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    Mad City Windows & Baths

    1.6 (45 reviews)
    Closed 8:00 am - 9:00 pm

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    Windows are really nice we did 31total Very expensive triple pain argon filled And life time warranty

    Terrible experience with this company. I paid $12,833 for a new bathtub to be installed. The contract stated they would remove everything "to studs". That did not occur. We choose this company mainly for the quick turn around time because our daughter with special needs had to have a bathtub to safely bathe. When our next contractor came 3 weeks later to continue work on the rest of the bathroom these deficiencies were found: -Failure to perform a full tear out to the studs -Existing sheet rock left in place, including areas of mold and water damage -Surround panels placed over tile and existing sheet rock and tub placed on the pour-set tile on the floor -Plywood was replaced only partially, and rotten metal left untreated - Out of square panel and cracks in the finish -Mold remediation was not performed nor disclosed -Per Mad City manager, Stuart, spray foam was used as a base, however upon inspection an insufficient amount of foam was noted and no plywood was put down as a subfloor, and there is a missing or inadequate drop leg support noted -Loose plywood under the tub. Even the manager who came out agreed with the new contractor of all the poor work and decencies. The project manager, Wayne, was extrelily rude and dismissive. He actually said something along the lines of he was in a large meeting and still answered my call- as if he was doing me such a favor. He eventually offered a new technician to remove the tub and reinstall a new one, However, given the poor quality for the initial work, and clear violations of the written contract I no longer trust this company to provide a safe or professional resolution. Wayne is refusing a full refund despite the fact that the contract was clearly violated by Mad City!! Either way, my daughter will be without a safe way to bathe for another period of time while their work is corrected. I am requesting a refund, as the contract was clearly violated! Do not do business with this company if you want quality installation !!!

    Started with all windows

    I had a rep out to our home 5/11/25 at 2pm to give us an estimate for entire home window replacement. The guy did not leave until 5:30pm - predatory, pressure to sign a contract, put $100 down to get him to leave. He stepped outside twice to give me and my spouse time to discuss- every time I told him no- he would just continue bullying. This was very stressful. Today, 5/12/25, I just spent $32 to express ship the signed cancellation paper that they have to receive by 5/15/25 midnight. BEWARE..

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    6 months ago

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    9 days ago

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    15 days ago

    Fantastic job Nick! I'm very pleased with the work he did in my bathroom! Thank you so much!

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    10 months ago

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    2 years ago

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    2 years ago

    Horrible company. Keep saying no. They'll keep giving you lower prices. Shameful business.

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    3 years ago

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    Page 1 of 2

    Ask the Community - Mad City Windows & Baths

    Review Highlights - Mad City Windows & Baths

    We had a great experience with Mad City putting in a walk-in shower with a window which I didn't lose.

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    Kristiaan is, hands down, the best contractor you will find in the Twin Cities. My husband was…read morecatastrophically injured in an accident and we were told we need to move somewhere that can accommodate his wheelchair and other disability needs. Very expensive. When we reached out to Kristiaan to ask if he could help us remodel our kitchen, he not only agreed to give us a quote without charge, he also came to our house and taped out the entire design on the floor, no charge. None of the other contractors were willing to put in that kind of time and effort without a guarantee that they would get the job. Kristiaan not only worked with the IKEA plans we had designed, but he further figured out the engineering required to support the large, open span that we had to have suspended over my husband's wheelchair. Everything you see in the photos is brand new and done by Kristiaan. What you don't see is that, on the other side where we already had IKEA cabinets, he moved the entire cabinet run over and built a stabilized support for our new kitchen sink. He also worked with the countertop installers to get us the cutouts that we needed, and recommended the best outlet/lighting system for us. And when IKEA dropped the ball and failed to deliver the promised toekicks, Kristiaan developed a workaround and personally went to IKEA to pick them up for us. A good friend of mine who is a luxury home builder in the Twin Cities said that Kristiaan basically fulfilled the idea of "aging in place" that is extremely popular now. Instead of moving to a "senior" type development, hire Kristiaan instead to make over your current home into your dream home. Disability, aging, or other circumstances don't necessarily mean you have to leave the home you love. Thank you, Kristiaan, for your impeccable work and your incredible decency.

    Would highly recommend Kristiaan with Avex Designs! We were able to transform a small southwest…read moreMinneapolis kitchen into an attractive and functional space. Kristiaan was very responsive via email and a huge help in the design process given his knowledge of Ikea's products - we felt very prepared placing our order whereas others in the showroom seemed lost. This is a more cost effective way to remodel, but is not the same as using a general contractor i.e. you have to manage timing in your project for electrical, plumbing, counters, paint. Our installation was timely, professional, and they kept a clean workspace. Great company!

    Mad City Windows & Baths - windowsinstallation - Updated May 2026

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