Absolutely horrible communication and organization. Waited months for confirmation to be able to…read morepaint my damn house. still have not gotten confirmation that they received my completion form. Don't have time to keep trying to get a hold of them.

Alright so a fresh review…read more I had some payment issues where I was supposed to receive a notice in December of 2019 about increased HOA fees, but I did not. For some reason, my HOA sent me this notice April 2020, along with my two payment coupon books on the 1st of June. So I went to Paylease and made the update to my autopay amount to adjust for the increase claimed in the coupon books that came with the letter. To my surprise, I then received a letter November 2020 from Weldon Brown stating I had $400 in late fees on top of being $390 delinquent. After calling Terri, the CFO/financial manager, I found out that I had been $30 short per month since December of 2019. I explained to her my side of the story, and without hesitation, she told me that she'd transfer the amount over to the new management company. What I am most impressed about this situation is that I behaved very rashly, but they were quite patient with me. I was fuming. A demand for $400 was a lot of money to suddenly show up in my mail box. This was the first letter I'd received notifying me of my delinquent payment after months. And I didn't have all the information at the time to understand that this wasn't their fault. They didn't need to transfer that $400 over to the new management company. They probably had every legal right to keep it, but they made an ethical move and dealt with me kindly. What they did shows me that they are a fair organization despite the type of people they deal with, and have excellent values befitting an organization which manages other people's money. That's rare to find.

This place is a joke. HOA dues are so high, we can't sell our place. The spa only gets cleaned once…read moreevery other month. The pool equipment door has been off for almost a month. The people who are paid to do the yard are just as crappy as the only employee the company has which is the owner. Maybe if he got off his ass and went to the property, he might realize how bad of a company he's got. James save your pathetic excuse. No one is listening to you.

Called JLA and spoke to James about an HOA issue. He was attentive, responsive and very…read moreknowledgeable. I'd initially left a message and he called back right away.

Maintenance men eddy and sidekick were amazing and fast in repairs! Very friendly! Made sure alarms…read moreand plumbing was working great

I left messages for Leayh Loche a supervisor for Cannon Management as recommended by our property…read moremanager. I left two voice mails and sent her emails regarding our gutters being full of leaf and organic material. Every time it rains I get drenched exiting my apartment from gutters overflowing. They haven't been cleaned in eight years No return calls. No response to emails. Crickets! If a senior property manager doesn't value a tenant who faithfully never be missed a lease payment, imagine what they do for you.

This update completes my experience with First Choice Property Management (FC)…read more Jan 31, 2017 - BRIANA reviewed and processed my application (4 adult members) within hours of receiving them and called me immediately upon review (5*). We were qualified for the home we applied for but there was another applicant who was equally qualified. BRIANA took the time to call me and hear my offers to outbid the contending applicant (5*). Although we did not get the house we applied for I was very impressed with the personal courtesy this company brought to the process. I was emailed another home that was opening soon as an alternative option which included pictures and rental information of the new property (5*). If you have the opportunity to work with FC I highly suggest it. Each member of this team is friendly and willing to work with you individually under almost any consideration. I highly recommend FC as a leasing agency.

Dale, You if YOU…read more are frustrated I am much more frustrated! I was actually being super nice here and fair, but maybe I should go back and remove a star and tell more things. Okay well Since Dale thinks this is "SILLY" let's look at FACTS not LIES. 1. I didn't complain about the side yard. I even stated SOME THINGS WERE ON US. To be fair and honest I didn't know about the side yard when we first moved in and it was because I asked one day and then I was told it's on us (which I had no problem with and I kept it cut). The week before I moved out, there was NO grass there. I forgot to check it the final few days. The weeds must have grown really fast!! So pls don't try that. You are specifically adding things in I didn't even mention. No! The landscaping was immaculate the entire time we lived there so don't lie and say you sent notices!! We never received ANY NOTICE the entire time we live there!! 2. No I STILL have not received my deposit until today!! And $450 for a small tiny area IS a rip off sorry. There's no excuse for that! AND Every landscaper I asked never even quoted me even half that much!! Try again. 3. "For the most part these were pretty good tenets". No..We were excellent tenants and you know that and you can go back and ask every landlord of EVERY place I've every place I've lived at and they said I was an amazing tenant and they all wish I could've stayed there! 4. The house was filthy, and my wife can vouch for that and I spent weeks scrubbing everything. I may even still have pictures so no it was not clean when we took over the house. 5. we literally BABIED that house! I can't begin to explain every situation nor all the issues we had while there! And even you guys admitting college students lived there and tore it up! 6. Oh and I also took MY OWN VIDEOS when moving in and when moving out. And the entire final week there while cleaning each area!! I also have pics and videos of the carpet cleaning. Oh and so forgot to add I was charged three extra days after moving out because it was the weekend. PLUS Monday I was ALSO charged though they had the keys in their hand (and re took ownership of the property first thing when arriving 8 am when they opened their office doors). Also sent pics /videos of putting the keys in their drop box. It doesn't matter if you take the keys Friday at 5:01 pm they will charge you the weekend plus Monday. Never had this happen before either! 7. I still don't believe any lightbulbs were out. Too bad I didn't take a picture or video Bcz when I checked all that they worked until the second I left!! I replaced everything else that broke or had normal wear and tear. So don't say I didn't take care of it. I HIGHLY HIGHLY RESENT THAT!! So you want to try again!? ** PLUS, Everyone can just read all the one star ratings here and see for themselves what type of place this is. I'm sorry I didn't read the reviews before utilizing them. Don't make the same mistakes we did!! You've been warned!! There's a reason they are known to be lousy and have bad ratings!! Okay final response to you here Dave, I am not here to gripe and I never do that. I refuse to keep going back and forth with you. These so-called videos you provided, doesn't even allow you to see anything.. as I said, I have MY OWN videos, pics and receipts with Dates/timestamps of BOTH moving in and moving out. I can send you pictures and videos PROVING that it was disgusting! It's like you really think I'm lying. Unfortunately some of the pictures and videos have gotten deleted over the year or lost and some I didn't take of everything but the tubs and showers that literally had black or white film and I spent hours scrubbing. The fridge and the oven was very filthy and I still have those pictures!We found dog hair in the carpets, floors and crevices!! So you're lucky I'm not posting them here. I will save you the embarrassment, but I'm almost ready to embarrass you!! Because one thing I don't like is when people lie. Thanks for admitting you went a few days after I moved out which was probably even more days considering you were closed over the weekend. So, you have to add those three days on top of the two or three days you stated. So, you're looking at almost a week later you went to look at the house which wouldn't be as accurate as my video in the final seconds I was there.

