Oh no! My HK receiver bit the dust. 14 years use then it was lights out. Well, ok I have some cool hi-if gear I never used bc well the HK worked. But now I wanted to use it. I called the Geek Squad to have it installed. I spoke with a really good guy on the phone who set up the parameters of the job. I waited till I was ready and then called to schedule the install. Two guys came out but to their credit they knew they were in over their heads as this was gonna be a component system with all separate components. So I called back the GS and asked for customer service. The lady I spoke with called Magnolia Design Center. A store within a store at Best Buy in Costs Mesa. The CS rep got hold of Eric Armstrong who invited me down. I met him in the store and he took me on a tour of some fantastic gear which I could not be tempted with as I was on a mission to get my stuff installed.
He not only calmed me down from the GS issue, he took care of the scope of work, did not make me spend more money than I had already, and told me Chris, the project manager would schedule the install. Chris called and scheduled me with David and Joseph who knew what they were doing, placed the equipment, ran the cables etc. there were still a few points that needed help that I discovered after they had left so I called Chris back and he sent Napoleon and Anthony. I thought Dave and Joseph were good but these guys were the very best. Highly technical, understood the remote programming etc. Napoleon suggested a couple of fans to dissipate the heat generated by my monster amps and said when the fans came it he would come back and move the shelving and install the fans. So fast forward a few days, Chris had them come back today and they did what they said, a very professional job, they programmed the remote properly so that everything worked perfectly. Cleaned up after themselves. Stayed with me to ensure all functions were straight. I am delighted. First of all the CS lady delighted me, Eric, actually won a customer for life by his treatment of me and my situation, Chris was great and followed up treated me with respect and kindness. And Dave and Joseph also were kind and helped but the rubber hit the road with Napoleon and Anthony. First of all they really knew their stuff- all their stuff and configured the remote, situated the gear so that it all turned on and off In the proper sequence and made sure that the Apple TV worked with the remote, as well as every other thing I had thrown at them. I am so delighted with their work that as soon as they left I sat down to write this review. Folks I can tell you from 30+ years in consumer electronics retail, that these guys are the only guys I would trust to put a complex system together. Btw did I tell you how great it sounds? How great it looks? How happy I am? Magnolia Design Center is an excellent place to get your stuff installed properly with kindness and consideration.
Thank you so very much, I greatly appreciate all you guys did to win a customer for life.
Highly Recommended! Ask for Eric in design, and Napoleon and Anthony in installation you will be delighted with the results.
Jcg
Well times have changed at Magnolia. The world class rep is gone. The new team is not friendly and the pricing for a simple remove and replace of an upgraded video projector was a full 33% more than the going rate. I passed. Be careful about how you spend your installation dollars. I am. Needless to say I have taken my business elsewhere. Remember we all have the right to pay retail. I have chosen not to exercise this right. Ask yourself should you ? Well should you? read more