I've been using this service for the last several months and although the cleaners do a fairly decent job the way that they have handled my appointments have disappointed me time and time again. When you book online and I set up on a try weekly recurring appointment you are asked to pick a two hour window. The first time my two hour window was missed, I called in and they were apologetic and offered a discount or reschedule. The next time, it happened again. I was given a steeper discount for the inconvenience which, I appreciate, however I work from home and actively manage my schedule around my work appointments, so missing their scheduled booking impacts my ability to host meetings. The third time, I had to call again and they recognized this keeps happening to me and were apologetic and nice about giving another discount. By this point I'd started picking the very first time slot of the day so that the cleaners wouldn't be behind schedule. It is worth noting that they never proactively reach out, every time I had to call in to find out if and when the crew would be coming. However yesterday I picked 8-10am. By 9:35am, I called in and was told they'd be there by 10am and offered me $10 off. I advised her that this is a recurring issue and I would like a manager to call. By 10:30 I called back and was placed on hold for 17 minutes while they were checking the status. In that time, the crew finally showed up. I thought they did a decent job, and it's not their fault I continually dealt with this. I expected a call from management but received nothing and was charged full price. I've been patient and understanding but enough is enough, there are too many options in Phoenix to deal with that. Update- the morning I posted my review I received a voicemail from the owner Marcus who wanted to personally make it right. I appreciate the response, the commitment to providing a good experience and valuing my feedback. He listened to my calls with his staff, and really took what I had to say seriously and to heart. They sent a great cleaner out to me yesterday who did a fantastic job and arrived right on time, and comped the cleaning as well. They really went above and beyond to make it right and I'm happy to give them another chance and keep using them for my house cleaning needs. Thank you for your commitment to your customers. read more

I was looking for a cleaning service for some deep cleaning my boyfriend and I needed done and came across Maid Easy. It was super easy to book and the cleaners they sent out were great. I'd use their service next time I need it. read more

Mikayla and Michelle showed up on time and did a great job on our first cleaning. We added blinds and baseboards to the service and it was well worth it. I'm looking forward to our monthly maintenance cleaning to help us keep to keep our house looking good. Definitely recommended. read more

I surprised my aunt with a deep cleaning as she recently returned home from the hospital. I decided to go with Maid Easy because I was able to see the prices instantly and book online with ease. My aunt was extremely surprised and delighted. The cleaners were rock stars! They cleaned every inch of her 3 bedroom home. Their unbeatable attention to detail, positive attitude, and customer focus won us both over. I look forward to booking with Maid Easy again! read more

Maid Easy - My aunts clean kitchen. Thanks Maid Easy! - Home Cleaning Near Me - Phoenix, Arizona

Dawn did an excellent job. She arrived as scheduled, was thorough in her prestart discussion, got to work quickly, worked fast and finished up in a timely manner. After she was finished, she did my final walkthrough so that I understood and could verify that all was done as discussed. Excellent job indeed! read more

We just tried Maid Easy and will definitely use them on a regular basis. They were professional, courteous, very communicative and did a great job cleaning. They were so friendly and easy to give instructions to, I just can't say enough good about them. I highly recommend using them! read more

UPDATE: I am adding to my previous review because I want to be fair and share what the company has done to correct my earlier experience. Shella offered to send another team and I got a VM from the owner. I guess they send the best in cases like this coz Brandon left no stone unturned. He took his time in cleaning the place and offered for me to check if he needs to re-do anything. At this point I feel that he has already spent a lot of time so I am not going to scrutinize every detail. Thank you for sending your best and waiving the fee. **** I created a Yelp account just for this because I am beyond appalled for the unprofessionalism of the cleaners assigned to me this morning. My address is for a condo unit in the heart of N Scottsdale that obviously will not have parking close to the unit. I got the number of Julie to tell her that one of them can unload their equipments while the other park and she told me that she will call me back. Her tone already gave me an idea that she was not happy. Then I got a call from dispatch asking for my availability because the cleaners are inconvenienced by the parking situation. They should not be servicing condo buildings then if that is the case. Or at least get to know the area, surely I wouldn't be their first client living in a condo unit in Scottsdale? i took the day off for this and had to cancel a mammogram appointment because they didn't come in on time. I just got a text offering me free service but that doesn't change this awful experience. Shauna who has helped with all my questions before I booked with them is very helpful and accommodating. Sheila from dispatch who has the unfortunate job of telling me the cleaners bailed, to put it bluntly, is apologetic at least. read more

Tiffany and Danielle were fun to have at my place. Hard working, trustworthy, meticulous, funny and aim to please. I would absolutely recommend Maid Easy and request these two ladies again. Thank you, Danielle and Tiffany it was my pleasure to meet the two of you. read more

I don't usually leave reviews, but the lady who came and cleaned my apartment, Monse, did a fantastic job. My place has never been so clean- I keep finding things that I'm amazed she did/didn't overlook. She even arranged the magnets on my fridge to look nice lol. Everything looks perfect and I am so incredibly happy. read more

