Great team! Maria is super communicative, they quoted me a really nice price and did our sign…read moreeffortlessly and fast. Thank you!

I hate to write this review. But I was looking for a new local banner printing company but I should…read morehave known better when I arrived to place my order. There were two people working there. The lady, Maria was initially nice and helpful on the phone when I called, but she was perturbed when the other salesperson asked her to help me and snapped at him, telling him and me that she has to be at her desk to process orders and cannot be at the reception desk all the time(yellow flag #1 for me). I asked her a few questions and emailed her my files but didn't hear from them for a couple days until I called them(another yellow flag... but wanted to give the benefit of the doubt again...). I needed this printed within a week or so but when I called and asked, she couldn't give me a completion date. Instead, she told me "I was in the queue" which could mean 3 days or one week(?). When I sent her the files, she sent a proof showing all 4 images were 2ft w x 4 ft h, which is what we ordered. All 4 images shown on her proof were the same size. However, when I picked up the final product, one banner had a white border, which was NOT shown in her proofs. When I explained the border was not in the proof she sent, she said it was not her fault and that she just sends the images and "uses the file I send and does not alter it." However, based on the images she sent in the proof, ALL banners WERE THE SAME SIZE. I get it. My file was wrong, but that's why a proof is sent to the client, so the client can review and catch any issues before printing. Proofs are for clients to review and if there was a border in the file, it should be shown to the client. I would not have approved it if her file showed the border. She also argued the proof is only for color and writing. However, her proof agreement does not say it's only for color and writing. When I explained her proof is incorrect, she tried to sway me by saying the product "looks good with the border" and that "no one would notice". Really? You've got to be kidding me. The four banners are made as a set. It is noticeable if one is different. She told me she could reprint it but would have to charge me. What absolutely terrible customer service!Yes, the file was not correct. However, she "copied" it on the proof showing all sizes were the same and misled me (contrary to the argument that she does not edit my file!) and I received an unsatisfactory product. Had she copied "as is", it would have shown one banner to be slightly smaller than the other 3. And then to argue with the customer was the nail on the coffin for me! You're better off using an online site. Unfortunately, I have to give a bad review based on my experience which overshadows a good product with the 3 other banners. I was really hoping to find a new printing company we could use for all our signage needs, one I could trust and have a good business rapport with. But I will never use them again and don't recommend them to anyone.

Review #837 2025-009…read more Parking: located behind shop off Marine Ave. between Sepulveda Blvd. & Oak Ave. to the west of Coast Music. Watch out for the steep entry (especially if your car rides low)! Dial Instant Printers is a local family-owned commercial printing & graphics company that provides traditional & new print technology with superb customer service & high quality work at competitive/budget-friendly prices. I first worked with Roger Martin, Owner, in 2024 for my managers' Lunar New Year card in the Year of the Dragon. My manager switched print shop but also one that they used before: Dial Printers in Manhattan Beach. We corresponded by emails & phone calls to execute 250 cards (family photo in the front with well wishes on the back) & 250 envelopes with the return address printed in the same font as the message. The original artwork was simple, & Roger provided feedback to elevate & execute my manager's vision, adding some oomph with red foil on the dragon & 2024 year on a heavier card stock without increasing the initial quote by much. Fast forward to 2025, I wasn't sure if the LNY family card would happen since I reminded my managers that Lunar New Year moved up a few weeks to late 01/2025. It was decided last weekend that they were going to design a card. What!?! Yikes!! The eldest daughter created this year's LNY card (Year of the Snake) & delivered it Monday night; this year's family pic was more casual than their professional photos in years past. I emailed & followed up with a call on T, 01/21 if it's remotely possible for Dial Printers to execute 250 cards & 250 envelopes (without the return address & no foil work) -- keep it simple & deliver by COB F, 01/24. According to Yelp, their hours are a straight 9-to-5, & we were texting past 9:00 PM. Roger & team were able to complete the job within 24-hours after my text approval. They probably didn't start production until W, 01/22 & I picked up the cards on Th, 01/23, around 11:00 AM. Wowza! There was leftover heavier card stock from another project that he upgraded this order for the same price! The LNY cards looked & felt more regal. Grateful for the early delivery, this gave me plenty of time to prep the cards for mailing the next day. However, it was too good to be true. Why? There was a slight shortage (~6%; 9 recipients without a card, including the extras count) so I was unable to send a handful of them. I immediately notified Roger Friday late afternoon, & asked if he can make-up the shortage by the LNY Eve. He was able to make-up the difference + extras (10 sets) for this printing glitch by the morning before Lunar New Year. I picked up the cards & envelopes shortage, & sent out the balance of the cards by late morning; the stamps will be postmarked before LNY. Yasss! This is important in Chinese custom: don't be late!! Yes, there was a minor hiccup; however, Dial Printers did everything they could to make up for their mistake. I've been cleaning up the file cabinets & found previous LNY cards... I can see the changes in design & card types, added details, & workmanship over the years. Under normal timing (7 - 10 business days lead time), there have been no errors, & Roger's been generous to pad the order with extra cards & envelopes. His prices are competitive & more than fair IMO, so the family returns annually to work with him. Dial Instant Printers has excellent service, delivering a quality product with a quick turnaround time at a very reasonable price. The only downside is there are no weekend hours, but Roger does a thorough job of keeping us posted on the production status & may deliver earlier than the anticipated date... that's what I call excellent customer service! Highly Recommended: For quality, affordable, & quick turnaround print jobs, look no further than Dial Instant Printers to execute your printing needs!

