Food is always good!
In the past I've always given Main Freeze great recommendations to people I meet in the area, about their food! but no more!
some of the young millennial staff is rude!
BTW: 95% of their staff are between the ages of 17 - 20.
I've eaten here an average of 2-3 times a week.
After this experience I won't be Eating at Main Freeze again!
whenever I've said thank you to any of the people who work there! on occasion I get you're welcome!
on other occasions, they don't respond!
WOW This speaks volumes!
They clearly have an attitude problem with older people like me! I think they only want to help people in their early teens to mid 30s!
Case in point:
Blond girl with makeup
After waiting in line for the two people in Front of Me, who placed their orders!
No good deed goes unpunished!:
She told both the customers that the person standing behind you (me) had ordered the main freeze burger and I described to them the ingredients!
They both asked me later. if they'll bring their orders to them?
I replied "yes they'll bring your orders".
There were both sitting in the front on wooden bench on the exterior wall adjacent to the the front door, I told them you can get a table and they'll bring the orders to you.
They also asked where the men's room was, and I told them.
Another good deed goes unpunished!
For those of you that are very young and don't understand what this means (No good deed goes unpunished!) it means, when you do something nice for somebody they don't even have the courtesy to say thank you! But they punish you!
As you'll read below I was punished!
No matter how nice and polite you are to some of the young people that work at Main freeze! they do not want to serve you! They seem to be anti-older people over the age of 40!
Like the majority of the millennials in the United States!
It's the pervasive attitude; of you owe me and I deserve to get everything I want! I don't have to be polite! I don't have to work hard to get it!
3 older ladies came up to get their ice cream, after they were served their Ice Cream! I stated to the young girl. I'd like to place my order, she stated "I have other customers to take care" of in a rude manor!
Then she told the new younger girl to take my order, (because she was angry at me)
When I was placing my order Double Cheeseburger $5.75, and a larger Root Beer $1.00 (2pm - 4pm) Large Drinks $1.00), she asked if I wanted a Cherry Coke and I said no I ordered a root beer. she gave me the total, thought she said it was $8.75, after she left to input the order into their cash register 25 Feet Away, I stated " I think you overcharged me". And yes I had to increase my volume level 5-10Db so she could hear me 25ft away!
I paid her for my order the total was $6.70 + 3% for using a credit/debit card.
A few minutes later I asked the same girl if she could have someone clean up one of dirty tables. (it had a hot dog under the the table on the carpeted floor and lots of bread crumbs! There was fry sauce and other liquids on top of the table! (I did not mention that there was the hot dog and crumbs on the floor!)
The same girl with an attitude who refused to take my order, came out looked at table and asked what's dirty?
The young manager brought my food, I told her I wanted to place a complaint about the girl who was rude to me! She stated I called my mom Shelly's the owner of Main Freeze" also owns Shelly's (1 -2 miles south)
She also stated "You're rude! Your yelling at the young Girl about your order and other girls have stated that I was rude in the past, I you want to continue eating there, you owe them an apology!"
She's obviously confused about my increased volume level ! (assertiveness) which is in no way shape or form yelling!!
The height of rude customer Service!
As she walked away, I stated everything here is one-sided!
And she ignored me!
Less than one minute later, I left the restaurant very upset without eating my burger and took it with me! As I write this it now cold!
I called Shelly's restaurant when I got home to speak with the owner. Was Informed Shelly won't be back in until Thursday and left a message for her to call me about my experience at Main Freeze. read more