Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

I needed new brakes (both front and back) and was told by my tire guy that something was cracked…read moreand would need to be replaced (don't know much about cars but my son confirmed) Being from the West Coast I had no idea where to go but after reading reviews and calling several chain stores which gave me ridiculously high quotes I went with Pleasant Street Auto. Great people, great service and really reasonable prices. They even offered to drive me back home if I needed it. They do share a spot with a car rental place so trust that you are in the right place when you go in. Hopefully my car won't need service again for a while but when it does I'll be going back here.

This was my third time at this location. Great people, and excellent service! Jeffrey and his team…read morewere exemplary!

It is now September 6. It took some time to get the OEM replacement part. The mechanic cannot get…read morethe broken cap off due to the severity of the damage, and is concerned that any attempts that he makes will crack the entire unit. The auto shop that I am using is fantastic and trustworthy, they are estimating that if the entire unit is cracked due to the severity of the hammer and screwdriver banging on it, that it may be a job upwards of $1,000. Valvolene has continued to be extremely difficult and although I was told by an area manager weeks ago, to send the invoice upon completion of work, they latest call from another area manager, Ashley said that everything needs to be approved by Valvolene first. Valvolene, Boston Road, Wilbraham, admittedly broke my Wrangler part. I am not trying to be made better, but "the same" as I was when I took my vehicle in to get a simple oil change.

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

Not only was the service wonderful here, but what I needed was in stock and they were finished…read moreservicing my vehicle within 20 minutes on a Saturday!! Can't get no better than this!!

Took my car in too have new tires I purchased defender2. I didn't have a scheduled appointment…read more They took my car in within 30-45minutes. I also had an alignment done. Great service. Thank you Gregory front desk service and Eddie technician for the prompt service. Always had a great experience here. Sincerely Roy Roldan from Springfield. Ma

Awesome place, personable staff and quick service! Highly recommend and will definitely be my new…read more"go-to"!

Honest and local car shop. Get my inspection stickers here yearly. Won't overcharge for anything…read morenot needed.

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

Do NOT come to Baldwin Auto. Ken is uncommunicative and straight up lies to his customers. Came in…read morefor motorcycle tire service and my bike was out for 16 days without him lying a finger on it - all the meanwhile spewing lies to me and telling me bike would be ready. Had to trailer my once rideable bike out of his shop. Be warned - this guy is not who you want fixing your vehicles.

Was tired of my old auto place not giving me a bill for service, I know it's a good problem to…read morehave, and needed to get my car serviced for passing the CT admissions test. A good friend of the family recommended here and I always knew of the place and drove past it a zillion times but never had thought they would service any of my vehicles. As for my experience I guess I am just indifferent. I knew going in it was not going to be a fix in first try and out type of deal. Car has had some issues in the past with the check engine light and all that jazz. First trip was a cool $300 and change for replacing a part and labor. Light came back on within 40 miles and brought it back for another 9.5 hour service. All was well and was told it was driven every where except the highway, needless to say took it on the highway and yup, light came back on. It went back in and we replaced the first part, at no cost, that was aftermarket to a new part and next thing I know my car passed emissions test. Haven't fully took it all in yet, we'll see if the light pops back on or not.

This place saved the day for me BIG TIME! After weeks of frustration at a dealership i decided to…read moregive Spartan a try. I was literally at the point of dumping my 2021 Ram 1500. Within 3 hours the mechanic called me and correctly diagnosed the problem. The ASE certification means something and their ability to investigate and diagnose saved me from losing a lot of money on an expensive truck. From the owners to the mechanics, this place is the best and i will never take my families vehicles anyplace else. Thank you! -D. Morrison

I had my van service for @ oil change on Boston Rd in Springfield today…read moreAnd was very impressed by the staff who delivered exceptional and professional service. After I checked the service check list I notice that it involved over and above a complete list of things that I didn't expect them to do. I am very pleased and will continue to have my vehicle serviced @ this location. I really rate them @ as a 10. Thank u E. Broadway.

Very kind staff and efficient services! Came for an oil change, answered any questions I had…read moreregarding vehicle maintenance.

Dependable and trustworthy local mechanic who comes to you! I've had multiple issues where I…read morecouldn't drive my car and he's saved the day!

Mike is a very honest mechanic. Hardworking and I'm keeping him as my mechanic now. Mike caught the…read moreright problem with wheel bearings. I could have easily gone off the road had I let my old mechanic work on my car. He explains what hes doing. My car had a rusted bolt and it looked like someone glued it on. He never gave up. Worked until he could loosen it. If your looking for a new mechanic, honest, hardworking Mikes Mechanics Roadside Service is the go to Guy. He is a mobile mechanic. I know once you have had him, you will continue to go to him. Thanks Mike for all you did. Mary Healey

I have had some work done to my car here and haven't been happy with it. Oil Drain bolt was…read morestripped from an oil change. Im trying to do some work to my car on my own because it's expensive and I can't even get a ratchet on it. The bolt is pretty much completely rounded. Oil changes are simple, I've done them before and I'm not going to be going back to this place. If anyone can recommend a good garage please let me know.

when i had my old toyota i used to go to Chris all the time ,He worked around my work schedule…read more,very honest and professional,never had a complaint,the only reason i go to the dealership is i got the toyota care on my new car I will always use East Street auto if i need to Chris and his staff are friendly and does the job right and the stand by their work John L/Springfield mass