Five stars because they were able to arrange a weekend cleaning, the rates were reasonable, and there was flexibility in what was going to be cleaned. The cleaners were punctual, hard working, and addressed areas that needed attention. The staff and cleaners were friendly and professional. read more

As often happens with new employee, some work out great and others not so much. When I had a problem they were quick to respond. They sent out a replacement team immediately. The replacement team was phenomenal. I had the deep cleaning package.They did an excellent job and I am really happy with them. Without reservation I will recommend this company because they stand behind their work and keep their word. They are honest and have integrity. It's a good company to use. I would recommend them, even to my mother. read more

I have been using maid easy for a monthly cleaning for a few months now. All the cleaners we've had have done great work. I am very happy with the service. read more

The team from Maid Easy were very thorough in their deep cleaning (pre-home listing) of our home. I would definitely recommend Maid Easy for anyone's future cleaning needs. read more

We sold our house and needed a maid service, Maid Easy was very affordable, they came on time and did a great job. I would definitely hire them again. Thanks Maid Easy! read more

Holly did an AMAZING job cleaning my apartment today. I thought I cleaned it well, but what she did was unreal! I didn't even want to use the shower because it felt brand new and I didn't want to ruin her hard work. It felt so great coming home from work to a spotless apartment. Holly is the reason I now want to make this one time cleaning into a monthly cleaning. read more

I was in Phoenix visiting family last month and decided to purchase a cleaning for my mom who had not been feeling well. Kimberly was great, she was friendly and responsive. They quickly sent a team to clean my mom's home and did a wonderful job. My mom was really happy with how well the cleaners tackled the kitchen and the rest of the house. The price was fair and the convenience of doing everything online made it really easy for me. I've actually, decided to use them more regularly to help my mom. It's great that it's so simple and I can do it all from DC. read more

Called the day before we were moving out and they had a team at our house early the next morning. They did an awesome job and completed it in time for the walk thru, leaving the house clean and smelling good! They were life savers! Would use them again if we still lived in town. Highly recommended!!! read more

My experience with Maid Easy was fantastic! I was given a window of time which they would be arriving and they were on time. Both women were friendly and jumped right into their work. I also left my small dog at home when they came and felt comfortable doing so. When I returned I was so happy to see everything so clean and dust free! Thank you for doing a great job! read more

Anna and team did an AMAZING job. I got the deep cleaning since I hadn't had this place professionally cleaned before. So very worth it. Thanks Anna and Maid Easy!!! read more

They did a great job. I booked a last minute move in cleaning and they arrived early and stayed for several hours. Was very impressed with the quality of the cleaning for the price. We'll definitely be using them again! read more

I used Maid Easy for a pre-move out inspection clean and I could not be happier! They were responsive when setting up the appointment, transparent about pricing, and answered any questions I had. Tiffany provided my cleaning service and she was incredible! She was so kind, thorough, thoughtful, and was SO helpful! Thank you so much! read more

I needed my home thoroughly cleaned because I had relatives visiting and hired a well-vetted cleaning company but their guys failed to show at the time agreed. I was freaking out, and didn't have an alternative then I was recommended to try out Maid Easy. Trust me, I had my doubts but I didn't really have much choice and needed my home cleaned. Anywho, I have to say the service I received was AMAZING, they were very communicative and when I asked them to make sure to take care of certain items on my list, they listened and followed through, and that is true customer service! This company was punctual (I contacted them if they could fit me in, and I heard from them and got the cleaning service completed all within a 48-hour period!). They listened to my concerns, and answered all my questions. The price was fair for the service requested, and their staff was super professional. I don't normally give out five stars but I do give five stars to exceptional service, and Maid Easy gave me that! read more

I have been a customer for about a year. My first 2 cleanings were excellent, but my next 6 or so were below average. I remained to support their business model and tried to request the first team to clean my residence but found out that team was no longer employed by this company. I made a decision (hard line in the sand) that if my next scheduled cleaning was below par I would cancel my monthly schedules service. Well, lucky for me (and for maid easy) the unicorn showed up. Gabby T arrived on time, positive attitude, great customer service, and provided my residence with a superior cleaning. Thank you Gabby T for restoring my faith in this company. I hope your boss recognizes your effort and kudos to your professionalism. read more

We sold our home and wanted to have it sparkling clean for the new owners. We ordered their move out service. Our cleaners arrived promptly on time and cleaned everything thoroughly and efficiently!! We were running behind with our move out but they were extremely friendly and patient as we removed that last few items from our home. I would highly recommend Maid Easy for your cleaning needs! read more

Booked a Move-out deep cleaning for my house with Maid Easy. Got a quote right away, easy to setup the appointment, received reminders to give me a chance to reschedule. Celyn and Danielle arrived on time, got started right away. They did a great job cleaning the house and making it look fresh for the new owner. Good job with the windows as well. In the end, they did a walk through and made sure I was happy with the work before leaving. Thank you Celyn, Danielle and MaidEasy. read more

