I've lodged complaints with their parent company twice and haven't heard back. Twice now my…read morepackages have been delivered to other addresses than mine and no response. The driver apparently can't see the address of my house, clearly on my mailbox and house, is different from all the other houses around me. And I believe he knew for sure the second time, his picture of the delivery was a patch of unidentifiable concrete. Not happy not getting to pick the delivery company used for items by Amazon among others. I just had another shipped using FEDEX. I'm filling out every possible post to the seller, Amazon and everyone else letting them know I don't appreciate the choice to allow this to continue.

They can not deliver to the correct address. I ordered meds for my dog and twice they delivered the…read morepackage to the wrong address!! Twice!! I have a house number on my house and on my mailbox. I even called the shipper, Chewy.com, and asked to have a different carrier. No luck. Chewy is great. FedEx no. You can not talk to a live person no matter what you do. I have opened two cases and have never heard a thing from them. I guess I will have to go to the store to talk to someone. This company is the worst. Either they can't use a GPS or can't read. I will not order anything else that uses FedEx.

If I could I would give this establishment 0 stars! I needed a document notarized for the DMV, a…read morebill of sale to change titles. The document was notarized with many mistakes, David told us just to see what happens. When we got to the DMV the title got kicked back and we headed straight back to mailbox it! Maybe 15min had passed, returned to the store and David was happy to help us! But only if we paid the $10 again! $20 to have a document notarized is pretty steep!! Especially after a trained individual like, David tells us to go ahead and try! Why? Do he could get more money off of us? Either way this business is unprofessional and not customer friendly!

Absolutely love this place. The staff is always professional friendly and knowledgeable. I have…read morebeen a customer for years.

in my opinion- very overrated and overpriced. You can send your stuff WAY cheaper by regular good…read moreold united states mail, or just go to the UPS hub at the end of V highway and do it yourself much much cheaper . in my opinion, total ripoff.

I had a beneficial Agent at the Rolla, Mo. Store. His name is Paris. He assisted my wife in sending…read morea package back to Amazon. We had done everything correctly except send the QR code. He assisted me over the phone in locating it. I emailed it to him, and all was done correctly. This saved us an entire day, getting the package sent back and eliminating the need for a 50-mile round trip back and forth. Highly Recommend this Store and its man....JAW

The staff is straight-up vile. Don't waste your time with their garbage services. On a military…read morebase, you'd expect some decency, but if you don't buy their absurdly overpriced boxes, they'll flat-out ignore you. 1 star is too much

Closes early even though most of the people on this base have jobs and pull strings to make it here…read morebefore it's supposed to close.

No real issues. Hours are pretty short though-- 10:30-2:30 M-F, closed weekends. Also delivery in…read morethe Saint Robert area outside the city limits seems spotty (like we get 2-3 days mail every 2-3 days). If you need service, the Fort Leonard Wood post office is open longer hours.

Its pathetic that I have to give 1 star because their service is completely horrible and dont even…read moredeserve 1 star. They constantly change drivers routes so I never seem to have the same driver. They constantly say that the address is incorrect when it is in fact the correct address. I sit and wait all day for packages only to be told that due to operational reasons the package could not be delivered and will be delivered the next day between the hours of 8am and 9pm. Like I have nothing better to do than sit around multiple days in a row waiting on this pathetic company to deliver packages. No way can you get someone on the phone that remotely sounds like english is their first language so I guarentee they farm this out to some foreign country. They phone representatives are impossible to understand and when you ask to speak to someone else they say they cant get the higher ups to answer. Simply mind boggling how this company still exists!!

They were supposed to be here at 11:30 it's now 12:30 and they're still not here shame on them…read moreplease do not order under their stuff because they will take forever and never give you a package so

Nice small post office with very friendly staff. I have used this post office for over ten years…read moreand am really happy with their customer service.

The absolute worst mail service I've ever had anywhere. Stuff's mailbox full of packages so it…read morewon't close, breaks flags and doors off of mailboxes and delivers mail when I have a hold mail in place. I am now making an official complaint with the postmaster general

Customer service. I was just treated with disrespect. The blonde woman older woman in this store…read morehas a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked.

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I…read morelived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to.

My mom came in around 1 PM because we heard there was a shipment of NeeDohs coming in that day…read more When she got there, the truck had just arrived, and they were going to restock them. My mom asked to wait inside the store while they restocked them, but the worker rejected the request and told her to check the website to pick them up when they restocked. From 1 to 4 PM, she checked the website every few minutes. The issue is that the worker never added them to the website...

I'm temporarily housebound and needed some important office equipment/supplies. After spending…read moretwo days online unsuccessfully trying to figure out my best options, I called my Rolla Staples. Brandt, the General Manager, answered all my questions, helped me choose my best options, took my order and had my purchase delivered, by Michael, within half an hour. Excellent service. Courteous, knowledgeable, friendly and professional staff. I just wish I had called sooner.

Packages keeps getting to Rolla and gets sent back to Springfield Office. Lazy employees. Where's…read moreDOGE when you need them?

We have been putting our mail in the box with the FLAG UP and our mail man has missed picking it up…read morefor 5 days Rolla post office needs DOGE to make over the bad servive we have here. Thanks MRs Martin