Took my order online through their website, looked like the item was in stock. It was not. Never received it and they made it a nightmare to try and get a refund, which I didn't get after all. read more

Best careful. Mad city has a new scam. I ordered from them paid via PayPal. The PayPal payment was redirected to another company Virdake in Hong Kong. Mad city states in never paid. I complained to PayPal which said the payment was goidvand refused to reimbursement. A complete redirect scam. PayPal worthless to protect you. VIRDAKE IS A arms sales company not a clothes seller. So a new redirect hijack scam read more

This place is a scam. Placed an order over two months ago for two bags and have yet to receive the items, shipment details, or even a response to the multiple messages and emails I've sent them regarding my order. Complete fraud of a company and don't even have the decency to reply to their PAID customers. Give me my products or give me my damn money back you cowards. read more

Still paying payments on our very expensive Mad City showers. We did not get the service that they advertise and promise. They knew it needed to be redone and couldn't get to it for a few months which was just fine with us. The problem is when we left for vacation assuming we didn't start making pymts until their mistakes were fixed. They had sent us their worse crew who probably only had done siding or some other construction so it needed to be all redone. They reported us to the credit bureau and started collecting immediately. Then months later got it redone. This product costs so much more than it should. They sell service, the one day and all. We didn't get even close to that. I would not use Mad City for showers. read more

Do not EVER BUY from this company. They are a scam. They will take your money and never send you anything. I've went to my bank to try and get my money back. I filed a complaint woth the BBB, and I've contacted their local authorities which are conducting an investigation. I have one star only because I had to. read more

My order never arrived Several e mail attempts no success. But they kept my money. I hope they all die. read more

Day 6 package not shipped. Day 13 is coming soon so I guess I'll have to wait and see if the reviews display this company correctly. Hopefully not. Edit: Day 13+. Still no shipping confirmation...Just want my holster and not false promises. Edit: It has been over a month...They gave me an ETA of Dec. 29 which is tomorrow. If it's not in my possession by then a refund request is going to be made. read more

They take your money, nothing is in stock, and they don't return your money when requested. Then I found out they are permanently closed when I search their business??? Unsettling. read more

Mad City - Outdoor Gear Near Me - Madison, Wisconsin

DO NOT CONDUCT BUSINESS WITH "Mad City outdoor". First off. If you are a veteran do not give you're money to this company. They will LIE DIRECTLY to you're face. And I Quote "sorry Tasmanian Tiger gear is on back order". ME: Calls TASMANIAN TIGER the company and speaks to a representative and is told they do not understand why "Mad City outdoor" is not shipping the product. Because they them selves have hundreds of MK2 CHEST RIGS IN STOCK in OLIVE DRAB. . So here we have a company that is lying to customers about a product they don't have and still accepting payments on these items. They get away with the "3-13" day nonsense but don't even intend on sending you what is paid for. It's been 18 DAYS...I just got done emailing "LAKE" from them and was told my refund should be available in 1-5 business days. Save you're time and money and shop at "MIDWAY USA" I purchased the same day and guess what..... the product shipped the same day. Really Dissatisfied and I hope you Just give me my money back "MAD CITY OUTDOOR". read more

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DO NOT DO BUSINESS WITH THIS COMPANY if you desire to receive your item in a timely manner. Mad City Outdoor Gear does not keep a lot of inventory in stock on site. That's why MOST of their products are listed with a 3 to 13 day shipping date. Read reviews here and on Google Reviews because this company is SLOW to fulfill the contracts they have made with its customers. Here is a list of 19 manufactures who are designated with a 3-13 day shipping date: 5.11 ASP Bianchi Bushnell Condor Damascus Fusion Galco Galvion Gould & Goodrich Maxpedition Rothco Safari land Smith and Wesson Snugpak Streamlight Tasmanian Tru-Spec Voodoo MY EXPERIENCE I purchased a Galco holster on January 10th and immediately received an emailed receipt. On January 13th I wrote them asking them to call me; they have never called. Various emails blamed Covid, manufacturer production delays, manufacturer shipping delays, shipping delays by UPS and FEDEX, and that I purchased a Left Handed holster (that's discrimination)(just kidding). Their Customer Service Representative, Lake, has suggested several times "If you are in a hurry, then cancel your purchase." On January 28th I called Galco. The online sales manager said he could not discuss my order specifically but could answer other questions. In stock? Yes. Available to ship? Yes. What if I purchased direct from Galco? It would ship within 24 hours. I contacted Mad City by email and asked them to call Galco about my orders delay. Lake would not call Galco, even though our Contract of Sale was dated January 10th, eighteen days ago. I will cancel my order tomorrow but felt my story and the stories of others might be helpful in making a purchase decision. I should have checked here and on Yelp before purchasing from Mad City Outdoor Gear. They do not deserve my business. In my opinion, they do not deserve yours either. Review posted January 28, 2021 read more

