I had some negative issues with the front office staff when picking my car up. They didn't know…read morewhere the car was at and I was getting stressed medically looking for it. I have a disabling condition. Repair was more expensive than anticipated. It was over $ 1,000.00 for a starter. I did get dropped off and picked up to facilitate repairs. That was very helpful. Price turned out to be competitive for area, considering it was an original Honda Part. Right now we are going through a major heatwave and the car is starting instantaneously. It had stalled and later started twice in the proceeding week. The job appears to have been done correctly. Tip of the hat to the mechanics who fixed my car, that I never did have a chance to interact with. It can't be easy working in this horrendous heat and their abilities are appreciated. A few months ago the parts people here were very helpful when I had problems with my Keys and battery replacement. Autozone broke it and they fixed it. Nominal charge for that repair.

Worst service imaginable…read more Laughably bad. Management promised me a car detail because of my moronic salesperson being so bad at their job. They scheduled the service and said sorry we will fix it. I showed up today for the service and they argued with me and said that they don't do details!!! They said the appointment didn't exist and gaslit the shit out of me. After yelling at them for 10 minutes they suddenly agreed to detail it for me after all. A JOKE of a company

I just had the privilege of buying my fourth car from Dimitar at Continental Imports. I sought him…read moreout for my car purchase needs due to prior positive experiences in buying cars from him. I was not disappointed in this purchase. They a good selection of very clean used cars, which they very carefully select for purchase and then recondition as needed. I bought a 2016 Honda Pilot which I took to my mechanic. My highly trusted mechanic found 3 very minor issues which Continental took care of before I left. I reviewed the pricing against many other vehicles of the same type, and was satisfied that I got a good deal on the vehicle I wanted. If I need or want another car, I will definitely talk to Dimitar again about the inventory at Continental.

I've stopped by here twice to look at two pre-owned Mercedes-Benzes. Although neither met my needs,…read morethe salesman, Kurt Traub, is very kind and patient. They seem like a clean dealer with a good reputation--unusual for pre-owned retailers. Note: The Mercedes-Benz GL350 BlueTEC I looked at once first did have some codes that showed up in my scanner. They were related to the NOx sensors. I was surprised that they would not have addressed that since it was a warranty repair. Be careful with Mercedes BlueTECs. I have a horror story.

Darren was a wonderful salesman! The service that was provided was Phenomenal and the reason I came…read moreback to that location. If you are shopping around, please ask for Darren! To receive impeccable service. I'll be referring customers your way. Thank you Darren and Kevin in finance. 5 stars!

This place is HORRIBLE!!! The sails person "Zack" has no ideas what he's doing. The manager was…read morerude. They put a car on hold for my son, and sold it 10 hours later while we already had approval for the loan and down payment. Than lied to us and said the never put the car on hold. Just bad business. DO NOT BUY FROM THIS PLACE!!!

I purchased an awesome 2007 Toyota Highlander from Des Plaines Auto Works and dig my grave took…read morecare of me so well that I want to recommend him for anyone looking for a used vehicle for a fair price I got a one owner 2007 Toyota Highlander no accidents all the service records from Schaumburg Toyota this thing drives like a charm for $5,000, if you need a great car at a low price go see Big Mike Gray

Big Mike is the man! I have bought 2 cars from him. Both cars (Toyota & Lexus) are highly reliable,…read moreonly required routine maintenance and by far the lowest price on the market.

George is very helpful...the team did all they could to land a good deal. Very pleasant.read more

We worked with Jesse to purchase a used Hyundai Santa Fe. He was a pleasure to work with. Friendly,…read morecalm and honest. He did not pressure us into anything extra and respected our time to think honestly about a big purchase. When we did end up talking numbers, there were no mandatory add-ons like we've experienced with other dealers. Just tax, title and license and a clean and honest out the door price. I am also surprised at the other low star reviews I see here. I honestly got a good vibe and fairness from Jesse, his manager and others at Jidd. Brandon who works in finance was also a pleasure and honest. Car shopping is not a fun process ever. But Jesse, Brandon and his colleagues made it smooth.

Great service! Thank you for another great job, I…read moredefinitely will be back. And I will refer my friends and family.

Pete is great. As a woman, I trust him and his prices are always fare. Always figures out the issue…read moreand never tries to sell me up. He's my go to mechanic.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Went to Hertz today to buy a new car. From the first phone call and our back to back texts, I knew…read moreAndrew was my guy. When I arrived, he was awesome. Patient, helpful, and truly went above and beyond anything I have experienced with a car salesperson in my 56 years. The entire staff was wonderful and very supportive. I strongly recommend Hertz for your next car purchase. Thank you, Andrew.

My experience here was amazing!!! It was long as most car buying experiences are but everyone that…read moreworked here was really nice and friendly!! We were offered water, cupcakes and even food! Karl helped us get a car and he was amazing, honest, thorough and super cool! The finance guy Leonard (I think that was his name) was really nice and explained everything to us in detail!! The GM Andrew who everyone says was rude didn't seem to be mean he smiled at me a few times in passing, he didn't seem like a bad guy and we were there for a while! Yes they did have some good cars that weren't available for sale but it's because they had to be inspected first and they don't have a shop on sight for that so they have to send them out and wait for the inspection to be done. Overall I had an amazing experience with this location. I'd definitely recommend!

