Sonny was awesome. Went above and beyond to find me a box that we could put my items in. Also,…read morewrapped some fragile candles. Service was amazing especially when I get a photo that everything arrived on time and in tact. Definitely valued the one on one customer service.

Great service and very friendly. Extremely reliable and trustworthy. We use them every time we ship.read more

Service was great. They have everything there, check their list of services. Fast and easy!read more

Very helpful to my business. I've been dropping off a decent amount of packages to Mail and More…read moredaily in the past year, & their service is nothing but fantastic. We have scheduled our carriers' drivers to come pick up the packages daily at our warehouse, but sometimes their trucks are either fully loaded, or doesn't come on time, so we took some of the light packages to Mail and More and have them to pick up by their routine drivers, they handle them well, & they never complaint about it. Awesome service!!!

I blew into Diamond Bar Mail N More today, Saturday, at 5 minutes before closing with two packages…read moreto have labels created and shipped. Calvin, the customer service representative, was so kind and patient me in getting the information he needed as the clock kept ticking. I was completely ignorant of the UPS shipping procedures but Calvin showed no signs of the exasperating circumstances. He completed all of the processes and thanked me for my business. What a great guy! I'll be back.

Terrible service, rude guy working can't handle more than one customer at a time. I wanted to drop…read moreoff a FedEx package since they advertise that they are an authorized FedEx ship center. Well, the guy basically didn't want my "business" because return shipping was already paid for and all I wanted was to drop it off. The damn nerve of him to give me attitude and say he was doing me a favor. I took my package back and went to the real FedEx location. I do not recommend anyone to come here or use their services.

I went to ship a return package, the associates were both very friendly and super helpful. The…read moreservice was quick and easy.

No wonder this UPS store have bad reviews! Come here first time blame I need to return to whole…read morefood for amaze order, but told the lady we changed to UPS to return! But she still say have to return to whole food, and I understand that it might be Amazon system errors! And I had change return location and today I'm trying to return, they told me "we can accept the box like this"...hello what the fxxk? If that's the issues please let me know last time when your worker know I'm gonna return here!! Thos store super fuck! Will report to UPS HQ!

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

Thank you jannit for the great service. You were litteraly a life saver. Also we are beyond happy…read morewith what we got. Love this place the ceiling and floor were cool too lol

Ridiculous, I want to drop off a box from Amazon probably 3 feet box and I got charged five dollars…read morefor strip of tape when I could easily buy a roll a tape for less than five dollars. This is a rip off how they do anything for money this is a scam, charging five dollars for a strip of tape.. Responding to the message. Please tell me which high quality labor was done but a strip of tape, I brought in the box and Just needed a strip of take that cost $5 and a roll Of clear tape top quality tape is less then $5 and that a roll. UPS is a rip off over charging customer.

Unfortunately this location is under new management. They let go of the prior employees and the…read morecustomer service has deteriorated. They've changed their processes, which make them inefficient. It's unfortunate because I really liked this location under the prior management, but I may need to start heading over to Chino Hills. Do not recommend.

Kelly She is what is…read morewrong with this store and possibly humanity. I had to Pay extra $7.99 for a parcel i had sent ti my mother in law to be held at this store for pickup. I was delivered to the store for pickup on December 18th My mother in law came on the same day. December 18th to pick it up. Kelly at first denied giving it to her because UPS covered my mother in laws name with their own label She also neglected to check the tracking to clearly see the delivery address that matched my mother in laws and also to check the delivery name that matched my mother in laws name. She then told my mother in law they where about to send it back to the original shipper even though i oaid for them to hold it till the 25th Kelly is an awful employee and person

Great service and organization while the line formed out the door. It's the busy season of shipping…read morepackages off to loved ones. Amazon return self serve kiosk in front. Email to send files to is at the front by the registers. Mail PO boxes available with different pricing for various sizes. Plenty of parking right in front.

Henry, the operator, was incredibly helpful! It was my first time doing a live scan, and he walked…read moreme through the process step by step, making everything easy to understand. They also offer a variety of other services, which is a plus. Overall, a great experience!

I had a great experience at Rowland Heights Photo and Mail. I needed both witnesses and notary…read moreservice for my legal documents, and they handled everything quickly and professionally. The staff was very helpful and patient throughout the process. They clearly explained what needed to be signed and made sure everything was done properly. Finding a place that can provide both witnesses and a notary in one location is very convenient, and it saved me a lot of time.

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

I came here to drop off an Amazon return using a QR code, and the experience was extremely…read moredisappointing. I was told I had to put my item in a separate box because they wouldn't accept it in the original product box -- even though Amazon shipped it to me that way. This was news to me since every other UPS Store has taken my returns without requiring an additional box. When I said I could purchase one, the employee told me to grab a plastic bag/envelope. At checkout, the charge was almost $5 for a plastic bag. When I asked if that price was correct, he just nodded. I also asked if he was the owner, and he said his family owns the store. This feels like a clear rip-off and completely unacceptable. I will also be contacting UPS corporate to report this issue. I highly recommend choosing another UPS Store to avoid unexpected charges and poor customer service

Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.