I sent several packages back home to Florida, though they made it, 2 were damaged and completely unusable. I was sent through hoops by Ramone, the owner of the mail room, and told to speak to UPS. Then UPS sent me back to the shipper...and I bounced back and fourth with no responsibility claimed by Ramone or UPS. All in all, after 2 weeks of trying to get my 100 dollars that came with each package, my claim was denied by UPS based on insufficient packaging. Ramone prior to sending my items said that it was packaged fine. UPS upon receiving the claim said otherwise. I was redirected to Ramone to despute these claims and he denied the despute and said he refused to help any further. I then asked him if he just rips people off and he then replied, "YES". This is a dirty businessman. I highly recommend paying the extra money to ship through a company that isn't there to screw over the consumer. I am a poor person, work really hard for what I have, was yet again robbed by big business.I hope nothing more than for this person to out of business. The Mail Room in Kahului is ghetto and sleazy at best. read more