My wife loves pasta dishes. I have food sensitivities to both tomatoes and dairy, so that means I don't usually treat her to Italian restaurants.
She wanted to go to Maggiano's for her birthday. We got a reservation and went.
I was very impressed with the room. Very pretty mix of old and new elements filled with well-dressed and polite wait-staff. But we had to wait for 5 mins, even though we had arrived on time for our reservation.
We were seated. The place was packed. Our waiter appeared to be serving 10 tables... maybe more. The first person to our table was a manager to ask how we were doing. We did not have water or bread at the table yet, and we have now been seated for over five minutes. An assistant waiter arrives with the water and bread a minute later.
Easily ten minutes later is the next time anyone comes to the table; our waiter introduces himself. We order a bottle of wine and appetizers, and I announce my food issues. He sends the chef out to talk to me.
I was very impressed with that. It was very reassuring that I could inform the man actually preparing my food about my allergies. I order the veal marsala with a side of pasta (which he could easily modify), and then an extra side of grilled asparagus.
The food arrived at our table after a small wait. Since it is prepared fresh, the wait seemed slightly long, but not too excessive. However, we had arrived at 6:30, and by the time we actually had our dinner it was 7:30 and the bottle was almost empty. The food was tasty, but the veal was overcooked. The asparagus never arrived.
After finishing our meal, our waiter came up and asked if we wanted dessert. My wife is not too into sweets, and my allergies preclude most Italian desserts. But I ordered a port.
Easily ten minutes later, I visited the waiter's station to get my bill, since it did not seem that my port was going to make it to the table. A few minutes later, the bill arrives along with some complimentary lady fingers for my wife's birthday.
As I was looking at the bill, I noticed they had recommended gratuity amounts... 18%, 20%, and 22%. That seemed a little gauche, but the thing that pushed me over the top was that the amounts were WRONG!
Our bill was $131.10, before a coupon and tax. After coupon, it was $121.10. Add in tax, $129.58. 20% of these numbers is $26.22, $24.22, and $25.32. What did they recommend? $28.06 (which is one-fifth of what the amount of the bill would have been had they not gave us the coupon reduction and had charged tax on the full amount). I shouldn't have to break down an itemized bill at the end of dinner just to figure out my tip.
So, this was a completely "Meh" experience. I loved the concern for my allergies. I hate that they have so few waitstaff that they can't attend to basic needs on time and they can't get orders correct.
And apparently, they can't do math. read more