HORRIBLE experience (must read): I rarely leave reviews, but this experience was so disappointing…read morethat I feel compelled to warn other moms who, like me, don't have time (or emotional energy) to waste.
I came into this salon with a beautiful balayage that had taken me months to perfect -- time, sun, and patience had created a look I truly loved. When I first met Carlos, the owner, he even acknowledged how beautiful my hair was. My appointment was simple: a root touch-up and a trim. That's it.
Instead, I left with hair two tones darker, no balayage, and no highlights at all. Carlos only cut my bangs (not the trim I had asked for), and my once natural, sun-kissed color was completely covered up. After washing, I immediately mentioned to him that my hair looked much darker, but he brushed it off saying, "It's just because it's wet." When it dried, it looked even darker -- I said something again, and he dismissed me by saying it would "lighten up over time, maybe."
The most frustrating part? He justified his decision by saying my hair looked "brassy" -- but there are so many professional techniques to correct brassiness without eliminating balayage or going so dark. Instead of honoring my request, he made a choice for me -- one that erased months of effort and left me heartbroken.
For me, this was more than just a color mistake, and waste of time and money. It was a breach of trust. When you sit in a stylist's chair, you expect to be heard and respected, not ignored or overridden. Especially as busy moms, we rely on professionals to do what we ask -- not what they decide for us.
Now I'm left with dark hair I never wanted, no balayage, and the added burden of finding another salon to fix it, at the expense of damaging my hair. What should have been a simple maintenance appointment turned into a heartbreaking waste of time, money, and trust.
I hope my experience helps others think twice before trusting this salon with something as personal and important as their hair.