My first experience with my cleaner was not good as there were some misunderstandings. Maid Easy had them come out within a couple of days and straighten it out. This second experience with Dawneesha was fantastic. She did a great job!! I hope to have her back the next time! I really appreciate how Maid Easy follows up by phone and email. The company works hard to make sure that the customer is happy! read more

I just had my first service with this company and it was such a great experience that they deserve to be recognized. The signup and appointment setting process was the easiest I've ever used...nice job! The team showed up early...what? Yes they showed up early, the team lead was extremely polite and professional and the job done was exceptional. Needless to say, but I'll say it anyway, I will continue using MaidEasy for as long as I have a house that needs cleaned read more

I will never use any other company!!! Super easy to schedule and the ladies that came out to clean did a fantastic job. They even refilled my dogs water dish after cleaning around it. Everything is clean, shiny and tidy but without a harsh cleaning chemical smell. We will definitely schedule again. read more

Jasmine & Holly did such a wonderful job with our house today! We paid extra for a deep clean & our house is spotless! We will definitely be using Maid Easy again read more

Quick to respond. Had them do a move out clean. Place looks wonderful. Looks better than it did when we moved in. Staff was super friendly and personable. They were quick. I would recommend read more

Appointment was easy to make and the cleaners were on time. Had to reschedule for the next day and came right out the and completed the job. This was my first experience and overall I was satisfied with the service. read more

The 2 cleaners sent to my home were punctual and professional, good at bringing up certain things to my attention. They really make the process easy. I like that the leave a checklist of of items that were completed read more

Love coming home to a clean home where the crew pays attention to detail and ensures the house is thoroughly cleaned. I have three young kids who are no easy task to clean up after. Our cleaners always go the extra mile to organize their things. I love coming on home on Wednesdays to my fresh clean home, best day of the week! The cleaning crews do an awesome job and truly work hard to clean your home as if you are their only client. read more

Scheduled a last minute cleaning for before our guests arrive for the holidays. Katrina and Danielle arrived on time, they were very friendly, respectful, and did an absolute wonderful job cleaning our home! I was only booking as a one time originally but I'm definitely going to schedule for another cleaning for after the new year when our guest leave, and then routinely! Also, I love the online feature to be able to schedule, pay and tip . Overall wonderful experience! read more

The two people who showed up were great and did a very good job given the situation. My biggest surprise were some of the limitations that I didn't think were clearly called out up front. The first and biggest impact was that they are not allowed to get on any step stool for any task. This didn't allow them to clean any of the upper cabinets beyond swiping with a long handle brush. Forced me to go back and deep clean these myself. The second limitation was the use of only eco-friendly cleaning products. I'm fine with this for general cleaning and when those products are just as effective. However there were several areas I needed cleaned that required a stronger product so again I had to go back and do those myself. I have upped the rating to 4 stars based on the excellent customer service I received after posting this. I was contacted within a few hours by an excellent rep who wanted to completely understand my situation and took steps to rectify the situation. It is rare in my experience for a company that truly cares about there customers to follow up this aggressively. I will definitely use Maid Easy again based on this experience. Outstanding. read more

2nd phone call down the list and I lucked out with Maid Easy. Very quick quote for a deep clean, very quick scheduling ( next morning), and very hard workers that worked tirelessly!! Can't say how much I appreciate their hard work on a difficult task for a reasonable price. read more

I'm currently 9 months pregnant and having a really hard time bending down to clean to prep for this baby so I scheduled a deep clean with Maid Easy and I'm so glad I did! Their booking process was really simple online, they called me to confirm the appointment, they were able to get me in within a week. Dawn and DaeShawn were so kind and did a wonderful job. You took a weight off my shoulders. My home is ready to welcome this baby. Thank you so much Dawn, DaeShawn, and Maid Easy! read more

The team was awesome! Showed up on time, worked fast and efficient, couldn't be happier with the work they provided. I would 100% recommend, and will use again! read more

Showed up on time. House had been left unoccupied for 11months and had accumulated a lot of dust. They cleaned it thoroughly.

Coming home to an immaculate house after a long work day was an absolute DREAM. It was my first time using a cleaning service and I had some reservations about not being home while they cleaned but I emailed to ask some questions which made me feel more comfortable and booked. It was so easy! The communication was great and the team did a great job cleaning. Being their first time, I did a deep clean and my only issue is there were a couple spots they could have scooted a bench or kitchen appliance out and wiped off of the dust bunnies (only two spots) - that being said, my house was long overdue for a cleaning so there were a lot of surfaces to get to. Overall, I'm very pleased with Maid Easy. They used the gate code and key-less entry seamlessly, showed up in the time frame they said they would, and left the house so fresh and wonderful. Definitely would recommend! My weekend started and the house is already clean so I can get to all the fun things I want to do rather than my chores. Thanks Maid Easy! read more