DO NOT PURCHASE VEHICLE FROM THESE CROOKS AT THIS VERY MOMENT THE CAR IS IN THE SHOP AND HAS BEEN…read moreTO THREE DIFFERENT SHOPS SINCE APRIL! A YEAR OF PURE THE HELL I am writing to bring to your urgent attention the ongoing issues I have encountered with the 2015 Infiniti QX80 purchased from SJL Motors on March 2, 2024. I picked up the vehicle on March 13, 2024, and almost immediately began experiencing several problems that have yet to be resolved. Initially, I noticed that both side mirrors were malfunctioning, jerking and making noise due to worn motors. Additionally, the driver's seat was off-track, causing it to lean and make noise when the vehicle was started. Shortly after leaving the dealership and driving for less than two hours, the check engine light illuminated, and the vehicle began to drive roughly, lagging and failing to shift gears properly. Despite pressing the accelerator to the floor, the car would not exceed 60-80 mph. I promptly took the vehicle to the nearest shop, where I was informed that the engine was misfiring in cylinder 5, with multiple cylinder misfires, and an injector circuit issue in cylinder 5 (please see the attached picture for reference). After contacting the dealership, I was instructed to bring the vehicle to Fuzzy Tire Center the following morning. I took time off work and extended my stay to ensure the vehicle could be repaired. Despite driving two hours to be there by 8 AM, and the mechanic's attempt to fix the issue, the engine light came on again as I left the dealership. Upon returning, I was instructed by Tydis to refuel the vehicle and have the mechanic repair it, regardless of the cost. However, the necessary parts would take 3-4 days to arrive, and I could not stay longer due to work commitments and prior engagements. On my way home, with approximately 2 hours remaining in my 7-hour journey, the engine light returned, and the vehicle once again began lagging and failing to accelerate. I immediately informed Tydis and Nelson of the continued issues. Tydis advised me to take the vehicle to an Infiniti dealership for proper repair, stating that SJL Motors would cover the expenses. Infiniti began the diagnostic process on March 18, 2024, and I picked up the vehicle on March 22, 2024. However, the dealership declined to cover the repair costs due to the expense involved. Since then, I have made numerous attempts to contact Tydis and the dealership via phone and text, but my calls and messages have gone unanswered. UPDATE: On April 2, 2024, I took the vehicle to another repair shop for the same issues. Most recently once the extended warranty became active, I had the vehicle taken to C.A.R.S Auto Repair, where it remained for almost a month. Despite their efforts, the engine light returned the same day I picked up the car, requiring me to return it for another week. After picking it up again, the engine light returned, and I was advised to take the vehicle back to Infiniti. Upon doing so, I was informed that the necessary harness for repair has been discontinued and is no longer available for purchase. The car still at this time is unusable/undrivable. When I contacted your dealership and requested to speak with the owner, I was denied and instead spoke with Nelson. I asked for a solution to remedy this ongoing issue or to return the car, but Nelson was rude, unhelpful, and ultimately hung up on me. Given that I have only had this vehicle for a few months, I urgently need your assistance to resolve this matter. As a customer, I believe I deserve better communication and service. I am requesting that SJL Motors address this situation promptly to avoid any further inconvenience. Please contact me at your earliest convenience to discuss a resolution. Update: Vehicle had to be towed to a repair shop on September 11, 2024, and vehicle is still at the shop. Please reach out so that we can find a remedy to this situation. The vehicle was picked in the middle of March and has been in and out of auto repair shops since the day of pick up! Update: Car has been in the shop more times and longer times since we purchased car. Car has been deemed unsafe because how rusty the undercarriage and structural frame of the vehicle. DO NOT PURCHASE VEHICLE FROM THESE CROOKS AT THIS VERY MOMENT THE CAR IS IN THE SHOP AND HAS BEEN TO THREE DIFFERENT SHOPS SINCE APRIL! A YEAR OF PURE THE HELL

Couldn't give 0 stars unfortunately- Scammed me big time. Lied to me about the condition of the…read morevehicle, promised it was completely fixed, damaged it before shipping without telling me and the manager wouldn't return any of my calls. Hopefully this place gets shut down sooner or later.

Awesome experience! I got a small paint transfer spot from a thankfully very minor collision in a…read moreparking lot and was unsure whether the clear coat was compromised, or if it could be easily rubbed off. I drove over to Derek's. I was greeted with an intense aroma of paint and primer, as expected. A very kind polish man came out to my car with me, looked at it for a second and then went into the shop to grab a couple things. He returned and quickly buffed out the side of the car, no questions no anything. His only words "No Charge, have a good day". And that was that. For the price of a handshake, my car was as if nothing had ever happened. He could have honestly said that the clear coat was scratched and duped me into a couple hundred bucks....but he didn't. If I ever need any of the services that Derek's offers, they have my business from here on out, period. 10 Stars

Brought my wife's 2024 Audi A5 in to remove some dents, front hood rock chips, and light body work…read morein rear wheel well and was extremely satisfied with the results. Mike is very fair with the level of service he provides and I can't recommend him enough.