We have used Maggie's Shutters since 2000 for 3 different homes. Their quality and customer service has always been outstanding!

Love the shutters we got. I would buy again from Maggie's. They missed measured wrong on one window, but came back a fixed the problem right away. Good service. read more

Maggie's Shutters and Blinds - Dining room window - Shades & Blinds Near Me

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My inquiry about shutters was answered quickly and an appointment was set up within a week. The shutters came in on time - early actually. Installation was on time and went quickly. They even vacuumed to leave everything clean! We love the shutters. They finish the rooms beautifully. read more

AT ONE POINT THEY WERE GREAT: That's right, you heard it right, at one point, they were great, the team was great - worked very fast, and communication was on point. The pricing was hard to beat, and the quality was great! I first used them on one of my properties/homes in Los Angeles - and continued to use them on other properties of mine. And on top of that, referred so much business to them as a result of their proven reputation. Brandin was a great straightforward, honest guy - really likable and followed through. BUT WAIT, WHAT CHANGED?: Just as many have experienced, I'm now a victim. They've been promising various dates to repair warranty items and have failed every promise/date (they haven't for months on months on months show up to fulfill their obligation). I called in and spoke with Michelle, who apologized (this was months ago) and she committed to having a tech visit the week of the 7th in November, we're now in the end of December, and not a word! They won't answer calls anymore, it goes to their answering service which by the way is a third party company. In a few days it's New Years and at this point I've realized they're not going to come. I asked Michelle earlier in 2022 what the issue was, and she said they only had a single installer which I understood, and was patient with -- but not once has it been mentioned the hardships the company is going through, with the IRS etc. I don't expect for them to be in business long, the reviews (recent ones) reflect exactly the situation I've experienced with them and currently still am experiencing. It's such a disgrace to see a once solid company, with long history in business turn their backs to customers, take deposits without fulfilling any orders/providing service and ignore phone calls, and such. My advice is to RUN, and run fast! read more

Do not waste your time Never delivered on shutters and we are out of deposit Brandon should be prosicuted for fraud read more

Showed up for estimate. Took our deposit. Gave us a date and never heard from them again. Left multiple messages for Brandon and heard nothing. Been waiting since August 2022. Very disappointing to read reviews of others who had their orders expedited above others who have been waiting patiently for months. Where is the loyalty to those who've supported them through the years? Would not recommend them. Hope this review helps people from getting treated the same way as we did and for those who are still patiently waiting on an order, phone call or deposit refund. Poor communication and customer service. Just bad business. read more

Is anyone having issues with returned calls. I first submitted my order in June. I leave a message almost weekly and I can't get anyone to call me back. I've already made my deposit of $550. When they do answer the phone, they say they will call back or they claim that their answering service hasn't left a message. When I called again and spoke with the answering service and I told them that they are not getting my messages, the gal let out a laugh. I was told last week that my shutters will be ready this Thursday and that I would get a call this week, still nothing. Next, I will be reporting to better business bureau. I just want my money back. So frustrated. read more

Second Installation Brandon did, blinds breaking Down. Warranty useless. The Company is out of Business do not give them any money, and I tracked down Brandon who now works for a car Dealership in Beverly Hills read more

So disappointed to have used them. They did such a dirty job. The shutter broke first day. I called them, they said they were going to fix it but they never did. Sent multiple emails and made multiple phone calls no further response from them. read more

I wish I could give NO stars. We ordered shutters from Brandon back in April! We were told it would be 6 weeks, at 6 weeks we called and were told 3 weeks. They told us 3 more weeks for months. Finally, we were told they were going to install them on September 21st at 4pm. Brandon called at noon to tell me they would not be there because the shutters wern't ready yet. He said they would be ready for sure on Monday 9/26 and scheduled the installation for Wednesday just to be sure. It was the one and ONLY time, outside of when he took our $2400 deposit, we have heard from him! I finally gave up and canceled the order on 10/9 after calling over and over, trying to get my shutters installed. I was told by Michelle, I would be receiving a full refund in 7-10 days. I still have not received a refund and the only communication I have received was an invoice showing I still owe THEM! OMG! I am beyond disappointed. We went with Maggie's because it was a family-run business and my sister used them years ago. We have called multiple times, left messages, wrote emails, and sent text messages. I have no choice but to send a letter to the Attorney General. We have given Brandon every opportunity to make this right and he has chosen to ignore us over and over. I would recommend that everyone that has been scammed out of their hard-earned money send the Attorney General a letter as well. Their address is: Consumer Protection Division Attorney General Los Angeles County 211 Temple Street Suite 1000 Los Angeles, CA 90012 Phone number- (213)257-2450 I will also be contacting the police and filing a report. What a waste of valuable time. read more

