This appears to be a new store. It's very clean, comfortable. Fairly large inside and a nice patio…read morewith tables outside. Easy access from highway in and out. The best part is the workers are very friendly!

Super rude staff gave me the wrong drink, I ordered a Trenta mango dream with mango cold foam, and…read morethey gave me a venti so I kindly asked for the right drink and they said they will remake it and I could keep the wrong drink and I said okay, so 10 minutes go by and I ask them if they forgot and this guy said "we are working on other orders right now" rudely so I was like whatever and I sat down so another 10 minutes go by and they were not making my drink so I went up and they said I already had a drink and I said "she said I could have it and they will make me the correct one" so she asked and she lied and said she didn't do that so they handed me the drink and it was still wrong because I asked for it blended also but I was like whatever and just left

Service is acceptable. It appears to be a newer building clean and fresh. Beyond that it is…read morehonestly your run of the mill Starbucks but that's nice as you know what you are getting

Third time coming through here (in about a month) one to two hours before close and all the outside…read morelights are off (each time I've gone). (Taco Bell isn't even open yet right next to it and their lights are on). Nothing except the safety lights are on. Each of these three times the cashier has handed me the scanner instead of taking my card expecting a tip, "it's gonna ask you a question". But they're turning the lights off (or not turning them on) making costumers who aren't local think they're not open. It's literally a safety concern not to mention a work ethic issue. The coffee always tastes good and the people are nice. It just burns me up with people try to pull one over on the costumers.

I was so blessed to meet the acquaintance of Jaylyn! What a…read morejoyful soul. Not only was she knowledgeable about the products, but she also made the best caramel frappe I've ever had. It wasn't too sweet, it was just right. Her personality is definitely a great fit for this coffee shop and it was written all over her face that she truly enjoyed what she does. I recommend this quaint, cute coffee shop to everyone who visits the area. You won't be disappointed!!!

Wanted to stop at a local coffee place when driving through Troy. Based on another review I had an…read moreiced half-sweet vanilla latte with oat milk (0.79 to add) and it had a great espresso taste without being too sweet or strong. I also ordered a blueberry scone heated up. It was more muffin-like than flaky scone , but the flavor was great.

Stopped in for some coffee before we began our drive back home out of state, the lady working was…read moresuper nice & friendly. About 4 or 5 other people came in and out/drive-thru while we waited and it took a hot minute to get the drinks & food. Sadly they were out of oatmilk first thing in the AM so we got almond milk. Food was all microwaved so the bread for our sandwiches got kinda stale and hard. The coffee was decent we got lattes but I think there was little to no caffeine in it, it tasted like milk and syrup.

Handmade drinks and super fun staff! We were just driving to Florida and didn't want chain store…read morecoffee. Found the perfect place and they have yummy food too!!

Excellent latte! Service with beaucoup personality! And a "giving board" that was FULL! What a…read moregiving community. Great vibes & great coffee here.

I'm extremely picky when it comes to coffee, so much so that I only buy local coffee, and only once…read moreevery 1-3 months. But this place is good. Employee with mustache was kind, goofy, and helpful. They had arcade games, disco ball, plenty of study spots. Very neat place

Really fast service, nice staff, took 2 minutes for my drink! And I ordered the banana bread matcha…read moreoff of their menu and it was delicious, the store was really quiet because their was only me in there but the ambiance was nice,

Extremely Unprofessional Behavior in Drive-Thru…read more I had a very disappointing and frankly unacceptable experience at your drive-thru today from 11:33-11:44am. Store #: 09809. After waiting in line for about ten minutes, the employee at the window--whose name began with "Mari"--told me "Have a good day" as she starts to close the window, before giving me all of my order. I politely let her know I was still waiting on one of the drinks, and instead of apologizing or calmly resolving the issue, she rolled her eyes, got visibly annoyed, and snapped at me with: "Well you need to give me a second to go get them." Her tone was rude, condescending, and completely unprofessional--especially considering I had been patient up to that point. There was absolutely no reason for the attitude or the disrespect. It felt like I was being scolded for expecting to receive what I paid for. I won't be returning to this location, and I hope this behavior is addressed. No customer should be made to feel like they're a nuisance simply for asking for their complete order.

