Since my last review, the owner of Leigh's contacted me by phone and has explained to me that their…read moregoal since purchasing the store has been to improve customer service. She was very apologetic and said she will address concerns at a company meeting. This spoke volumes to me. I was very impressed with the phone call and I believe things will improve. Today I received a very nice note from the owner. Because of this excellent response to a review I placed earlier, I am adding a star to the review, and I am looking forward to visiting this store again when I am back in Michigan. I feel that it is run with professionalism and care. Thank you for calling me and sending the lovely note! It's small businesses like this that make Yelping fun! By the way, did I mention all of their cute clothes they have? (As well as a great makeup variety and shoes) :)

Cute store and bought a pair of very high end pants. Was asked by associate if I wanted them hemmed…read moreand I said yes. I pick them up after several days and get charged $30 for a simple hem. One would think with a price tag that high and an "upscale" store that would be included, especially as the associate asked I wanted it done. Sour taste after that purchase and they lost a big future customer

Greeted and nice store vibe but NOT a customer centered business. I have shopped here many times…read moreand have been very satisfied. Warning ! If you buy a pair of $200 Agolde jeans if you remove tag you can not return ! My daughter bought $550 worth of clothes and somehow the jeans she selected were not the ones that made it home . Had receipt , returned unworn and had tag but it was removed . Response was we can't return them try selling on posh mark ! Wow! We both left the store saying we will take our business elsewhere. Trying to support local only to be disappointed.

Had a wonderful experience at the store today. The stylist / sales associate that helped me was…read morenamed Rachel and she was fabulous- probably spent over thirty minutes bringing options and showing ways to style. I'll be back! Mostly because of the wonderful service ! (The clothes were great too)

Not denying anyone service? That's a load of malarkey. For those who are UNABLE to wear a mask, you…read morecertainly are refusing service. If one orders online and has to return an item, how is that item handled based on the fact that one was unlikely wearing a mask at home while trying it on? Do parasites or communicable diseases not count at home?, and what if a client had covid? You'd never know so how absolutely ridiculous your statement is. And 'extending this expectation to clients' again is a load of malarkey. That's a roundabout way of communism at play. 'Do it our way or you will be denied service' Perhaps you should review CDC recommendations again. Heir Fauci has stated from his own mouth that masks do nothing but placate the wearer. Ummm, yeah. Anyone who has a lick of common sense can figure this was a scam. Too bad for you Nordstrom Rack, you've lost a bunch of customers because of your politically correct/woke policies. I find it very telling that your stores, at least the last two I saw, were low in stock of most items. The stores seemed bare. Maybe it's a sign that the silent majority is done with your BS

Love this store! Mask guy needs to get over himself. Think of others than just yourself, buddy. Be…read morea team player. I am always welcomed at this store and they have great deals! Highly recommended!

MoDiv is a small business incubator that gives retail start ups and established business that wish…read moreto expand, short term, flexible and affordable leases in a well traveled part of town. Assuming the name stands for its location -on the corner of Monroe and Division street- it is in the heart of downtown Grand Rapids and easy to find accross from the Civic Center and the police station. Currently, it hosts several clothing and accessory shops as well as a shoe store, floral design area, an ice cream shop (with amazing homemade cones!), and a soap & candle type shop. Because of its nature, shops rotate in and out so make sure you check in often to see whats here. On my most recent trip, I checked out Blu- Goodwill ' s fashionable new and used women's clothing shop for some great deals. I also explored the soap and candle shop for yummy smells. They have one particular candle called 'the queen of farts' that had me cracking up! Don't worry- it did smell good!

My cousin had been wanting to check out this clothing store and we were both pleasantly surprised…read morethat many of the price points were very affordable. And the store is spacious yet full of stuff...how do shopowners accomplish that bit of magic? We found gifts at different price points including for my grade school niece (never buy expensive jewelry for that age group) and a lovely velvet smoking jacket for me... which why am I not wearing that right now? The staff was lovely and helpful, pointing out sales and options and explaining the store's return policy. Did I mention it's in an old gas station? Cleanest former service station I've ever seen!

This store has lots of great brands at different price points. The selection is really great and…read morethe customer service is excellent !

Wonderful place. Meme's knowledge of her subject, patience, and expertise impressed my girlfriend…read moreand me. Her shop is not a retail store; she blocks out time to do one-on-one service. A startling high number of women wear poorly-fitting bras, and she cares about getting the right bra on the right lady. Both my girlfriend and I were grateful for her help, and she took the time to do it properly.

This beautiful lady definitely knows her stuff, and teaches you so much about bras, bra care, and…read morehow to take care of your breasts. I've taken so many friends here and they are always impressed. Prices are more than fair, and with all the advice and expertise - it's so worth it

Interesting spot in GR! I've been to this consignment shop a few times now and have been slightly…read moredisappointed both times I've gone. Each time I've gone it seems that the clothes selection is for the wrong season. Going in July I was expecting a lot of tank tops, sundresses, and skirts. What I found was a lot of sweaters, pants, and long sleeve shirts. Prices were high as well. The store is organized very well by color and size which makes it easy to look for certain pieces. The staff were friendly as well! If you're looking for season specific pieces or cheaper pricing this is not the place for you.

Great resale shop full of stylish items. If you're expecting goodwill prices; this shops not for…read moreyou. If you appreciate quality, on trend items, are familiar with typical designer retail pricing and choose to save some $ as well the planet you should definitely check it

This is a smaller loft store so they will not have the selection of others but they have excellent…read morecustomer service. They do have petites though! They have helped me find items that fit well in the past with good advice on jean cuts and walked me through the online options (which they had good knowledge of) for things which were not in store. They also do a big business in return of online items so there is an entire rack of "online only" items so you might be surprised by that selection. Anyway, I encourage you to stop in and let the staff help you find a new cute outfit.

I am writing this review to commend the managers at this location for their helpfulness. I had…read moreordered a pair of pants through the store, but there was a shipping glitch and they never got delivered to my house. The managers, Crystal and Abby, worked tirelessly to track down the pants and get them delivered to me. There seemed to be a few system issues with LOFT - the return address for the pants was a strange location that the store couldn't contact easily. The 1-800 number for LOFT was not helpful at all, the system didn't seem to be integrated with the LOFT stores. I had moments of frustration, but it was totally redeemed by the effort that Crystal and Abby put in. It was their helpfulness that has made me stay a loyal LOFT customer.