I had really terrible and uncomfortable experience today at the boutique in Holland, MI. I had stopped in to return & few items and do some more shopping. Francesca's is one of my favorite stores & I always find cute clothes & nice sales associates! When I approached the counter, the sales associate was noticeably grimacing. When I told her (very nicely) good morning & that I had a few returns her response was "Oh, so you're returning everything you bought?" Yes ma'am, I'm returning 2 dresses I bought online because they didn't fit, and was stopping in to return & then shop for some other items. The entire transaction I felt like I was being absolutely outrageous & rude for making a return. Every single thing she said felt like a command and was not said in a tone that could remotely be considered kind. She did not wish me a good day, even when I (still nicely, somehow) said thank you. It was quite literally the worst experience I've ever had with a sales associate & ruined my day (dramatic, I know, but an ounce of respect would have been appreciated). I will absolutely return to Francesca's but absolutely not if I see this associate! read more