I have owned dogs my entire life, love them,have taught my children to love & care for them. They each have thier own personality & become such a part of our family that cant imagine a day without them. We presently own 3 dogs now, our oldest is 12 yrs. He's a sweet old man who likes spending his twilight years basking in the sun, sleeping & getting pets. Recently his collar was getting worn & he was in need of a new one. We had a hard time finding a decent new collar for an 85 pound English Bull Dog with an 27in. neck, so we got him a temperary chain collar which he figered out how to shake off by bowing head. Last week while we all outside doing yard work & ect.., our beloved bull dog layed in his favorite spot all afternoon, by dinner time I continued my yard work while timing dinner on the grill, this is how I knew my old & sometimes confused old man had followed me to a far, back area of our yard, probally got confused,(or couldnt see well due to cateracts), & went thou a nieghboring yard & was lost for 20 minutes, after apparently slipping out of his collar. A neighbor who knows our dog told us she just saw another neighbor who does not know our pet, pick up our dog. We arrived at this mans empty house, waited 15 mins, he came home to inform us he took our dog to MADACC, which was closing in 20 mins. We raced down to 38th & Burnham, walked in, out of breath & upset, but only with worry, but relieved we had found our dog. We were met with the most rude, insensitive receptionist I have the displeasure to speak with in a very long time. We were told we could not pick up our dog until 10am the next day because they cant "process" any paperwork after 7:30,{we arrived at 7:50, our dog arrived 10 mins before}, I asked how the paperwork on our dog was done after 7:30 if this was the case. I wasent given an answer, just that our dog was inpounded & we could not get him. I pleaded with this receptionist, our dog was old, needed medicine daily to please reconsider. She proceded to sigh, roll her eyes, ask,"well how OLD is he?", without waiting for an answer she said,"fine let me call in the back & see if hes been even inpounded". The 20 mins we waited for her to, finish chating with someone about kittens, answering the phone, finally asking if she could "help" us, shouting to another employee to lock the door, argueing with us about our dog being 1.- impounded,2.-cant do paperwork after 7:30, she then decided to call to see if he was inpounded. We left being told to bring proof of rabies vacine, & money to "bail" out our dog. When I arrived in the am I did not need proof of anything, they had called our vet,{our dog is micro chipped}, harrassed them for our address, which our vet said they have never been asked by theese people nor would they give it out. We were to prove he was licenced, I was not told that the night before. To make this horrible experience even worse, our 12 yr old family pet came home with kennal cough & an ear infection!! So $300., a sleepless night followed by a week of up & down nights with a very sick dog, & lots of tears later, we are still shocked & upset with this tax payer funded agency & its ill trained staff. Also a talk with my vet reveled more horror stores of botched "discount" spay & neuter surgerys he has had to fix because once you take an animal there for the procedure & anything goes wrong, thet will not see the animal agian!!
I will tell everyone I can who has an animal about our horrible experience at MADAC. Im also informing the journal, fox 6 & anyone else who will listen. The Humane Society does a wonderful job CARING for all animals,{hence the use of the word "HUMANE"}, & they struggle for donations every year.
If shutting down a terrible place like MADAC isnt an opption, then at least use our tax $$ to make the place CLEAN, SAFE, & DISEASE FREE!! And TRAIN the EMPLOYEES on how to SPEAK with INTELLIGENCE, & to give the PROPER INFORMAION. read more