Extremely quick, efficient & thorough communication. My…read morelaptop got a virus, I called, a real person (Carol) answered. I took it in, Sean diagnosed the issue and communicated that to me immediately, and had it back in my hands later the same day.

From the owner: Since 1994, MegaByte Computer Services & Cyber Cafe has provided Southern Oregon with top quality…read morecomputer hardware, repair services, and expert network integration. Our certified technicians give you peace of mind in knowing that when a problem occurs, we will respond quickly and efficiently. Contact us today for more information!

There are few things more humbling than trying to troubleshoot a Roku TV over FaceTime with your…read moredad... from another state... who just switched from lifelong cable to streaming. Absolute nightmare. After some searching (and a recommendation from Beacon Broadband), I found The Working Mouse and connected with Dave. He was patient, knowledgeable, and easy to schedule with. He quickly troubleshot the issue, which, naturally, traced back to my own setup months earlier, and got everything working again. Honest, transparent pricing with no surprises. If you've ever attempted long-distance tech support with a parent, you already know... just hire Dave. Highly recommend.

So happy I called Danette because now my four year old Toshiba computer is working great. Previous…read moreto calling Danette, my computer was slow and I mean slow. Danette came to my home and quickly began working to clean my computer, works great now. Give her a call as I bet she can help you too. Thank you so much Rose Rose Anderson Sews Bridal

Kyle is arrogant and condescending. He comes across as self-important and unobliging. He can't seem…read moreto be bothered with the questions and concerns of his clients. He does not follow through with problems related to his server and the website updates he's being paid to manage and host.

Kyle may be a knowledgeable technician but I can't say I was happy with the service I received…read more He had my laptop for way too long. After he discovered it needed a new drive, (three days after I gave it to him), he then kept it and my backup drive for almost two weeks. I ended up purchasing a new laptop online instead of repairing the older one. He did save most of the data on the old drive for me, and I appreciated that. He also charged me almost nothing for his services, but I still wasn't happy with the whole process. Communicating with him is a logistical nightmare. Everything goes through his convoluted communication system that is far more complicated than it needs to be, especially for a single, simple, old customer like me. Let me call you, or text you, and get a real person answer quickly. Don't make me go through a website, or use some online service for a simple question. Also, he does not have a store front or location you can visit, which is not a problem, but arranging to meet with him somewhere always seemed to be on his terms, and that's not convenient for the customer (not this customer anyway).

Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.

Excellent wi fi and never had issues with service or lost connection. Would recommendread more

I spilled coffee on my laptop. Luckily it was on a laptop stand and at an angle, so the coffee…read moredrained to the bottom of the computer, but things were not looking hopeful when I couldn't get the computer to turn on the next day. Don made no promises, but said he would give it a try. I'm very lucky that the only thing that was fried was the board controlling the touchpad. He cleaned up the rest of the contacts and said things might not last, but for now, my computer works great. He was fast, professional, and knows his stuff....and his prices are very reasonable. I won't hesitate to go back if I need help again, but hopefully not for such a careless mistake!

Fast, friendly, expert service at reasonable prices.read more

When our Samsung plasma TV went on the fritz, I was somewhat at a loss as to what to do. Even…read morethough it is eight years old, it's still a great TV and I saw no need to replace it. I don't have an issue with taking on projects like this, but with everything else going on, I decided to look for someone to repair it for me. I didn't know that anyone actually repaired modern flat-screens, so I was pleasantly surprised to find Get The Picture. I made contact with Tony on a Wednesday, and set up an appointment for the following Saturday. Tony arrived promptly at the scheduled time. He was very knowledgeable and and friendly, and took time to explain the TV's technology to me. He was very careful and conscientious while disassembling the TV, and was methodical about troubleshooting the problem. He identified the malfunctioning part and said he would get price and availability the following Monday. On Tuesday he called with a price for the repair (which was very fair) and I approved the estimate. A week later, he contacted me to see if he could install the new part that afternoon. He arrived ahead of schedule, and within 20 minutes had the TV functioning like new. I'm very happy that the old Samsung is working again, thanks to Tony. Tony provides a service that is probably pretty hard to find in this area. Highly recommend.

Tony was great! He was able to come out to our house and look at the TV the day after I called him…read more He was fair and upfront in his price quoting. He had to order the part and was out to replace the part in a week as estimated. It was a relief to have a knowledgeable, and professional person work on our 48" Samsung. I'd call him in again.

Amanda always knows how to find the problem on a computer and fix it…read more If you live it Crescent City, it is worth the drive for the no hassle customer service.

I came to Brookings for a vacation from Medford and lamely left my laptop power cord!! I called…read moreAmanda to see if they had a power cord I could buy. No, but she offered to charge my laptop up while in was in town! I dropped it off, went and did some shopping and returned a couple hours later to find my laptop not only charged, but updated too! Thanks Amanda, you're a lifesaver!

We had a fantastic experience working with Kurt. All through the initial stages of logo designs (we…read morewent through a few) and the overall feel and layout of the site, he was very patient and gave us many options, all the while steering us in the right direction so we were able to make up our minds on the design faster. The entire process was smooth, as he allowed us to see style and design options and he explained some technical aspects to us so we could understand what was going on and what was needed to be done. Even now that the site is done, he still is making small adjustments and improvements. Overall, we couldn't be happier with the outcome. Our clients and colleagues are all impressed. We couldn't recommend his services more.

Kirt did a great job on my website and offered fantastic customer service! Highly recommended!read more