DO NOT DO BUSINESS WITH THIS COMPANY! Their workmanship is not good. The owner (Brandon) does not return calls. They're installer "Pablo" no-shows for appointments. "Dominique" the scheduler, does not even answer the phone. SAVE YOUR MONEY and go with a reliable, ethical company. I wanted to support a local small business. I have been nothing but disappointed. read more

It's now been over a year with no word from this company and no offer to rectify. The deposit was not a small amount but thousands of dollars. Kids are still in tents. No response to any calls or texts. We are getting lawyers involved now. read more

This is an update from my previous review. Brandon reached out almost the day after I posted my last review and offered to refund my money via zelle. He made great promises about how he was going to return the money but no a single dime has returned. I have filed a report with the Sheriff's department considering the vast number of complaints this guy has received they should have enough for a fraud case against him. Additionally he is not licensed violating Business & Professions Code for unlicensed work as a contractor which entitles his victims to full disgorgement of all monies paid. I highly recommend that each person victimized by this company file a police report with their local police agency. I am working with the District Attorney's consumer fraud division to put a case together against Brandon. Please insist that the law enforcement agency take a report and ask for a report number so that the DA'S have something to work with in their case. Please message me privately so we can talk further. read more

Start Date July, August, September 2021: From the very start its been one thing after another. Brandon the owner came to our new home because he was referred to Us by a family member who used his services for their new home. Brandon was flaky the very first introduction he also seemed under the influence to the point my wife mentioned it to me as well. Not the last time he seemed under the influence. He began measuring out 26 windows. He advised us that he would send these measurements to be made & we would get a call from Michelle: never got a call. Eventually I made it an issue that weve been waiting over 6 weeks when we were promised 3-4 weeks. No communication. No update. NO blinds & 26+ windows beaming the summer heat through all day. Brandon said, Oh we forgot to drop off the temp shades. Wow dude!! Really? Brandon said he would drop some off to us the next business day. 2 days later He calls us back to ask us for another payment. Brandon then calls back saying if WE can meet him at Home Depot with the cash because he wasnt going to make it over to our neighborhood. My wife met him with the cash. Brandon gave my wife some temp shades (all different sizes) From what i was told Brandon & his team installed all the temp shades in my relatives new home but not us. Fast Fwd to day of install & already issues the first day measurements were wrong so when Aaron + 2 other men - one was the brother in law to Brandon & the other was a older hispanic man. I noticed how the bro in law spoke to the hispanic dude and let me just say I let them know they are to speak to this man with respect in my house or they can get the hell out. As the men were bringing in the shutters thats when they noticed several were missing from the set, and some were measured incorrectly which meant they were to come back again to complete the install. Aaron was the more professional employee. He was communicative & honest! The install took a few months to "complete" and so when Brandon came to collect the balance I let him know about all my displeasures with him and his company, his wife and their office staff. The shutters that were installed were done half fast. Aaron did the install which to my eyes looked fine however the bro in law was to put silicone caulking all around the frames which he failed at doing. We didnt notice till the sun was beaming one day and i saw sun light coming from all around the frames some from the top, side and bottom. Not to mention the powder caulking they put on the seams was very shottie. I pointed out for $10K plus the lines and grooves that meet at the seams should all be flush, match up almost perfectly. Brandon told me thats how they were made and they wont be perfect. I said never asked for them to be perfect i am pointing out too many flaws. Eventually he agreed to take some back redo them & apply a discount from the entire cost of the custom shutters but wanted payment in full. Yes i know i messed up cause the work was not 100% complete. Weeks go by and no update. No communication regarding the replacement shutters. Eventually, Aaron was sent to my home 2 more times to address some areas, redo the caulking around the frames, replace some shutters that were cracked, split, or had visible damage with some that were ready. It was around October 2022 when Aaron last came out to my home to repair the shutters that I had been waiting on for months. When Aaron came over he jokingly said, I hope today were able to finally finish your home. I agreed!!! However it was not, I still have damaged shutters in the bathroom, some shutters were measured out incorrectly: theres still some noticeable damages on the shutters, they never put putty on the inside of all the frames so if youre outside you can see raw color wood as the attention to detail & QC before producing custom shutters failed miserably. After Aaron left my house he said he would come back when the replacement shutters were complete. Were now in May 2023 & i still havent gotten my replacement shutters, still havent got my damaged shutters repaired, no communication & no update since November 2022 where Michelle writes "They have not been able to schedule anything because they do not have any technicians at the moment", that they "have been looking to hire office staff". Michelle also stated they never knew I needed service even though I have texts between me & Brandon, emails & Aaron's documentation. I even received a response to my initial email following up with pics & shutters right after Aaron left that said "Thank you, Will contact you soon with an appointment." I have read so many reviews outlining Brandons shady practices. Apparently this guy took over a very respected business and managed to sink the entire ship and bring down all the customers tied to his business. As of today No response. No call backs. No returned emails. Nothing at all!! Anyone want to file a civil suite please contact me! read more

