I want to clarify my review after speaking with Mona the office manager. I should have kept my comments to my own experience without incorporating information from other reviews posted here. I didn't mean to imply that I was overcharged or billed anything because I only agreed to the work that my insurance fully covered. I shouldn't have called them dishonest based on just a feeling before I have shopped around for pricing at other dentists. I agreed to the extraction rather than a crown the doctor was recommending partly because insurance covered it and because I had crowding anyway I knew I didn't want another root canal and/or crown. However I did receive a price list for out of pocket costs for the recommended work they still wanted to schedule not covered by insurance and it seemed very high so I need to shop around and that's what I told them when they wanted to schedule more work.
Mona reminded me that I also had Novocaine when the doctor did the extractions and didn't I have a problem then with the numbing? No absolutely I had no problem with the doctor. And if I had stopped there, I would probably have rated the business higher because he only used about 4 quick injections, teeth came out quickly and painlessly, and numbing wore off in about an hour. So it wasn't the numbing, it was the person doing it. The hygienist seemed surprised that I mostly slept through the scaling of the gums. A little online research showed me that a side effect of too much Novocaine is drowsiness. She said that she'd take it as a compliment that she was so gentle that I could sleep but I think it was the heavy hand on the Novocaine. It seemed like she was putting it in me for the first 5-10 minutes as opposed to 4 or so quick injections. I definitely asked her to stop. . So I wouldn't change my rating now and unfortunately they have cancelled my next appointment to finish the work, when all I wanted to do was finish the cleaning on the other side of the mouth with a different hygienist, and without numbing at all. Maybe they don't have anyone else right now besides the one hygienist and I agree that I should not come back there at this point and never wanted to have that same hygienist again but they have left me in the lurch with half my mouth done and half undone because of this review which only is another aspect making it a bad experience. Along with the changing of the appointment time without my knowledge or consent.
So in summary, I should have kept my comments more focused on the three main reasons for the bad review and they really don't have to do with prices or my experience with the doctor himself or the extractions, just the hygienist and receptionist. Being left in the lurch makes it an even worse experience now because I have to find a place that wants to agree to do just one half of mouth.
So now there's 3 things about the appointment that really sucked making it my worst experience with a hygienist ever.
1. Thinking and worrying for many extended hours after returning home that she had maybe hit a facial nerve and paralyzed me on the left side of my face, mouth, nose, and lower eyelid.
2. Getting harangued over the time issue when that at most was only half my fault and mostly their own fault. The hygienist should have taken it out on the receptionist not the customer I feel. And the receptionist said "we'll see you then" not "don't bother coming, you need to reschedule" when I said that I would be there "about 4:20", and my dashboard clock said that I pulled in to their parking lot at 4:23. It was most unpleasant of her to get in an argument with a customer about if it was 4:00, 4:15, 4:23, 4:30. My dashboard clock goes by satellite and not by a computer in their office so it's probably more accurate. Is what I told her when she said my clock must be different. Because she explained that the block of time was 4-6 and if she got started about 4:30 and done at 5:45, that's only a little over an hour that she worked and got credit for 2 hours. I didn't keep her any later. I didn't move up my appointment time.
3. Getting left with only half the job done. read more