Really great experience working with this property management company. They helped get my property…read moreready for rent and were super helpful throughout the process. They coordinated with vendors, organized the work, and even got great value on the price paid for the services. Made everything much smoother. Highly recommend.

I would NEVER use this company to manage my properties based on their treatment and lack of…read morecustomer service etiquette! The individual I dealt with was someone named Steve! Hanging up the phone whilst in the middle of conversation was most rude! My time is just as important if not more than yours! You need to get it together! Most unfortunate and rude management company!

What a great feeling not having to worry but rather trust the people you work with! Mr. Richard…read morePerry over at Community Management Professionals takes his company to another level when it comes to excellent customer service, always prompt email response time, and detailed information and guidance. Very professional and friendly, as well. Without a doubt, I strongly recommend any and all HOAs to hire CMP to manage their associations! Thank you for your help, Mr. Perry! God bless you & your team!

From the owner: To exceed our client's expectations by providing an uncommon level of customer service and…read morecommitment that changes the standard to which property management professionals are held.

Misty and her team were fantastic to work with as a long distance property owner. She helped from…read morewhen we initially took on ownership of the property all the way through to keeping it rented, well maintained, and then later, sold. During the selling process, they were nothing but helpful and professional. Highly recommend to other property owners looking for low maintenance ownership.

We're really glad to work with this property management team. They take care of their tenants and…read moreproperties the right way and always go the extra mile. Christine especially makes our job easy, she's on top of everything and great to work with. Honestly, she's the best.

Marcia Coppola helped us, as we were looking to change management companies. She was a breath of…read morefresh air. Very professional, very pleasant, and very smart young lady. She broke everything down for us and made it easy to understand. She was very detailed and took her time with us. By the end of our meeting she had us locked down. I look foward to working with her.

The management at Royal Palms HOA is outstanding, and Larry is the person behind the scenes making…read moreit all happen. I had the pleasure of working with Larry during an escrow transaction, and he was incredibly responsive, knowledgeable, and proactive every step of the way. He helped us quickly identify and coordinate the resolution of a maintenance issue, kept everyone informed, and was always willing to answer questions and provide guidance. As a Realtor, I truly appreciate professionals who understand the importance of communication and teamwork. It's reassuring to know my buyer will have someone so knowledgeable and dependable managing the community.

Mgt One have been vey professional, and thorough in handling the process and Kristine…read moreKept us informed

Thanks ian for your great service He Was very helpful…read more. He helped me set up my online payment

Very unethical, fraudulent, unprofessional, improper management practices, and accounting…read moreirregularities. In summary, they have approximately $170,657.34 unsubstantiated cash disbursements for Paso Del Lago Homeowners Association from December 2023 - December 2024. They were unable to very expenses, disbursements, or balances. They had missing accounting records after increasing the HOA dues from $100 to $110. They violated legal fiduciary responsibilities of a management company and committed fraud, misappropriate of asses, and committed illegal acts. I have no idea how they are still in business and STILL HANDLE OTHER ACCOUNTS!

In 27 years belonging to my HOA, i made my first phone call to Rhonda at this company. She was…read moreinstantly condescending, laughing continuously at anything I said. I DO NOT recommend this company. I had to leave a star rating, only for answering the phone.