Great love to the unhinged kitties and dogs. They do everything to make money to support these…read moreanimals. A great yard sale is coming up. Drop things off or volunteer!

The Place does have great resources, like for being a volunteer for the shelter making sure the…read morecats are doing well, they have 4 rooms you can go to except room 5 witch is for farel cats, and the real workers go their so you'll be fine as long as you where you are the first time, and they also have a coffee machine, so you can make coffee or hot chocolate, to help your self from staying awake, even after 6PM when the shelter is closed.

The shelter is super clean and accommodating. We adopted a dog who did not have a background. Came…read morefrom Georgia. Great dog, however we are not able to train her. (Hence the 4 star) The staff was great, and tried to fit this dog into our home! Unfortunately the current dog will not work in our home, but the shelter did everything possible to match us

The staff is so helpful! very clean The pets seem so happy …read more Very knowledgeable and willing to answer all of the questions.I have friends who have adopted and they have love them like children.

Visited today to look at getting a kitten. The business looks like it moved and was changed over…read morefrom Coastal Humane Society to Midcoast Humane and doesn't reflect the sketchy practices from 3-5 years ago as these reviews are saying. Fantastic new facility, cats are very well taken care of and spaces are all clean. I didn't feel pressured at all to adopt same day. All of the staff were super friendly, we plan on coming back frequently to help socialize the cats. Would definitely recommend this place!

Horrible experience I asked for financial assistance what they could do if my male cat was blocked…read moreup because the surgery was gonna be 3,000-4,000 if he was blocked up (adding in he hasn't been seen by a vet yet) I told her my age and information and immediately told me they wouldn't be able to help and he needs to be brought in to a shelter to be surrendered to the closest shelter since I can't pay for the surgery not knowing if he is blocked up or not, Tammy the financial support told me that "I'm selfish keeping him and I need to surrender him by four" mind you it was 230 while we were on the phone. This devastated me so I called multiple other family members and they told me to get him checked out at a different vet because again he hasn't been seen and we don't know what's wrong, she then proceeds to send me a voicemail " know you're upset. Um, this is Tammy from Coast, Maine. I am so sorry that this is happening to you. I'm so sorry that this is happening to your cat, but in the best interest of the cat, if he can't pee, he is in incredible pain. Um, and it's only going to get worse. So, um, what we would like you to do is surrender him to the Lewiston Animal Emergency Clinic tonight. Um, they can unblock him and then we will go and get him tomorrow for his ongoing care. There's also going to be special food that he's going to need to be on. He might need to be on medications. If he gets blocked again, there's, unfortunately right now, in your financial circumstances, you're just not going to be able to do what he needs, for him to live a happy life, and I, I think that sucks and I'm so sorry. Um but in his best interests, we would like you to surrender him to the Lewiston Animal Emergency Clinic tonight. Um, and if you can't get there, um, then surrender him to our, uh, Brunswick campus as soon as possible. Um, so preferably before 4 today, um, and one of our staff could take him to the animal emergency clinic because our our, our vet has left for the day, probably in the next half I hate to be the one to give you this news. I really do, but there's just, you know, there's just no other way around it. um. If you would be able later on, you know to do his ongoing care. Then possibly to see about getting him back, but there's just no guarantee on that because we, we don't know everything that's going on with him. Um until he's seen by a vet so. Please feel free to call me." this is discrimination by age and by race I wish I could've recorded the call because she was completely different telling me I'm not gonna get him back and I shouldn't have a cat if I can't take care of him may I add in I have money to take him into a vet just not 3,000-5,000 she made it seem like there was no other option and I had to bring them in. This isn't OK and I will be reporting her if anybody else has any problems with her. Please report her because I have gotten in contact with multiple other people who have had the same struggle, her telling people to get rid of their animals, even though they have enough money. I believe she is very discriminating against people of race and people of age. I know a lot of people struggle and call her and actually can't take care of their cats, but that wasn't this case. Turns out he needed a food change and he was stressed I paid for the hole thing I just told her I couldn't pay the 3000,5000 dollar surgery she was telling me he needed, I believe it's because I told her my age and race, I just don't think it's OK cause other people wouldn't know to Bring their cat into a different vet and would end up giving up their Animal just to find out that it wasn't that serious just saying this as a warning please watch out and get your cat checked before you tell them anything. This isn't fair to people. I don't know how many animals she's done this too and whose knows if Those Other animals were euthanized or not after being surrendered again, please be careful this wasn't OK leave out your race if you can

