The staff is straight-up vile. Don't waste your time with their garbage services. On a military…read morebase, you'd expect some decency, but if you don't buy their absurdly overpriced boxes, they'll flat-out ignore you. 1 star is too much

Closes early even though most of the people on this base have jobs and pull strings to make it here…read morebefore it's supposed to close.

These people are amazing! We are basically luddites. They never fail to help with our struggles to…read moreget documents off our phones & onto paper. It's a family business. Both their sons are just as helpful as the parents, and everything is done with a smile and kind words. We don't take our copying, faxing, printing or mailing anywhere else.

I have used this Mailbox Too for years and the family and employees that run it are adorable,…read moreprofessional and courteous. Definitely recommend this business, Debbie Peavey Dodson Williams Automotive 417-869-1001

Customer service. I was just treated with disrespect. The blonde woman older woman in this store…read morehas a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked.

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I…read morelived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to.

in my opinion- very overrated and overpriced. You can send your stuff WAY cheaper by regular good…read moreold united states mail, or just go to the UPS hub at the end of V highway and do it yourself much much cheaper . in my opinion, total ripoff.

I had a beneficial Agent at the Rolla, Mo. Store. His name is Paris. He assisted my wife in sending…read morea package back to Amazon. We had done everything correctly except send the QR code. He assisted me over the phone in locating it. I emailed it to him, and all was done correctly. This saved us an entire day, getting the package sent back and eliminating the need for a 50-mile round trip back and forth. Highly Recommend this Store and its man....JAW

Carrie at the UPS Store in Lebanon Missouri went far and away above and beyond excellent customer…read moreservice. She helped with my husband recalled medication, from packaging, labeling, and directions to ship. Thank you Carrie. Mychelle

From the owner: The UPS Store #3289 in Lebanon offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Down The Sidewalk From Smitty's.

Just went to the UPS store on Nifong. I have been there a number of times now. Every time the…read moreperson(s) helping me were nothing but kind, helpful and professional. This is the only retail environment where I leave with a smile. Thank you, UPS guys.

We were clearing stuff out of our Mom's house and had a bunch of keepsakes that we needed to ship…read moreto a couple of different locations. Lots of odd sizes, some were fragile, and some were not. We stopped by this location on 2/24 and 2 very helpful ladies quickly and expertly sized up how many and what size boxes we would need. The experience was quick and these 2 were professionals through and through. 6 out of 5 stars!

Best shipping store ever! They take the time to get to know their customers and great them by name…read more They take care of you and help you with any issues you might have with shipping your items. So glad I started coming here to drop all my packages off. Great people, great business!

In August I was sending a very special and sentimental package and Michelle showed me how to save…read moremoney and made my package even better than I had it. I love Rapid ship and don't like to use anyone else. They make it easy and I always enjoy seeing their amazing staff!

I got some Butthead running the place he acted like he was doing me a favor to take my money and…read moresend a package. All I can say is if you can find someplace else to ship a package go there not this place.

Horrible service. Won't be back…read more I needed to ship some paperwork. I was handed an express envelope. I wanted to ship 2 or 3 day. When I told the person behind the counter, she slide a tyvek envelope over the express envelope and then CHARGED ME FOR IT! She didn't mention the charge, she didn't ask me if she could do it, she just did it. It's not my fault you chose the wrong envelope or didn't have non-express envelopes available. They also "need" your id in order to ship... which is weird because in the 30 something years Ive been using shipping services, this is a first. Now my info is being sold once again... seriously just a business selling everything they can, including your identity.

This is a horrible UPS Store. I've been there several times and it's always the same story. The…read morelady is in her car smoking and when she comes to the counter she acts like you are bothering her to be there. She has a serious bad attitude. I recently took an Amazon return there on a Monday. when it had not shown movement by the tracking, I called like that Thursday. The lady told me that they had seven days to "pool" the returns together and ship them in one box. So I called back the following Wednesday when the return still wasn't showing movement after nine days. Still the attitude and I was told to call back in 5 minutes she was "with a customer" UPS needs to pull this franchise, it's a disgrace to their Company.

Had a large quantity of computer equipment packaged and shipped from this location. It arrived at…read morethe recipient destroyed and the local store refuses to provide any contact information for next steps. Moreover, the local store contacted me to tell me, after I asked them to file a claim with UPS, that no one was at the recipient location to take the equipment. UPS sent an inspector to review the packaging and then apparently took it upon themselves to try to take the equipment without even bothering to contact me first. I have no idea what needs to be done for next steps and the local store is either unwilling or unable to help, neither of which is acceptable.