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I've used Maggie's shutters SYLMAR location for 3 of my investment property's. I love their clean work and competitive pricing. I always shop around just for peace of mind. And EVERY TIME Maggie's provides me with the lowest rate not to mention it's all HAND MADE CUSTOM WORK not compressed wood from China. It takes a few weeks to get my order, but I expect that from hand made products. Plus the product lasts for years. Should you have a choice on who comes out to install your blinds ask for Aaron and Levon. Both guys wore shoe-covers and masks the entire time they worked in my two-story home during COVID-19. They worked quickly and left no mess behind. This includes NO HAND OR FINGER PRINTS on my newly painted white walls or blinds. That's what I consider professional work. read more

From coming out to the consultation, through install, had an excellent experience. Prices were very reasonable and quality is brilliant. Thanks Maggie's Shutters! read more

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This is the most unprofessional company I have ever dealt with. My order was suppose to be completed in 6-8 weeks. It has been over 3 months and still not done. They offered me a $150 discount as an apology. Still no order completed. I had to have an attorney write them a letter to credit my account back my $700 deposit. What was suppose to take 7 days is not 2 weeks. Run from this company. read more

I contact Maggie's Shutter's in late June 2022, I requested Shutter's for my kitchen, laundry room and den, Brandon came out and did the measurements and I gave him a deposit and he promised installation within 3-5weeks, I didn't hear anything in the month of August 2022 at all so I called and text no answer or response from Brandon so after a series of leaving messages with the company's messaging service I received a call back from Michelle which said my Shutter's would be installed in 3 weeks so fast forward to September 2022 I still never heard anything so I called and requested a refund so far I've been waiting 3 weeks and still no refund I'm very disappointed and I will not be using nor referring anyone to do business with them. read more

No stars for this company. I have waited several months for warranty work to be performed, and told to keep on waiting. The people answering the phone have different explanations as to the direction of the company and Brandon. I thought it was a "decent" and "reliable" company. Now I noticed that they are neither and their customer service people have no regard for the customer. 04-05-23 read more

It's now the end of Dec 2022 and over 1 year since I originally placed my order. Still missing 1 shade and the defective ones never fixed. I stopped calling or following up because you will not get a call back. Received a letter from the IRS stating company is over 100,000 owed in taxes so if you owe Maggie's Shutters money to pay them instead. All the people who have also given 1 star and waiting for deposit returns- you will not get them. read more

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I am hoping that by posting here Brandon or Dominique will contact me. Brandon - you know I have been an excellent customer with a lot of understanding and patience but it has been a year now that I am still waiting for your company to come and repair the damaged shutters you installed. You came to my home in the Fall (after I waited months with bugging Michelle daily) and you promised me that you would have my shutters corrected by December. We are now in Feb 2023 and I call your office daily with no response. I have also sent over 10 emails with no response. Please contact me and I will then remove this yelp review. All I am asking is for you to keep your word and integrity - we paid you in full trusting that you will get the repairs managed for us. But no response or communication from your office is not the way to do business. I appreciate you getting back to me so we can get the shutters repaired that your company installed as promised. Thank you. read more

Never use this company unless you want to wait 8 months to have your shutters installed, non existent customer service, my wife drove 100 miles to our condo for an appointment to finish installation and they cancelled after she arrived. This is truly the worst company I have ever dealt with. read more

They have an excellent product, their wooden shutters, but unreliable customer service. The scheduler calls and schedules an appointment. You stay home and wait for hours but no-one shows up. There is a complete disconnect between their scheduler and the worker who actually goes on location. Something happened to this business in the last year or so. I hope that it is temporary. read more

