Our car's alternator died on a Saturday afternoon as we were driving home to Orange County, NY from…read moreBoston. Stuck on I-90, we used our roadside assistance service to call for help, and they dispatched Hampshire Towing. Dispatcher Kayla did a great job keeping us informed about the arrival of Alex, the tow operator. Based on our situation, he did the best he could to help us out. Due to the distance from our home to their shop, we decided to transport the car to Pleasant Street Auto for repair. On Monday I spoke with Steven to discuss the situation, and he was very thorough and analytical as he listened to my story leading up to the car breakdown. The shop was able to repair the car Monday afternoon and I picked it up Tuesday morning. Considering we were in a bind and at their mercy, I feel that we were treated very fairly and not taken advantage of. Walking into the office to pay the bill, I could tell that they take an interest in the concerns of their customers - even offering a box of Girl Scout cookies as a "thank you"! Having a car break down out-of-state is a difficult experience, and we're grateful to Hampshire Towing and Pleasant Street Auto for their assistance! I would highly recommend their services.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Ok..I gave them a really good review the other day (Saturday) when i got my oil changed...I was…read moredriving on the highway today...The heat shield in the front of my car fell down and was scraping on the highway...I had to have someone push it back up so I could drive it home...Im going there tomorrow to see if they will fix it...This ISN'T the first time they have done this...I gave them a great review because they were very professional and got me in in a timely manner...Hopefully they will rectify the situation...I will update after I visit there tomorrow...

This was my third time at this location. Great people, and excellent service! Jeffrey and his team…read morewere exemplary!

just moved to Wilbraham recently and needed to find an auto repair shop…read more a friend suggested Ken's so in the last two months I've brought my wife's and my car there for oil changes, brake work and tire sensor issues. each time they serviced the cars they got the car in at the time they scheduled, they kept me aware of how the repair was going and performed the repairs in a very professional manner for a fair price. the most recent visit was for what I thought was a faulty tire sensor, turned out to just need to be reset. they spent the time to schedule, analyze and fix the problem at no cost to me. the guys that work there are friendly, knowledgeable and helpful including the owner who is usually there working around the shop. the shop is well run with a vey spacious, clean and comfortable waiting area. anyone looking for an experienced, quality and reasonably priced repair shop I highly suggest you schedule your next repair with this shop, I'm confident you will not be disappointed. Very satisfied customer, K. LaFlamme

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

These guys are always fast, friendly, and affordable! We've bought tires from them twice, and…read morelater, when one of those tires got punctured, they fixed it for free! They have never let us down, we'll buy our tires here from now on!

We experience a tire puncture and the guys at Tire Warehouse on Holyoke in Ludlow provided fast and…read morefriendly service. Exceptional job! Thank you!!!

This place is the best. They're kind, commutative, efficient and affordable. We have used them for…read moreoil changes, inspection stickers to tire replacement and brake jobs.

To start my grandmother called around for a service on her car which she received no problem with…read moresome news that her rear brake pads had about 20% of their life left.Mind you nothing else was reported. She ends up going back after the brake pads were replaced and left with a 1300$ dollar bill!! How is it that a old lady that drives 100 miles a month now needs 4 new rotors new calipers and pads all now? She drove maybe 50 miles since she was told she had 20% LIFE LEFT ON HER PADS... Terrible Diag Never come to this place unless you enjoy getting ripped off.

Recently recognized the need for a professional, reliable, fully equipped mechanic with a legal &…read moreestablished shop/location with or without staff. I love my mechanic friends who are trying to make ends meet, but are without some of the aforementioned. All past services are greatly appreciated. To start, I did a Google Search for auto service establishments in my area. Baldwin happened to be closest (1/2 mile away) which is a great feature as going back and forth to drop off and pick up was always a past issue. The majority of the Google reviews were favorable, as so were the Yelp reviews. I sent a message to Baldwin via both of theses sights, and within minutes Anthony Baldwin responded. Next step was to visit without being in need. Just wanted to see the place and meet this mechanic. In doing so, I met the staff and also within minutes a regular customer arrived for an oil change. At this point I will express my satisfaction that transportation is available to your home or job. Since my "exploratory visit" ( less than 1 month) my 99 GMC Sonoma PU has been to Baldwin Auto for three jobs. All were completed in a very reasonable time frame, and at reasonable cost, each visit required transportation between my home and the shop. FYI, my truck is considered in good overall condition, but based on its age and the current weather conditions ran into need of TLC. Needless to say I am telling everyone I know about this great place. God Bless Baldwin Auto. Louis.