Located right next (and attached) to the Trilogy Hotel, I popped into this Starbucks on a November…read moreSaturday morning. The line wasn't long nor was the normal wait for your coffee. However, my order was a few minutes behind since a ticket was never printed. It wasn't bad at all, but the staff upgraded my grande pumpkin spiced latte to a venti. So kind!

Very unkind. Very much have an attitude all the time. They ignore you on purpose. It's really…read moredraining especially when you're just trying to have a great day. Cause life is hard enough. I'm full of love and this location really likes to try and make me feel insignificant and unworthy of care and love from my community. It's like they want you to have as bad as a day as they are having just because you want to use the bathroom, or charge your phone, or order something really quick. I just feel like if you don't like your job--if it isn't your passion, your calling, where God led you to be JOYOUSLY--then those employees should leave and stop ruining the aura of a city/place. The people of Montgomery especially in the service industry very much pick and choose who they're going to be friendly with and smile at. This location specifically gives me the hugest ick, but I really love Starbucks--honestly as a franchise despite its weird dealings with supporting Israel's hatred and whatnot--and this is the only one in Downtown Montgomery unfortunately. When I worked for the State, the service was trash. Gutter. Only a few times was the service actually on par. Yet we would see them in the same breath be silent to us and loud and obnoxiously greeting others. Weird right? Lol nope, just oddly intentional in an embarrassing way. But I can't be embarrassed. I'm just embarrassed for them. I resigned from my position to boycott capitalism and such, but I still like what I like--and I do feel like Starbucks is the definition of eating food and drinking drinks you know are mediocre (though yummy) and super processed--and still engaging because you like the look of the place and the taste most times regardless. As an unhoused person, I guess the service is still just as trash and the energy is just colder. Even more of a "we don't want you here." I did direct these comments to someone working today, but I think much like with Prevail Union--these companies and workers no longer deserve my or your (the reader's) support and business/currency. As I also reviewed under Prevail, it is time for a decent, righteous human being and leader to open up a reputable coffee shop in the area that is truly about community and not faking it for sales and revenue like most businesses Downtown are. Let's take the trash out, Montgomery It's not the homeless, it's the people with homes. Y'all are truly stinking up the blessings of life with your worthless opinions and wannabe bullying and ostracism It falls flatter than the coffee. Only two stars because I get to use the restroom without them speaking to me too much cause they're too busy making sour faces and feeling a way about it. That's been the biggest blessing of their existence and mine.

This guy John who was my barista got my order correct and helped me decided what to get such a fine…read morenice young gentleman who has a promising future

DON'T STOP here!!!..The day shift staff is the WORST!!!..At the 11:00 hour there is a person by the…read morename of JOHN that NEVER gets your order correct..talks down to you..and gets an attitude when you try to correct your order!!??..Thus has happened to me to 2 tines!!!..There will not be a 3rd time!!!!..Is it racism???!!..Is he just an a hole??!!...You decide!!!..There are too mani other places to go than to put up with this kind of treatment!!!...

Highly recommended i always trying to catch Jhonatan before he leaves 4pm because he makes the best…read moreever Macchiato in my life! all of them are pretty kind of baristas but Jhonatan is another thing 100!!

Pretty and inviting but small interior. Parking was more than adequate and it's in a great…read morelocation. Unfortunately the coffee here is pretty terrible compared to every Starbucks I've been to. I've tried the macchiatos, cold brews, special drinks, etc. across 3 different days and nothing is as good as it should be. Unfortunately there's not much competition nearby so this is really it. That being said, I did think the service was good. When I arrived someone immediately moved to the counter to take my order and waited until I told them I did a mobile order. I rarely experience this at Starbucks (because they are busy running around making drinks) and I appreciated their commitment to greeting the customer and not making them wait to order. If they could improve their coffee quality I'd come back!

Grand opening and they were out of everything. The customer service was good.The ambiance is as per…read moreusual.

I arrived at 1:00 pm on Wednesday, February 1st to get a coffee at waited behind the two people in…read morefront of me. When I was at the front of the line, one lady told the other she was beyond the "grace period" and had to leave. Then she started cleaning the area. She never acknowledged I was even in the line. After about 5 minutes, I went to Subway. Really lousy customer service during an off-peak time. You can do better than this--especially on a military base where everyone's time is limited.