1. Audio Video Today

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Laguna Hills, CA

Audio Video Today

4.4 (31 reviews)
Closed • 11:00 am - 6:30 pm

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Services - Audio Video Today

Home theater calibration

Home theater design

Home theater furniture installation

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16 years ago

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Daniel J.

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7 years ago

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7 years ago

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14 years ago

Awful. Only 2 tiny TVs. Nothing set up. Speakers randomly tossed about.

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Daniel J.

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9 years ago

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Ask the Community - Audio Video Today

Do you buy Hi-Fi home theatre Denon Surround sound systems? I have a main control unit, 2 standing speakers, 2 wall mount speakers, and one console center speaker. DENON AVR-S740H?

Hi, it depends on the product. Are you able to call our shop on Tuesday and let us know what you have available? We are in at 11am 949-535-0555

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Review Highlights - Audio Video Today

“While Daniel is often in the field, Duke quite capably makes it all happen from the store to the customer.”

Mentioned in 8 reviews

Read more highlights

Best Buy - Irvine - Front

Best Buy - Irvine

(627 reviews)

$$

(This review is a 2 for 1. The Geek Squad AND the store)…read more The GOOD, Bad, and Ugly: GOOD - Mira! She works in the Geek Squad area. I know nothing about setting up computers. I am a wiz-kid using them. I purchased a new computer but needed everything installed and set up. Yes, I know, everything is intuitive and should be very easy, but this girlie, is missing "intuitive" brain cells. **shrugging my shoulders with a tilt of my head**. I made an appointment and brought my computer in for set-up and software installation. (yes I had an appointment). Mira walked me through the process, asked relevant questions she needed and answered all my knucklehead questions. When there were people who just popped in trying to get her attention to ask a "simple question", without blinking an eye, she nicely asked them to make an appointment if they hadn't already done so or to take a seat and she would "try" to help them after me. I made a comment to her because she didn't seem annoyed or flustered with the endless drop-ins. She said it was "part of the job." I told her she definitely went to the head of the class when it came to customer service. I also warned her that I would be writing a Yelp review and mention her name. (corporate can you give her a raise? After all, she is a starving college student. I'm sure you remember those days, right???). If Mira is any indication of the Geek Squad's standard customer-service-comes-first attitude, they have me for life and I will be singing their praise to everyone and anyone who will listen. I'm sure the other Geek Squad reps are equally patient and professional and have a sense of humor just like Mira. I would like to note, several of my friends depend on the Geek Squad when they have computer or printer or other such problems and they are always praising the Geek Squad and now I see why. GOOD part 2 - The sales person who sold me my laptop, the various software, printer and monitor. He was a great representative of the staff working at the Best Buy in Ir one. I brought. Friend with me because walking into a store like Best Buy, I am a deer-in-headlights girlie. My friend purchased so many different things from Best Buy and always talked about the service and patience they had with her. People think I ask a lot of questions, well my friend asks a zillion questions that I wouldn't even have thought to ask. Hence the reason why I brought her with me, I really wish I knew the sales persons name. If I find it on the receipt or his employee number I will be sure to update this. Like I previously mentioned, his patience, and customer service was the same we experienced with Mira with the exception, this gentleman, explained differences from one laptop vs another or features, a monitor had vs another monitor. He never one tried to up sell me something. He asked me very important questions that directed us to the laptop that would meet MY specific needs. He never rushed us to make a sale. What a wonderful experience! It's almost like out of the "Apple Store" or "Chick-filla" playbook. BAD/UGLY - this is only a slight bad or ugly comment. The only thing I want to say is if you get a sales person who doesn't seem to want to help, please either immediately leave, ask for assistance from someone else, or ask to speak to a manager. Several months ago, before my purchase, I went there to purchase a modem. I had no idea which one to buy. When I first walked in I was told they would send someone over to help me. After 20 minutes a clerk came by said hello and said he would be with me in a few minutes. He then walked straight past me to other people who came in after me. I get it if staff gets paid on commission. But he didn't have to be so rude or dismissive. I have the patience of a Saint and would have simply bought time reading all the different modern specs but his attitude and behavior turned me off. Suffice to say, I wouldn't put up with it now especially since receiving the OUTSTANDING service from Mira and that other sales clerk #2. (I still gave them 5 stars although my gut says, 4.75.)