Roger is the best - TOP NOTCH Service - I had a project that had a lot of pressure and he guided me…read morein the right direction to execute it with kindness and professionalism. Took care of all the little details and didn't leave any stone unturned for what I needed getting done. Will come back here for anything printed - always.

My family and I had styrofoam props made for an upcoming 10th birthday party…read more The completed work was much better than I expected. The owners of this shop are very knowledgeable, friendly, and true professionals with years of experience. They are highly committed to assuring that every job is completed promptly and meets their high standards of artistry. Thank you for the great service and a great finished product.

Everything lived up to their name -- speedy and professional! The workmanship was A+ and our…read morecustom tablecloth was ready in 4 business days. As a nonprofit, we also truly appreciated their willingness to work within our budget. Highly recommended!

I cannot recommend AIM and Michael & Aidan highly enough. They are efficient and kind and offer an…read moreamazing range of services at excellent prices. We had a TON of packages to mail this week around the globe all through different carriers. It was an enormous amount of paperwork and pain on their part and they were patience personified with us, while also making sure they helped all their other customers.

Printing experts that can accommodate same day turnaround. Easy to work with. Great quality!read more

Well I called out of the Blue spoke with Janey, first thing she was very pleasant and understood…read moreexactly what I wanted, I was looking for truck magnets emailed some art work over, within 20 minutes she had sent me a few options to choose from, after making my choice Janey then told me they would be ready tomorrow. Received an email next day , with message ready for pick up, and a invoice with exact price quoted, went down picked them up, met Janey, another gentleman who I believe was owner (didn't catch his name, my hearing not what it use to be) I had a great conversation with both of them, and my magnets were Perfect, I'll be going back for any printing needs. Thanks Janey.

Unfortunately they chose to decline a order (after i had to reach back out a week later to confirm)…read morethe assistant helping on the deal was unaware of what was being requested and inattentive to actually helping, if you want quality service I'd recommend looking elsewhere.

I wanted to find a co that could make photo buttons in 2 days....Art and Teresa to the rescue! Our…read morewine group was heading to Paso Robles and sadly we had one of our friends pass away. We all wore our "Party on in Heaven" pins and were able to have him with us. I so appreciate them staying late and working Saturday so the photo pins would make the trip. Thank you!!

I love this place . Not only that They did my special banner they also offer the best price. Art is…read moreso cool. Thanks art and your team are great

Needed a movie premiere poster printed Needed batchelorette stickers printed for my trip Great…read morecommunication - Quick Response and Delivery, truly living up to the ASAP name- Affordable pricing. And even better service! All around great business! Thank you ASAP

Ordered a banner I've the phone and Rodrigo was so informative and patient with me and helpful from…read morethe start to finish! Definitely provides ASAP service

This shop is great. I needed to make a couple laminated color copies of a pdf file. I called them…read morein the morning, and it was ready in the afternoon. They were both perfect. Can't ask for anything better. Great, friendly service. Highly recommended.

The men who helped me at the Copy Shop were so patient with me. I am 81 years old and am not…read more"techy". I did not know how to download my document to them to have it printed. They explained the process to me and I was able to email my manuscript to them. They printed my work very quickly and the end result was so well done and professional. I will use them again!