Ten days ago, disaster struck: I spilled coffee with cream all over my laptop--my literal lifeline for work. Panic ensued. Nightmares of having to buy a new computer, reinstalling apps and reconfiguring settings haunted me.
Enter Garrett and Leslie from Mad Hatters. Being new to Boise, I had no idea who to call but figured I would start with Yelp and go from there. I saw that Mad Hatters was local and made the call. Jacob, one of the owners, answered the phone and was sympathetic but skeptical given what I told him about my situation. Nonetheless, he connected me with them as his "go to" laptop team, and after a few minutes on the phone with Leslie I knew I was in good hands. They picked up my laptop from my house, Garrett performed a heroic deep clean, and--miracle of miracles--the motherboard survived! Only the keyboard needed replacing and they put in the order for me.
Meanwhile, Garrett returned the laptop personally so I could keep working with an external keyboard and reassured me that my laptop was going to be as good as new once the new keyboard was installed. When it arrived, I got a call and they worked around my schedule, picked it up on a Saturday morning, and delivered it fully repaired that same afternoon--ahead of schedule.
Professional, friendly, patient, and downright magical--Garrett and Leslie are the tech superheroes you hope to find when disaster strikes. If you have electronics that need saving, call Mad Hatters immediately and ask for them. Seriously, don't risk anyone else. If I could give them more than five stars I would! read more