THIS IS WHY WE HATE YOU BEST BUY!!!!…read more Update... and I'm getting Deja Vu looking at my previous reviews. I shop here only when I HAVE to. My work computer mouse stopped working - needed a replacement that I knew my company would reimburse me for. It said online they had 3 of a model I wanted. Can't call them 'cause they don't care enough about their customers to have a phone anymore. Do you think they had them? Nope!! I stood around while they looked for 15 minutes. This has happened to me here so many times. Asked the manager if he could give me the model up at the same price. I'm sure they'd still make a profit and that's what I would do as a retail manager. BIG struggle later, he said he'd only give me 6 bucks off. Why make the customer actually happy with good will? ...go to the front, he will tell them. Do you think he told them? No. Once the guy at the front finally radioed back to him, he was stumped how much to take off... 6 bucks! We'd both told him. Now I stood there as this guy couldn't do the 6 dollars off math in his head and got out his phone calculator to figure out how much to charge me. Are you kidding me? Fed up and enraged, I walked out in the middle of the sale. THIS IS WHY WE F' ING HATE YOU BEST BUY!!!!

Best Buy - Bedroom with our TV that was broken. Yes, we did call Sony to reboot and try tech support first!

Best Buy

(580 reviews)

$$

Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

Walked in today for an item, there were 3-4 employees at the front. Not one "hello welcome in" ,…read more"can I help you find anything?" Just nothing but talking amongst each other. In the front of the store where every customer comes in through. Then when I went to find what I was looking for, after almost 10 MINUTES of me standing in the same section someone finally came over to me. I did try finding it on my own but wanted to make sure I was getting the right thing. Tall with dark hair and glasses. I told him I was looking for a cord for my phone charger since mine broke. I showed him my phone and he told me I needed to get the wall base plug as well. I said no I just needed the cord. And then he kept telling me I needed the base as well. I knew he was trying to upsell, and coming from a retail background I totally get it, but please take the first no as a no. I told him forget it and that I was leaving and going somewhere else. When I was walking out again no thank you, no nothing, no "have a good day" . I don't know who trained these employees to have customer service skills. I guess they hire people who have none. Please HAVE BETTER CUSTOMER SERVICE to EVERY CUSTOMER THAT COMES IN. I'll never shop with this company ever again.

Orange County Electronics Service - Vintage Marantz 2230 fresh from Hans' shop. Looking brand new!

Orange County Electronics Service

(38 reviews)

I have to jump on here and give a kind word to Hans. I brought my vintage Marantz 2230 in because a…read morefew of the lights were out. Hans offered to open it up and take a look. Everything was original and the caps needed to be replaced. He also offered to replace the lights with new LED. LED is great because they last longer and don't produce heat. Well I picked up the unit but realized the LED lights were much brighter than before. Hans offered to open the unit back up and bring the lights down a bit. Well now it looks amazing. It looks like I just opened it out of the box in 1972. In addition to looking new it also sounds amazing! The pots have no crackle, the bass response is perfect, it's like a brand new unit. Good work takes time, and this refurbish took about 3-4 weeks but it was well worth the wait. If you've got vintage equipment take it here for sure!

Horrible, horrible service! This will teach me a lesson to check the reviews before the fact. His…read more$60.00 cash only is a total scam, he had my VCR for about 3 weeks, he said that i was #4, after one week stopped by to get an update and he said I was next in line. He never called me, so I stop again to get an update and now he said the there is 3 customer ahead of me, when a week before I was next in line. He just smile. He finally called and said that it couldn't be fixed so I went to pick up my VCR, he went in back and give me an old beat up VCR that wasn't mine, I told him that't not mine, he went back and came back with a second beat up one, again I told him that's not mine... It took him 3 tries to locate my VCR. Never again, I don't know how he stays in business. A terrible experience Wish I could give zero star.

Staples

Staples

(159 reviews)

Omg I just had such an odd experience here. I went to pick up an online print job that was already…read morepaid for. I was the only one in the store and when I went to the pick up counter the staff member told me she would be right with me. I proceeded to stand there while she was coaching another staff member...... they were going back and forth arguing about the situation and I was literally 5 feet from them. After 5 minutes they continued to talk and ignore me- I felt bad but I just had to interrupt to ask again if I could just grab my order. It was so uncomfortable and there was not even an apology. I have seen a few other reviews on here comment on the etiquette of the team, I obviously echo that this needs improvement. Buuuuuut the store was clean, prints look good (simple online ordering), and it's in a fab shopping center connected to all the fun stores (5 Below, Tj Maxx, Home Goods, Dollar Tree, Ralphs, CVS, etc ) so it's super easy to get a bunch of errands done or just browse.

Customer service is so lagging. I came in to return Amazon purchases, in the middle of the…read morereturning process the lady had to pack up the Amazon box because it's full. So I had to stand there watch her print a label, tape it up and move it to another location slowly before she can finish my returns. In the meantime a line started to form behind me. There is a more efficient to do this, I have seen it in other Staples. Start another box, pack it up when there's no customers waiting. We had better services here in the past buying products. Maybe it's just an off day.

Audio Video Today - electronics - Updated October 2026

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