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Magnum Electronics

1.0 (2 reviews)
Closed 8:00 am - 5:00 pm

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Telecommunications

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2 months ago

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Ask the Community - Magnum Electronics

T-Mobile Experience Store

T-Mobile Experience Store

(8 reviews)

$$

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I have been getting mailings and emails from BOOST Mobile, notifying me that I was eligible for an…read moreupgrade to a new A15 phone for $15. I had 2 lines that I purchased at the same time, so both lines should have been eligible. When I arrived at the store, I was told that it would cost over $330 to upgrade. He quoted an activation fees, and new sims cards and the cost of the phones. I reminded him that the mailing said $15 . His response was that they send those mailings to everyone, but you have to come into the store to get a price. That explanation made no sense to me. He was literally trying to scam me in broad daylight. He said that his system didn't show that I was eligible for an upgrade. That was suspect, as the mailing that I received has my cell number on it, and it clearly stated that I was eligible for the $15 upgrade. If I'm an existing customer with the same number, why an activation fee??? Why new sims cards, when he could just transfer them to the new phones . These folks are dishonest!!! I attached a copy of the mailing. This is an excellent example of "Bait and Switch." The only way they got 1 star rating, was because a Zero was available. The initial reason for the visit was to replace my wife's phone. it was DEAD. At the time I wasn't aware that it had insurance on it. He pulled up my account but failed to mention that I could use the insurance to replace the defective phone. This is another reason why I believe that these folks are crooks. Buyers Beware.

Magnum Electronics - telecommunications - Updated May 2026

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