This location has to be one of the worst retail stores that I've been in. Supposedly, they are a…read morehub for Amazon returns. Don't bother. They cannot do simple fifth grade math here. I had to show them over and over how the receipt had the correct amount, but they rang it up wrong for a return. Manager did not seem to care when called to the customer service counter. Just phoning it in, and waiting until the clock tells him he can go home. No real service here.

Returned a pair of slacks and there was a balance left[$3.00] I was not aware of . I never…read morereceived a statement from Kohl's but they instead reported it to my credit! And grew it to $8.00 I never knew I owed !! Because of this it dropped my credit score over 100 pts . I will never put a foot in a Kohl's store again . Also will destroy any offer from Capital One ---they also were NO help in taking care of the problem . They just don't care !

I had really terrible and uncomfortable experience today at the boutique in Holland, MI. I had…read morestopped in to return & few items and do some more shopping. Francesca's is one of my favorite stores & I always find cute clothes & nice sales associates! When I approached the counter, the sales associate was noticeably grimacing. When I told her (very nicely) good morning & that I had a few returns her response was "Oh, so you're returning everything you bought?" Yes ma'am, I'm returning 2 dresses I bought online because they didn't fit, and was stopping in to return & then shop for some other items. The entire transaction I felt like I was being absolutely outrageous & rude for making a return. Every single thing she said felt like a command and was not said in a tone that could remotely be considered kind. She did not wish me a good day, even when I (still nicely, somehow) said thank you. It was quite literally the worst experience I've ever had with a sales associate & ruined my day (dramatic, I know, but an ounce of respect would have been appreciated). I will absolutely return to Francesca's but absolutely not if I see this associate!

Francesca's is one of my favorite chain stores, and this is one of my favorite locations (it's much…read moresunnier than most because it's in a boutique district, not a shopping mall, and the layout is bright and airy). When you hit a sale just right, there's no better bang for your apparel buck than Francesca's. Their clothes are priced to sell to begin with, so when they mark things half off and then have a buy-one, get-one sale on the clearance prices, you can score cute shirts for only a couple bucks or adorable dresses for single digits. I'm a huge sucker for color and hippie patterns and prints, so this is the store for me. They also tend to have awesomely friendly staff, which makes shopping there a pleasure. I've never seen this store be messy as so many chain store tend to be when items needing to be re-racked get piled up. Total class act!

In my travels I have come to depend on a few different stores that carry "travel" based clothing…read morelines. Jos A Bank is a good one. I like the traveler series of shirts. Throw them in the suitcase and go, no worries about dry cleaning. I hate paying for dry cleaning! My next purchase will be the Travel washable wool pants, stay tuned to see how they function. Last point is that the sales at this location can be good, so look while you are on the road.

The staff are exceptionally patient and helpful. There's often a sale going on and I've gotten…read moremuch better quality than discount stores for the same price - probably bought 6 sportcoats and a couple suits there over time - including one that they did emergency same-day tailoring on for a funeral I had to go to. The shirts are very good quality.

I have shopped with Gazelle since high school when I lived in Kazoo and my mom bought my shoes. I…read morelove going in here the staff are knowledgeable and take their time with you ensuring you receive the best fit for your foot. Ben helped me today and I Initially went in for Altras for no reason other than they had a red shoe once (call me shallow it's fair here!). Trying on an Altra the hand to glove feeling wasn't there. Ben took his time and ultimately I purchased an ASIC model. I even tried on Nike, who have began making wider shoes (Ben told me!). Always an enjoyable and pleasant experience here!! Every time I leave I feel like I want to run a marathon..

I was at work today in Whitehall and called this store ahead of time to ask if they had the New…read moreBalance Fresh Foam x860 in sizes 12.5 or 13.. I was told they did, so I said I would come after work to try them on. Keep in mind gas is expensive. When I arrived, a friendly saleswoman tried to help me, but they did not have either size. And so she asked the guy employee to check, he also came back with bad news. The saleswomen was very apologetic and I understood, but as I was leaving male employee said something along the lines of, "Maybe he (the customer) was heard wrong." That response bothered me more than the store not having the shoes. If you're unsure what a customer said over the phone, confirm it before telling them the item is available I didn't know there was an 880 or an 860. When I worked at Arby's when I was younger, we were taught to repeat an order back to the customer to make sure we had the order correct. The same basic principle applies here. I guess the internet is where I have to go.. Thanks

Wandering around downtown during my "Christmas break," Nate and I stopped in to a few shops we…read morehadn't visited yet, including Greyson Clothiers which opened in November 2024. First just know that this is a high end fashion brand. I knew that I am not their target demographic going in, but I didn't love the experience at the store. We were not greeted when we walked in, nor were we paid any attention to at any time while we were there. No "welcome in, let us know if you have any questions," etc. Unfortunate because I would have loved to learn more about the brand and their plans for the space, as it looked like they were going to be doing something cool towards the back of the store. I did love the vibe of the store - a dark, moody, academia aesthetic - but I felt so unwelcome that it made me not want to spend much time there. Plus the shirt I looked at was $300 (again, not the target demographic haha). The apparel was very cool and they even had some kids items and Lions gear. Even though this isn't a place for me and I didn't have a great experience, I encourage anyone who is interested to check it out as it is a unique offering in the downtown area.

Love Greyson! Such a beautiful store with amazing products. I came to one of their events. The…read morestaffs are super lovely and attentive when I needed help finding products. Great place for quality leisure apparels.

The staff at this REI are so incredibly attentive, knowledgable, and helpful! I have come in for a…read morevariety of different needs over the years and I have always received incredible advice and information from the staff. As a company, I have enjoyed REI's sustainability and environmental advocacy and dedication. I would recommend doing the lifetime membership. It's only $30 and iirc you get a $30 voucher after joining. This gets you future discounts but most importantly, access to the physical and online re-selling platform through REI. This is a great way to sustainably buy and sell items through a reputable source. I often use this resource and have been really grateful that it exists.

Some REI's have some really bad attitude. This one does not! I've been here twice and I really…read moreenjoy the people.

My mom and I were here last week, and the staff and ass't manager Heath, could not have been more…read morehelpful. Heath took the time to look for shoes online for my mom. He also called the 28th St store to see if they had her size. This is a great store with name brands and discount prices.

I've had one of the worst experiences at this store. I bought a pair of boots there, had them for a…read moreweek, and NEVER worn them. I just simply didn't want them. I went to go return them with the original receipt to get my money back, and a manager named Pam told me they could not take them back or return my money. I explained I was in last weekend, and never worn them. She still wouldn't take them. So I decided to call the supervisor of the store, and I kept getting someone on the other line saying they will send in my request. I called numerous times to try to talk to someone, or to see if my request was read. (This was within 2 1/2 weeks of the purchase) On the third week, the supervisor finally called, and during that phone call, the call got dropped. So I called again, no answer. I kept on them about my request, and finally the supervisor called back AFTER the 30 days was up and said there was nothing they could do. They purposely called after the 30 days so I couldn't return them and get my money back. I will NEVER go here again, I will NEVER recommend this place to anyone. There are plenty of stores within the outlet mall with better shoes, and better customer service.