We had a great experience with Maggie's Shutters. We needed shutters for the bedroom and kitchen and Maggie's provided great service, customer service, and quick installation. We initially had another company come out to the house and they were pushy and tried to upsell us in a really rude way. We then decided to go with Maggie's Shutters. Brandon came out and he was very polite and not pushy in trying to sell us anything. The prices were very competitive. As far as installation the guys came out and installed them in less than 1 hour. We waited 1-2 weeks for the installation which was fine. I would definitely use them again. read more

Maggie's Shutters and Blinds - Shades & Blinds Near Me

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UPDATE: After waiting 10 months for Maggie's to do anything for us to help facilitate the replacement of the dead battery in our motorized blind... other than continually tell us the company who makes our blind motor is out of business... I took it apart myself today, found the company on the motor, called the company myself and in minutes they had me in contact with the rep who can replace our blind motor. In other words, Brandon and Michelle have been lying to us this entire time. The company was never out of business. Maggie's has shown an absolute appalling lack of customer service, delivering only lies and outright deception. We have reported them to the BBB (Maggie's never responded to the complaint) and suggest anyone else being mistreated by this company to do the same. Don't ever do business here. read more

I ordered these blinds thru a referral of many friends. I ordered in January 2022. Brandon told me I would have by mid February. Never heard from them until I called in March and was told they were still in production. They installed late April. Many issue and received damaged blinds. I have been calling a month because the repairs for the damages were unacceptable and was also told they would replace a panel due to defects. After 3 failed reschedules they come and all they did was put unmatched putty. Have left so many messages and Brandon will not return my calls. I paid for these in full and this is how they do people. Be careful doing business with this company, I regret it so far. After reading some of these reviews, I see I am not alone. Brandon return my calls please. read more

Was given and told I have a warranty on my shutters. After numerous calls and messages I never received a call back or anything!

Maggie's Shutters has installed shutters for us in the past and we were happy with their service and quality of the product. We needed an additional 8 shutters, so we called them again. Their representative, Brandon, arrived a few days later. He was very professional and understood our needs. He gave us a fair estimate and we agreed to having the new shutters installed. A few days later, I received a call to set up our appointment about a month later. On the installation date, Aaron and his partner arrived wearing masks. They explained the process and we did a walk thru to confirm the installation locations. They immediately went to work and did a great job. They worked quickly and cleaned up after they were done. They were both polite and professional. I highly recommend this company for your shutter needs. read more

Maggie's Shutters and Blinds - French door shutter - Shades & Blinds Near Me

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Update to my review.... Since my previous review, Brandon has refunded my deposit. Thanks Brandon!

RIDICULOUSLY PRICED!!! I just got off the phone with the receptionist who checked with her manager on the same exact shutter I purchased back in 2015. $400 more !!!! NO THANK YOU! read more

We hired Maggie's Shutters to purchase and install high end shutters throughout a lot of our home. A couple of the the shutters got damaged about 6 months ago and we reached out to Maggie's to inquire about repairing them, especially considering Maggie's have stated they guarantee their work. We contacted Maggie's this past January explaining the situation and were told they would setup a time for a repair tech to come out and repair the damaged shutters. After their initial response they never followed up with the visit and have stopped responding to our emails and voice mails. Maggie's had ghosted our phone number and have completely wrote us off. They do not stand for their work nor do they guarantee what they promise their customers. We are extremely disappointed in this this company and wish we would have gone with any other shutters or blinds company. The main reason I ever give companies my business is due to their service and trustworthiness. I strongly advise people to stay away from this company as there are numerous reputable companies out there that offer the same products but actually stand behind their word and have honor. Maggies, I invite you to attempt to defend yourself on this forum and try to make things right. I won't be holding my breath though. An Extremely Disappointed Customer read more

Update #3 Well all, I spoke with Dominique. Of course I called them. Not once, except for tonight , has anyone in this company ever called me. First , let me say I was able to call my credit card company and canceled the deposit, so I am no longer worried about my money. What I am upset about is the lack of communication throughout this whole ordeal and the " tough sh@@ " attitude Brandon seems to have. Customer service is EXTREMELY IMPORTANT !!! I will say that Dominique said "she was going to get Brandon to call " and 2 or 3 days later, he called. He took no responsibility for ANYTHING. He told me that I canceled my order so they couldn't put it into production. Wait ! Didn't Dominique say I was next in line for delivery??? How can they not be done and I'm next for delivery and installation? He said "some of the parts are coming from China". Oh...... ok . So the conversation continued, me telling him how unprofessional he was etc. he didn't apologize at all. I went through 2 major holidays where company was at my house. Had to put papers up to keep the light out of my three bedroom windows. How embarrassing. Anyway, I told him I would Still get the blinds but I wanted him to bring them to my house and install them, then I would pay. He insisted that I leave a deposit . Well, we already went there so what would make him think I would give him a deposit again! Any way, anyone that deals with him should be VERY CAREFUL!! Thank God I got my deposit back. read more