So I haven't even been in here yet and I don't have my own pet. But long story short, in fostering…read moremy former landlord's cat until the summer since I was the further tenant the cat took to best. Called their office today to express concerns about Fat Kitty's urine habits over the last week. I'm sure I sounded like an idiot but Sierra (I believe was her name) answered the call with such compassion and understanding. She made me feel like I did the right thing calling while also letting me know it didn't sound like an emergency. She pulled up the file quickly and was able to speak knowledgeably about a pet she may not know personally, such really speaks to the entire office's notation habits. She offered to have the doctor look over the notes and call me back with any action items. But as someone who is just watching someone else's beloved animal, I am TERRIFIED I'm doing something wrong as a non cat owner and Sierra not only made me feel so much better, she made me feel like the whole office knows this pet and cares about Fat Kitty's well being. I could not ask for a better customer interaction nor a more pleasant ending from what I was worried was a potentially hazardous experience. Thank you so much!

TERRIBLE customer service!!! STAY AWAY!!! DO NOT GO THERE!! I had a vet home visit for my elderly…read morealmost 14 year old golden retriever and was ready to pay them. i was told they will contact me later about that. My beloved Golden Retriever died 3 days later. I did not receive a bill until 2 months later stating I would be in collections if not paid within 30 days!!! When speaking with the VERY RUDE manager there, she was very very difficult to talk to and calling her her true name, B###H, I was told that calling her her name, I was responsible for the bill after stating they would work with me on it. PLEASE DO NOT TAKE YOUR DOG OR CAT THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The first bill I got was threatened will go to collections!! STAY FARRRR AWAYYYY!! If your pet dies, they don't care!!!

I have not adopted from BBTB but I have fostered a few dogs for Katie- including one right now!…read more What sets Katie apart from all of the other rescues I foster for is that she personally loves each and every dog that she saves, and she actually answers her messages right away! She respects and appreciates her fosters' time and stays in good communication. She runs this organization basically solo and it's very nice to have one point of contact and not have to email a bunch of different people that never get back to me. I really like that she involves me in the adoption process too. She trusts that I will learn the dog's personality while they are living with my family and can make recommendations about what would be the best home for them. She's not just adopting out dogs to the first application, but does a through job at making sure it's a good home! If you want to get into fostering dogs-something that is always needed- I highly recommend BBTB!

I emailed and messaged multiple times from August to December looking to rehome my dog and not one…read moretime did they respond to my communications. I did message them in the end of December stating that I had found assistance and was unhappy with being ignored for months. They immediately (ironic no?) Answered, slandering me for being so horrible for saying such things. All I said was it was unacceptable to ignore people without letting them know you did not have the resources or time etc to assist, and that I hoped by writing they would neglect to do the same to anyone else). Odd experience. Not a reliable rescue sounds like there is no waiting list or process for returning adoption requests. Don't waste your time

I got my dog Cooper from Kents Hill about 3 years ago. He has been an amazing dog and has been in…read moreperfect health his entire life. I had a great experience working with them and and couldn't recommend them enough. I've met two other dogs from this breeder as well (two of my coworkers also got their dogs here) and they are both great dogs as well and have had zero health issues. All 3 dogs are very smart, easy to train, and very friendly with wonderful dispositions and personalities.

