no reply since our first "Yelp" review this past April. They just don't seem to care Save yourself some time and call "Help me Hank" to help resolve your Majic Window issues. read more

Majic Window - Window did not fit properly up against the interior wall. - Windows Installation Near Me - Wixom, Michigan

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We hired Majic to replace all the windows in our home. We originally dealt with Tayler the Operations Manager at Majic. He assured us their quality and work would surpass any other company out there. Install happened and had several mishaps. The crew was unprofessionally, sloppy and not worth the price paid. A window was measured wrong and had to be reordered. After the initial sale Tayler is non-responsive. Several windows came broken, damaged and missing parts. The last "repair" was attempted in Nov 2021 and the replacement window was measured wrong. We were told it would be redone and installed in 4-6 weeks. In Feb 2022 I was told it would be 3-4 more weeks by Brian their General Manager. I contacted them again in March 2022 and Brian stated they didn't forget about us. To this day I have an unfinished window that leaks air and elements and several unfinished repairs that are needed. I have had windows done by two other competitors and only wish I had gone with them on this and not trusted Tayler. This has been a total joke and nightmare. Majic is awful to work with. Once they have your money they don't care. I will be escalating this as far as I can to try to get a job completed. Please be cautious when dealing with them. Photos show how the windows were left since 2021 while waiting on "repairs". Will gladly update this review if they will ever stand behind their work and complete a job. read more

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Majic Window sent out their rep Mr. Brian to make a repair request on one of my windows that I had bought over 13 years ago, and he fixed the repair. And he also inspected all my windows and ordered parts for them. I did not now that the other windows needed repair work on them, but through Mr. Brian professional inspection he saw several windows that needed repair. Kudos! To Mr. Brian professional due diligence. read more

Steven was very rude. My dog is in the hospital with pneumonia and he could've cared less. His concern was only about the windows. I get thats his job but when I'm dealing with something serious, have a little compassion. He said he was the manager and could care less of if I made a complain. if I had no wind in my house I wouldn't use this compan!' read more

Almost all of the seals in my sons home are broken on manic windows. My son works full-time and I have left several messages with magic windows customer service and I've not had one return call. This has been going on for over a year and a half. It's too bad because their windows are actually nicely made except for the problem with the seals I am in the process of putting new windows in my home and was going to have them give me an estimate when they came to fix my sons window. After their poor customer service I'll move onto another contractor. read more

Majic Window - Windows Installation Near Me - Wixom, Michigan

This company has been difficult to deal with since day one! Installation of windows went horribly and I had to have someone out on 4 different occasions to have an issue fixed with my specialty window installation. This year I had an issue with a screen that wasn't properly installed during the installation last year this was back in May and I'm still waiting a the replacement! I've called on multiple occasions and no one is returning my call! I'd never recommend this company! I had a much better experience 15 years ago with Wallside and I could kick myself foe not using them again! read more

I had magic windows in my old house and wanted them in my new home. The windows are quilty made and noticed a diffence in noise right away. I had an issue with service. I had a issue with the sliding locks on top of my windows braking. Called service department meny times no response. So when I decided to get them in my new house I voiced my concern. At that point I got my windows in my old home fixed,my daughter lives there now. Everything was good with the new installation. I wanted to clean the windows and screens and had a problem get the screens out and back in. The little tabs on screens broke and was unable to get the screens to completely go back in. I call service and left a message everyday for a week. No call back. I emailed the VP, he said to call him the next day in the afternoon. I called and left a message. Many emails later, and I still haven't had a call back. This seems to be an issue for Majic . Not returning calls for service is not how you want to be treated after buying a product. Its going on 3 weeks and still no call. read more

Zero stars. I agreed to an estimate where they were supposed to come around 10 the next day. Didn't show up until 11 and the man was super creepy and wide-eyed staring at me. Very persistently asking when he could reschedule. Sorry but I don't have all day to wait for you to show up. I told him I wasn't sure when I could set something up, he gave me his card and said to let him know. Since then, they will not stop calling me. At least once an hour. THIS IS HARASSMENT. Do not use this company!! read more

We scheduled a "free" estimate based on a door to door cold call. The sales pitch was a 45 - 60 minute estimate you could throw in the drawer and call up to a year later. The salesperson who came out, spent more time talking about how amazing he is, what an idiot the owner is, and how bad Anderson is instead of showing us ANYTHING about the windows - no styles, no choices other than color, NOTHING. Despite our being very honest right from the start that we would not be signing any purchase order that day as we are just embarking on a major renovation, 2.5 hours after his arrival and multiple high pressure sales techniques, he was "invited", for the third and final time, to leave, which precipitated slamming his paraphernalia and stomping out of the house. He was demeaning, condescending and rude the whole time. A second "management level" person asked us to take down the bad review and give them a second chance - which we did, he was a no call no show until 3 hours after appt time despite knowing two people took time off work to meet with him. read more

They promise you a certain amount of work at the time of sale but fail to follow up. They even have very poor quality of worksmanship. Missing caulking around trim, grease on windows left after installation, failure to replace rotted wood, VERY irresponsive team. We had to call multiple times just to schedule installation (at like 4 times) and then the day of installation they changed the date twice. I would not recommend this business. Keep in mind that many of their reviews are positive because they give a $50 credit for writing a 5 star review read more

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