Brandon is a thief! He has been taking people's money all the while knowing they are going out of business!! The front desk staff has been lying to us about being in production and that someone would call back with a delivery date for MONTHS!! We received bad quality product. Brandon came to take the defective shutters with a promise to come back, fix, and replace them within a few days. That was Feb 4! It is now Aug 22. No one returns our calls. Brandon is a coward lying to everyone and not answering calls. We have been defrauded! My husband drove to their location today and THEY ARE GONE! How do you take people's money with no intention of giving them product? We are all screwed. This is the second time we used them because we loved our shutters they installed for the downstairs and I really enjoyed Brandon. The second time around the quality was horrible and Brandon was very combative. If he would have been honest about the situation and not taken my shutters to "replace," I'd at least still have defective shutters on my windows. I will now have to pay TWICE to get someone else to install new shutters. I can't believe someone can be so deceitful. read more

I am experiencing the same problems as others. Brandon took an order for shutter refinishing and shades to be installed - in 2020. He took the shutters and brought them back several weeks later and had them re-installed. After looking closely, it does not seem as if they were refinished. Some of the slats are cracked. The pins in some of the slats are falling out. The hardware to keep them locked in place does not fit and they do not line up to close firmly. He and his office have been non-responsive. The shades have been a new kind of nightmare, from the very start, from 2020, to the present. I ordered a very expensive set of shades for my family room and kitchen nook. I paid a deposit and waited months and months and months. Brandon finally contacted me after I had called every single day, nonstop - leaving messages at his office and on his cell phone. He told me that the shades I chose were no longer available and had me pick out new shades from a different company. Again, I waited several more months, calling both his office and his cell. FINALLY, the shades arrived and he made an appointment to install them. He brought them out and told me he had added motorization to them, as a courtesy for all the delay. While programming the two remotes, he dropped one, breaking it and making it useless. He promised to order another remote. He never came through. My remaining remote is now failing, the shades are sagging and there is no remedy. Brandon and his company are not responding AT ALL. All calls and messages go unreturned. I have tried, but have not been able to find another shade company that will service the shades he put in. The manufacturer will not service them without an order number (which Brandon would have). I paid him $11,700 in total. I am beyond angry and frustrated!! read more

If only I could leave a negative 5 star review. Taking Brandon to court. I ordered my shades in March. Still no refund. I requested it months ago. How is this allowed to go on???? This is criminal. Please do not give this man business, he is a thief. read more

Maggie's shutters are the worst, I have never seen anything like this. They lie to you never respond take your money. Please for Gods sake do not use these people. I am already talking to my lawyer. read more

Do not do business with this company. They are in trouble with the IRS. They been changing instal date for months. Now they said they will not refund $3,000 they just stole from us. Brandon is a liar don't trust this guy. Bad business! Reporting to BBB as well. read more

Unfortunately, I will not be using Maggie's, as their salesperson, Brandon, has no concern for other people's time. He was an hour and 45 minutes late without a phone call or explanation. If someone is this inconsiderate and undependable from the beginning, they will not earn my business. Too bad, as they were highly recommended. read more

DO NOT USE THIS COMPANY. They take your money and you never get the product. We have been waiting four months. Still nothing. They make appointments and cancel. They lie about the time frame and keep telling you lies about delays etc. Do not listen to their excuses. Do not give them your money. read more

I placed an order in June and was told it would take 6 to 8 weeks. That seemed normal enough considering the current pandemic etc. 22 weeks later and little or no correspondence from anyone regarding my order I decided to cancel it. I was told by Michelle at the store she would take care of business and have my deposit credited to my account in 3 to 5 business days. 4 weeks later I call Mr Brandon Feryer who told me, Peter I am so sorry, give me 2 days and I will have that taken care of. 8 days later I am still waiting on the refund to appear in my account. I have called him at least 10 times with no response and left numerous messages with his answering service with no return calls. I would be very careful about doing business with his company as they certainly do not pride themselves on what they advertise as strong family and customer values. The sad part is I have used them in the past and they seemed okay. But this is next level poor business ethics. When I get my refund I will of course take this down, but people have to know what kind of shady people you are dealing with. read more