This location has to be one of the worst retail stores that I've been in. Supposedly, they are a hub for Amazon returns. Don't bother. They cannot do simple fifth grade math here. I had to show them over and over how the receipt had the correct amount, but they rang it up wrong for a return. Manager did not seem to care when called to the customer service counter. Just phoning it in, and waiting until the clock tells him he can go home. No real service here. read more

Returned a pair of slacks and there was a balance left[$3.00] I was not aware of . I never received a statement from Kohl's but they instead reported it to my credit! And grew it to $8.00 I never knew I owed !! Because of this it dropped my credit score over 100 pts . I will never put a foot in a Kohl's store again . Also will destroy any offer from Capital One ---they also were NO help in taking care of the problem . They just don't care ! read more

Went to return 2 pairs of shoes and exchange 2 pairs for different sizes and the lady named Carol working at the return desk confused all the boxes and returned the wrong shoes, then told us since it wouldn't be an even exchange we would have to pay $84. We told her we already bought the shoes and we were just exchanging them for different sizes in which she replied "well I already returned those ones" and then we told her we would not be paying that for shoes we just wanted to exchange and when the manager came she blamed her mistake on us... right in front of us. Very rude. Would not recommend exchanging stuff here it was an awful process. read more

Your location Kohl's 745 Center Dr NW, Walker, MI 49544 Kohls Calls employees need to read and understand their policy before taking a position and they also need to honor their mission statement I found this to be a very negative environment. It's sad when retail store workers have more time in finding fault with a customer/co worker that being myself someone who helps their store over helping other people, doing their own job or respecting. Customers. They do not honor their mission statment. They do not respect or participate in their own policy agreed to at hire disrespecting their position in the public eye.I do not recommend working for them or shopping the Alpine location.Some staff have hidden emotional problems ready to bully or harass. KOHL'S needs to clean house in more then 1 way. I shared pictures with the condition of the restrooms when I 1st started cleaning at Alpine it took me 2 months to get the urinals looking good and even their toilets had build up. I worked very hard out of respect. My co worker at that time was not showing up for work leaving me to do work of 2 people. Because of Poor treatment from cashier Hillary and Kohls management I contacted my company ending my services to that location. these kind people are the reason that they have nobody to clean for them if you're going to disrespect people they also removed my comment from their reviews very dishonest read more

I had a great experience at this Kohl's location thanks to the cashier, Marcy, who told us all about all of the new features on the app that we were not aware of. She took the time to teach us how you don't even need to bring your Kohl's card anymore, as you can scan the QR code they provide and it goes straight to your card. I promise, I am not a Kohl's shill, I genuinely enjoyed that extra level of customer service and made sure to write down Marcy's name after leaving. read more

I go in, get the stuff I need . No issues . Any returns I've done I haven't had any issues with. The online order and store pick up is nice . Just wish it was in the front of the store where people can locate it quickly. read more

Bought my wedding jewelry at Kohl's, and I was so excited about the wide selection! I wanted jewelry for a reasonable price that didn't look too cheap, and we found the perfect earrings and necklace here! So glad to have found side a wide selection. Update: dropping a star due to pushy sales staff. My fiancé and I bought a few things today and we had to say no to the Kohl's charge card literally over 5 times before the checkout lady stopped hassling us. It was just needlessly aggressive. read more

Restrooms have been bad then good. Kohl's employees at Alpine location need work on their attitude. Not a very friendly environment.

Your maternity section was absolutely the worst thing I have ever seen. If you know anything about pregnant women, they wouldn't waste two seconds in a department like this to search for something you may or may not have. Every single rack was inconsistent and completely cluttered. I suggest you have someone work on this. The rest of the store looked great and it seemed like this was completely forgotten. There were also kids bathing suits, men's button ups, etc. in this section so it wasn't even a promised maternity. read more

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Great place, great stock, great people, and great prices lol, seriously I beat Amazon's prices every time I go to kohl's for kitchen, bath, clothes, and work out accessories. Between the coupons and the other sales amazon is left in the dust lol. Whats even better is now they take Amazon returns! So if you buy something and don't like it or it don't fit, you can bring it to kohl's have them return it for you and proceed to get a replacement that day from kohl's and most likely at a better price! Like seriously how can you beat that? And they will open a credit account for anyone, trust me I should not have been able to get one but I did, I'm so happy that I'm actually paying it off every month because with the credit card and coupons you save even more money! It's ridiculous how much you can save! Like I really hope this doesn't put them out of business because I just recently discovered them and never want them to leave now lol. Oh and if they don't have stock you can order with free shipping if your in the store through the app! It GPS recognizes when your in store and offers you the free shipping in case they have no stock! read more

Pretty decent department store. All of the basic categories. They have a large housewares department and a good selection of picture frames, at good prices. Their clothing is pretty good. I just am picky when shopping for clothes here and it works out pretty well. Lots of parking outside. Mostly friendly personnel. Now, if they would only run a sale once in awhile! :) read more

I've gone to this Kohl's location since I was a kid. They have a decent home goods and kitchen section, great long-lasting shoes, and extensive men's, women's, and children's clothing sections. You can't beat their clearance racks; though they aren't organized by size, they have lots of cute, current fashion at 40-90% off the original prices. I've also always been pleased with their tights and nylons selection. Mine rip so often that I just pick up several at a time and use a Kohl's coupon on them. Lastly, Kohl's cash is a nice perk for spending (I believe) over $50. I have $15 to spend this weekend! I just have to control the amount I spend so that it ends up being a reward, not another large purchase. read more

Great customer service! A little short on sales associates, but quality associates who want you to have the best shopping experience. The asst mgr/mgr (Deb ?) absolute outstanding during a power outage. She kept customers and staff calm and guided all thru checkout experience being offline. I'm impressed! read more

I bought a beautiful diamond bracelet used to buy all my running shoes there the leggings are great I'm real partial to J Lo's clothing line I bought most of my purses from there every time I need something special it's my go to place it's in my stomping grounds and so I stop there regularly I never know what I'm going to find read more

Yesterday shopping at Kohls was not what it used to be-they advertised a sale but failed to staff the registers up front on both sides! Long lines and waiting made for a longer day than I had planned! So disappointed in their indifference on how to treat their loyal customers! read more

I cannot believe how this store has gone down hill, it is so messy even first thing in the morning! I worked there about 15+ years ago and every night we straightened and folded before leaving. I tried to find a pair of ladies jeans, it was such a mess. So disappointed read more

Today I called Kohl's on two different occasions; I must say I was greeted both times with VERY pleasant sales associates, they were polite, courteous, and very willing to answer my every question plus, they offered their kind assistance to help me in what ever I needed. The 3rd person was the "runner" did the leg work,...SO often anymore when calling larger department stores it takes forever for the phone to be answered, if it's answered at all ( I won't go into how many do not know how to operate a multi line phone, when placing you on hold, they end up disconnecting you) not so In this store! I wanted to give a shout out today to three women/girls who were doing a job and did so with with professionalism; they made me feel that they were Pleased to help me! Great Job! The Junior Department: Jamie Janice Jody Great Customer service is a must anymore..With employees like you, Kohl's will have a chance to have continued success in the retail market........ read more