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Sauk Rapids, MN

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Mad Motors

1.0 (1 review)
Closed • 9:00 am - 6:00 pm

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6 years ago

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Minnesota Truck Headquarters - 2017 Jeep Renegade Trailhawk

Minnesota Truck Headquarters

(19 reviews)

Honest Review: My experience with MTH started off pretty decent on December 28th, 2021. Ryan did a…read moregreat job at walking me through the sales process and explaining all the details of the truck I was purchasing and tried his best to help me out. However, my first red flag was the fact that they had no intentions of showing me the purchasing details, seemed as if they were just trying to get me with the highest interest rate possible and get me out of there without any question. They wouldn't even show me the paperwork when I asked for it. After I told them an 8% interest rate wasn't going to fly, they ended up pulling my credit 7 additional times (if you are going to pull someone's credit that many times, at least give them a heads up). Their excuse for an 8% interest rate was, "you need to understand what you are buying." which is absolutely ridiculous. After we worked that out, everything went smooth, until I pulled out of the parking lot an hour later...I was roughly 1 minute down the road when the check engine light came on. I called and they set up a time the following week to check it out. In the week waiting to bring the truck in, here are the things I noticed was wrong with it (which none of this was stated): Drivers side heated seat not working, drives side seat was loose, steering wheel buttons non-working, loud thumping from underneath the truck, backup camera non-working, windshield washer lines removed, and the list goes on. It would have been one thing if they would have told me about these things prior to purchasing but I was told that the truck had no issues whatsoever. After Kevin (service manager) got ahold of me, he has been an absolute pleasure. He does a great job and I believe he truly cares about the customers and their concerns. He does his best at getting the problems solved. After the truck spent a week getting worked on, I found out that there were more issues than what I even noticed...the most concerning thing they fixed was the cab mounts that were broken off. It is concerning with all of the issues that I found, and they found were not caught before I purchased the vehicle is beyond me. After all those issues were fixed, I ended up having to bring the truck in again the following week due to the backup camera still not working and the hoses on the turbo blowing off. Again, Kevin took care of the issues. Now we are sitting here a month and 15 days after purchasing it, the truck has spent roughly the same amount of time in their shop as it has with me and guess what? The heated seat that was "fixed" now blows cold air instead of heating it, the steering wheel controls still do not work, tailgate won't stay up, the belt is squeaking/chirping, the truck needs new brakes and a new steering stabilizer (I have only put 800 miles on it!!!). Which I totally understand a used vehicle will not be perfect but at least state these issues prior to someone making a purchase. Overall, if you are purchasing a new vehicle from MTH you may be able to get away with it, however if you are looking to purchase a used vehicle, save your time and money and go elsewhere. The vehicles are in fantastic cosmetic shape but who knows what you will get in terms of functionality. Not only has the truck spent just as much time in their shop as it has with me, everything was pulled out of the truck before I took it home. All the cup holder inserts were removed, the center console insert had been removed, the dash plug-in was also removed and so on. All that I can say is I 110% wish I would have stayed away from this dealership. Feels as if they have taken full advantage of me and now, I am to encounter all of these issues that were hidden and undisclosed prior to the purchase. That being said, I hope/expect MHT to either continue to cover these issues that were undisclosed or just take the truck back. At this point, I am over it... The only reason I even gave them 2 stars instead of 1 is because the service manager is the only one who seems to care and wanting to make things right.

Very poor communication, bought a truck here in May2025 . Transmission went out 12 days later. I…read morewanted a different truck. I drove the truck not even a month. They worked out numbers to get me into a different one I lost 16000 dollars in that month. I gave them a great trade plus 6000 dollars down and I still lost 16000 dollars in a month. I would not recommend them at all. This was at MTH of Forest Lake.

Sell's Auto

Sell's Auto

(6 reviews)

Family had been going here for years so I chose to get my next vehicle from Sell's. It turned into…read morea huge mistake. The vehicle I was set on was essentially being pushed heavily on me. It wasn't long after a list of issues, Corey was great at first, helpful, once it came to my request of a write up of what's wrong and a qoute he became short with me, a lot of excuses "I'm new here it's onlymy 3rd month", "I'm not a mechanic, I don't know anything about this". Brought the vehicle back look at something covered by the pathetic extended warranty that I had added into my bill. At the time expressed my concerns and to have a few things looked at, again asked for an inspection and qoute. Pick the vehicle up and it wasn't done. Again got the "I'm not a mechanic, I don't know anything about that". At this point I hadthe vehicle for months. Now I have more issues I'm facing. They tried to cover a preexisting issue by putting new tires on the vehicle and not addressing the cause of the tire wear. Notonly that nothing was mentioned. When I take to the sales Manager Corey he was extremely rude and unprofessional - sternly yelling atme on the phone for 10 minutes, wouldn't listen, cutting me off etc. Then tried to diagnose the car himself and told me what was needed - someone who responded with "I am not a mechanic, Iknow nothing about that". Then fed me BS excuses which was proven wrong information. Now completely ignored by sales and the shop at Sell's.

Wow! They gave me faith in humanity again! Their customer service was great and low-stress. They…read moreshould offer customer service training to all other dealerships in town. I had an engine light come on 29 days into my 30-day warranty provided by Sells Auto. They fixed it with no questions and gave me a car to use while they worked on mine. I didn't even have to beg for a car like they make you do at the big dealerships. I know where I am going for my next car purchase. Thank you Sell's Auto!

Mad Motors - usedcardealers - Updated October 2026

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