There isn't enough room to say it all. I trusted her. Angelica was amazing in the beginning when…read moreyou are giving her money. She had a male and a female left, but she had someone interested in the female so she swayed my decision towards the male and told me that he would be best for us. When you hold her to task she refunded money because she misrepresented the dog she then turned into a crazy person. Oddly there was no waitlist. SHE illegally transferred ownership of him through the microchip before he was in her possession. The day of return she was very aggressive with the dog, pulling him kicking him with her rubber farmer's boots to keep him from jumping up on her, not enough to make him yelp, but it was enough to make us awkwardly uncomfortable. My husband was jumping out of his skin so much so he offered to take the dog. She wouldn't let us touch him. She treated the dog and us so badly, barking out her commands, making us feel terrible. It worked - she is very vindictive. She sent unprovoked videos and pictures of him once he was returned. The same evening, the following day. My heart. She pulled at our heart strings using 1 of our grandson's and the rest of the family. We did miss him, our family missed him - she offered him back to us on more than one occasion and when we felt heartbroken enough we took her up on her offers and tried to get him back thru communications- she put us through hell and actually stated that we wouldn't have the health guarantee on the puppy any longer, crazy right. She wouldn't let us go get him and bring him back. I have never seen someone act this way and actually take pleasure in a really lousy situation. One she caused. We have never been treated so disrespectful and have never come across someone so unprofessional. Angelica does not like to put things in writing. I had her commitment - we wanted a mini, we bought a mini, he was not a mini. She insisted my vet was wrong still saying he was going to be 23 lbs. The only reason why she refunded the "purchase price" of dog, it was determined very early on that he was not a mini and it was in writing . We took great care of him and lost $1200 in vet cost alone. That doesn't count all the personal items. My husband is 70 years old has two fractures in his back and I've had two back surgeries. She knew this. We lost our 5 pound Yorkie two days before Christmas. So 25 lbs give or take was okay with us. He was just about that at 4.5 months. Please don't buy any responses to this review. I know her husband responded to one review and said it was slander, but he never said as much as a sentence to us. I wish I could post all the chain of events. All the positive reviews is the same language I have heard from her as well. I am on social media look me up Linda Rios 25 years breeding, no excuses. Where are all the + reviews. If she was honest from the beginning we wouldn't be where we are today. We ate crow and still gave her the chance to do the right thing. She would've made her money and we would've got the dog back. No, we were not going to override the health guarantee. But we still lost a lot of $. He had a great home. He had a good temperament, he was crazy but we stocked that up too being a puppy. Felt that would've gotten better with continued training we don't know anything anymore. It became a sick game to her! We desperately wanted to hit rewind. Regret our decision! Had we known then what we know now, we would have been prepared.

We purchased a beautiful male Ragamuffin (Ragdoll-Himalayan) kitten in 11/2020. He is from a…read morebreeder in northern Maine that occasionally has kittens, not a kitten-mill. Our kitten has been healthy, gorgeous and charming! I am an experienced pet owner and have had numerous cats and dogs over the decades, from breeders and some from rescues. I will definitely be a repeat customer here. My kitten is absolutely delightful!!

This store should not be in business in its current state. This is NOT SAFE for these animals. The…read moreplace reeks of urine and feces. The puppies' small kennels are covered in their urine and feces. The puppies are dirty. They were scream crying. They have no blankets or toys. The cats also have limited space and there are large litter box's shoved into the kennels, clearly not cleaned out. There was no employee tending to them. The only employee we saw was on his phone in the front. This is so unacceptable.

Over the last 20 years I've adopted 2 wonderful cats from…read morePALS who were on display at the nearby Petco on Whitten Road in Augusta. Sadly they have both passed, but I will be back soon looking for an older cat companion.

Long story. The assigned volunteer showed me 2 cats one day. I chose the cat only to find out it…read morehad a health problem. I tried to see the medical records. I was denied. I decided not to get that particular cat. I wanted to see 3 other cats that were in foster care. She was irritated and decided to give me to another volunteer. I was denied seeing any cat in foster care since the other volunteer spent so much time showing me tons(2) of cats, I had to pick one from the shelter and not a foster. I was treated like a nuisance, told I asked for too much. I went elsewhere.