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

I've been taking my Subarus to Spartan in Wilbraham for 20+ years now. I cannot imagine better…read moreservice. This go round, I took in my 2010 pzev Outback with 190,000 miles on it. Cosmetically, this car looks fabulous, but I knew when I bought it a year ago for $3,500 (!) that I would have to put some $$ into it to keep it going until 300,000 miles. (That's always my goal with my Subarus). I want to give a HUGE shout out to Cory, the mechanic who made everything right for me. We came up with a pretty good list of items that needed attention during an oil change last week- so, this week Cory worked on it for 3 entire days, attending to the suspension, the radiator, the brakes, and the exhaust. I was most impressed with the list of "extras" that Cory was able to address at no charge, which immediately takes the "sting" out of the total $$ I invested in this fix-it. You are THE MAN Cory!! Whoohooooo!! I travel A LOT, and this summer will be adding 5,000 miles to the odometer. I feel confident that my Sube will not fail me after all the attention that Cory gave to it. Thanks you Spartan, and thank you Cory!!

Was tired of my old auto place not giving me a bill for service, I know it's a good problem to…read morehave, and needed to get my car serviced for passing the CT admissions test. A good friend of the family recommended here and I always knew of the place and drove past it a zillion times but never had thought they would service any of my vehicles. As for my experience I guess I am just indifferent. I knew going in it was not going to be a fix in first try and out type of deal. Car has had some issues in the past with the check engine light and all that jazz. First trip was a cool $300 and change for replacing a part and labor. Light came back on within 40 miles and brought it back for another 9.5 hour service. All was well and was told it was driven every where except the highway, needless to say took it on the highway and yup, light came back on. It went back in and we replaced the first part, at no cost, that was aftermarket to a new part and next thing I know my car passed emissions test. Haven't fully took it all in yet, we'll see if the light pops back on or not.

Pros - Excellent customer service, Fast, no waiting to get in…read more Cons - They try to up sell everything, No vacuum even though it's listed as include service on the website, Water to clean the windshield was dirty. Overall I would recommend this Jiffy Lube

I had my van service for @ oil change on Boston Rd in Springfield today…read moreAnd was very impressed by the staff who delivered exceptional and professional service. After I checked the service check list I notice that it involved over and above a complete list of things that I didn't expect them to do. I am very pleased and will continue to have my vehicle serviced @ this location. I really rate them @ as a 10. Thank u E. Broadway.

Dependable and trustworthy local mechanic who comes to you! I've had multiple issues where I…read morecouldn't drive my car and he's saved the day!

Mike is a very honest mechanic. Hardworking and I'm keeping him as my mechanic now. Mike caught the…read moreright problem with wheel bearings. I could have easily gone off the road had I let my old mechanic work on my car. He explains what hes doing. My car had a rusted bolt and it looked like someone glued it on. He never gave up. Worked until he could loosen it. If your looking for a new mechanic, honest, hardworking Mikes Mechanics Roadside Service is the go to Guy. He is a mobile mechanic. I know once you have had him, you will continue to go to him. Thanks Mike for all you did. Mary Healey

when i had my old toyota i used to go to Chris all the time ,He worked around my work schedule…read more,very honest and professional,never had a complaint,the only reason i go to the dealership is i got the toyota care on my new car I will always use East Street auto if i need to Chris and his staff are friendly and does the job right and the stand by their work John L/Springfield mass

I have had some work done to my car here and haven't been happy with it. Oil Drain bolt was…read morestripped from an oil change. Im trying to do some work to my car on my own because it's expensive and I can't even get a ratchet on it. The bolt is pretty much completely rounded. Oil changes are simple, I've done them before and I'm not going to be going back to this place. If anyone can recommend a good garage please let me know.