Was very happy with the service provided. He contacted me within 20 minutes of posting my problems that I was having over the phone and walked me through a couple of things I could do on my own and test if it worked since it was a time sensitive repair I needed (had tournaments to attend) that way I wouldn't even need to take it in. Unfortunately my pc had many more issues than I was able to solve on my own. The GPU from the factory was not well put together with WAY too much flux and thermal paste and the heat sink not even touching the component it was supposed to be taking heat from, cpu also had some similar problems and my ssd was also corrupt and had problems. Throughout the entire process he sent me pictures of the components before (showing the problem) and then after he had fixed it and he kept me in the loop on what he was doing. Not only did he get the computer to run but he improved it and optimized it removing all of the bloatware and 3rd party data collecting apps as well as adding a ssd cooler and resurfacing components for a better connection. I will definitely be going to him the next time I buy a pc to go through and nip the quality control issues at the factory in the bud and make sure its good BEFORE it becomes a big problem. read more

I have never written a review in my life, but I feel it is the best way to express my gratitude. Will is an incredible human being. I was having trouble with my printer's colored ink, and succeeded only in making a mess of the inside of my printer. I was afraid I might have to get a new one altogether. I found this company on the internet and was so fortunate to get Will on the other end of the line. If I remember correctly, he could not physically work on my type of printer. However, he recommended several options over the phone, and even warned me not to do one of them multiple times, as it could damage the printer. He explained everything very well. In short, he actually wanted to help me, even though he would not make any money from it. The advice he gave me ended up working, and my printer is completely fixed. However, even if it didn't end up working, I so appreciate Will. In this world where most people are out for money and power, it is so refreshing to connect with someone who genuinely cared for me as a person. I especially appreciate his warning me against the damage I could have unknowingly caused my printer - again, just out of goodness of heart, not because of anything he would benefit from. Thank you, Will! read more

Will Cooper, Founder of Office Tek is an EXCELLENT IT Expert. We found him via a referral from 208Geek, as we were closing 2 non-Tech wise professional offices. His patient & calm manner made a tense situation - HIPPA issues were involved - so much easier. Not only was Will's expertise and skills as Great as we had been told, he is an amazing Trainer. Additionally, he provided the skills to do a HIPPA-Certified "wipe" of all computers. His ability to work remotely saved us an enormous amount of time and money. Speaking of costs, his pricing was beyond reasonable - his focus is always working within your budget and needs. Additionally, when our HP Laser Printer died, Will quickly researched our best choices for replacement and we were quickly operating again. We HIGHLY recommend Will if you want your IT needs to be in trustworthy and highly competent hands. We will always return to him for consultations and services. Sarah read more

Will was a Godsend today - he helped me connect my computer to my printer/scanner in a most thorough way! When I called, he answered the phone himself and he made himself available to help me as soon as was possible. In addition to fixing my main computer concern, he found and corrected several other related and very important things about my computer that will extend its longevity. He helped me organize information, and overall, what he did today will help me enjoy working on my computer so much more than I ever could before. He has extensive knowledge in his field and is very nice to work with. I am looking forward to working with him to continue to keep my computer related concerns in excellent shape! Thank you, Will :) read more

Will Cooper with OfficeTek is a Outstanding choice for your computer, IT needs. We found OfficeTek when we had problems with our Monitor which he fixed quickly. Next it was our Laptop that needed his attention, he first took the Laptop to his shop to work on it, then returned with the Laptop to go through everything he found. This when I really had the opportunity to appreciate his knowledge and patience in the way explains everything he found on the Laptop, also offering solutions to protect the data on your computer. I recommended Will Cooper with OfficeTek for all of your computer needs. 208-538-4048 read more

Will is very Knowledgeable about his craft and trade. He has been helping us with our computer set up and servicing needs for 10+ years now. We greatly appreciate his help and expertise. He is very patient and explains things in great detail regarding options. His services are at an average cost per market standards, but his customer skills are above and beyond. He calls back if he is unable to answer when he is with a client, but will respond back the same day. He is honest, trustworthy, experienced, and knowledgeable. read more

I recommend Will Cooper of OfficeTek Connected Solutions: He is excellent in his knowledge of computers, their different programs and even setting up my computer with my printer. He is very easy to work with and takes time to help me (I need a lot of assistance, with all this technology....) I am not very patient and he is! I am so glad I've connected with him. You can't go wrong with Will Cooper!! Thank you for your availability and most of all your patience!! read more

I am writing to share my appreciation for the excellent experience I had with your company. My Ricoh printer was broken, and your team was able to fix it quickly and affordably. The owner arrived on time, was very professional, and clearly explained the issue. The printer was back up and running promptly and is now working even better than before. Thank you for the fast, efficient service and honest pricing. I will highly recommend your services to others. read more

I found Will to be very personable and VERY up on his technical knowledge, not only on printers ( which is what I called him for) but on all the ins and outs of my PC, the network and security issues and solutions. He streamlined my PC, fixed my printer, and set up more and better security than I had until then. Also, he charged me for fewer hours than he actually worked, which I appreciate. I would be happy to recommend him to anyone. read more

Called Office Tek about a computer problem and Will answered and went over the issues I was having. He got on the job of fixing my laptop right away and worked tirelessly for 3+ hrs. but, got all the problems taken care of. He was very polite and so professional. Great customer service! If you ever need help with a computer problem, he's your man! I highly recommend him as he is the owner of Office Tek! You can call Will @ 208-538-4048 read more

I can't recommend Will enough! He diagnosed our old computer, guided us seamlessly through selecting a new one, and then made all the necessary upgrades to get the new setup running perfectly. Will is extremely knowledgeable, friendly, and honest throughout the whole process. It's clear why he has over 25 years of experience in technical service. If you need any IT or computer help, Will is definitely the person to call! read more

Will was great, had a problem texted him and within minutes he called back. Fixed all my problem and more! it is good to have someone there to help with things you don't understand and you can call for help. Its like have your own tech. Plan to have him on a schedule to check my computer yearly. I would highly recommend him. read more

Contacted Will for the scanner not contacting to my computer. He fixed the problem remotely as well as removing old and suspicious malware, updated the registry and several other items. He is a smart and patient person to deal with me and my computer. If you need computer repair, Will is your go-to guy! read more

What support you gave us coming to our home and helping us with my Mac computer and my husband pc...you are amazing, trust worthy and brilliant at fixing our problems... I will definitely call you again with computer or printer repair work when needed.. Will, you are awesome!! read more

Will did a great job on my old G5 Mac Tower which was getting very noisey as the fan was wearing. He was able to find the right part and the computer is now quiet as a mouse. Very prompt service. Highly recommend this company. read more

Very good experience. Will is very knowledgeable. He kept me informed of progress. Great job and reasonable price for all the work he had to do repairing two laptops. Both are running great now! Highly recommend! read more

Office Tek is easy to work with. Will diagnosed my computer problems and repaired it in less than 2 days. He is very knowledgeable and happy to answer all your questions. read more

I was dealing with a laptop that wouldn't charge. I heard back the next business day and was given honest options. I will use them for all my electronic needs. read more

Will gave me excellent service. Stuck with it until he resolved the problem with my printer. And super friendly. Thanks!