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    Magarian Rug Cleaning

    5.0 (5 reviews)
    Closed 10:00 am - 5:00 pm

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    Services - Magarian Rug Cleaning

    Carpet cleaning

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    K-A New Dimension  Cleaning & Protection - Stain Removal

    K-A New Dimension Cleaning & Protection

    (73 reviews)

    $$

    Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

    AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

    Green Clean

    Green Clean

    (22 reviews)

    We began using Green Clean Salem more than a year ago. We are extremely happy customers. Our…read moreroutine cleanings are always terrific. We sought them out for being eco-conscious. Very friendly and hard working. Highly recommend! Note: I read the couple lower rated reviews. Since they seem to stem from 1st experiences I went back into my emails to review what expectations were set at the beginning. The owners Pricing and Policy email is so detailed and specific it leaves nothing to be misinterpreted.

    I tried them out due to the reviews and just moving here. The two young ladies that were sent were…read morevery sweet. But. That was about the extent of the positive. The owner let herself into my house to check on the girls, said that the first cleaning was cash only (10 mins until they were finished), then left. I left to get them cash, and as I went to look at the job that was done, and I was incredibly disappointed. There was dust and paint chips all over the counters. The overhead hood of the stove was covered in gunk, the toilet bowl scrubber was left in the toilet, the bathtub was filled with sudsy cleaner, and the bath mats were left up. I contacted the owner regarding such, and I was advised that I had a great cleaning, per the UNAUTHORIZED pictures the girls took of a few things that they did scrub. Never. Again. Outrageous cost for disappointment. Here's another reason, as you can see, as PROOF, an argumentative response instead of finding an ideal resolution for all parties involved. Now she even changed the "time" that her employees attempted to clean the home. My HUSBAND and I work from home, and we're working the whole time. Not sure how we could possibly have made anyone uncomfortable while we were very busy working in our office. To even bring up the fact that my husband had to use the restroom is asinine. BLAMING us for her employees shortcomings. NOT ideal or professional as an owner of a business.

    Magarian Rug Cleaning - carpet_cleaning - Updated May 2026

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