I have returned my item 1 1/2 month ago Dec9th). I have sent enormous messages and emails to the company. No RESPONSE or refund! Horrible service! Not sure if I ever get my money back! read more

They started out great; quick, thorough response to emails, reliable shipping. Then my last order was ruined; I understand the 3-13 day period if an item isn't currently in stock however, as of today 10/25, it has been 45 days, no delivery. Rather than admitting they messed up - they said my item was "still" on backorder. I have had multiple packages from outside of the U.S. arrive in the time it took for them not to deliver mine. I'm all about supporting a small business, but I will not be doing business with them ever again. read more

Do not shop here! They charged me for items that I never received and are now ignoring my emails. I have sent emails about the status of my order and requests to cancel my order and refund my money - no responses to any of these emails. I opened a fraud case through my credit card company. read more

Terrible customer service. No phone number to call and generic responses from support email with no resolution. Took my money and still no order from 12/8/23. Awful business ethics. read more

Ordered a pair of jungle boots 10/23/22, company ghosted me, 4/11/23 and I still haven't received my boots, the refund I requested, or any contact after 2/22/23. I filed a complaint with the BBB but the company never answered and it was closed. read more

First of all...... I ordered my package, and two weeks later contacted them to ask why it hadn't ship out yet. Amy immediately emailed me and said the package would be shipped out immediately. A few days later, I receive my package..... and this what my package looked like when I received it. I immediately contacted them to let them know. No answer, and no email response. My package also only included one item I had already paid for. And was not notified that the item wouldn't be included in the mailing. I would have canceled my order right then, or at least would have liked to be told when the item would be back in stock so I could decide if I wanted to order elsewhere. The item I received was WET!!!!!!!!!!!! I contacted and asked for a mailing ticket to return the item and get refunded. NO RESPONSE!!!!!!!! But refunded me a day or so later for the item I received. THAT WAS WET. AND RIPPED OPEN. Besides Amy, nobody contacted me. I didn't receive a call back, or an answer to an email. I will never order from them again after his experience and I will be furthering retrieving my money back for the item I received if possible through my bank. read more

Mad City - Outdoor Gear Near Me - Madison, Wisconsin

The reason that I chose Mad City Outdoors was that they showed the item that I wanted was in stock - When I first emailed to see why my payment had been collected but my items not shipped, I received a condescending reply, telling me how to read a web ad that clearly says my items will ship in 3 to 13 days. Yes, I got that, but certainly if you're managing a business, you have some idea of when within that window you're going to take an item from the shelf and put it in the mail. I didn't ask for a refresher on the policy, I asked for a time estimate. This email concluded by telling me that if they weren't going to meet my needs, I could cancel my order. More than a week later I followed up again - still no idea when they might ship, but I ought to read their blog she says, because the COVID pandemic is affecting suppliers, and they have details there. A simple "it will be in the mail by XXX " would have been fine - I was sent a shipping notice on Saturday - good news, your item has shipped! Um, no, it hadn't - what actually happened was that they created a shipping label, but my items hadn't actually shipped. Here it is Tuesday, and she sends yet another long reply about not being able to keep up with demand etc, and two people are working full time filling orders, and if I'll just wait ANOTHER 24 hours, there ought to be "movement" on my order. Listen, I understand that times are tough, and that some businesses are overwhelmed - I'm empathetic to the situation. I'm not asking to jump ahead in line, or be treated differently than any other customer - but some simple information without all of the drama and B.S. would be great. A simple "we're running XX days behind" and a sincere apology would have carried a lot more weight than the run-around and the hiding behind a policy and a blog entry. I read the policy before I ordered, thank you - what it said was "in stock, ships in 3 - 13 days" - then later I'm told that no, the manufacturer is behind - read our blog. My order was placed 16 days ago, and they were paid 16 days ago - they didn't communicate a clear shipping estimate, and when they did finally communicate that my order was shipping, it was patently false - the shipping notice said my order was going out on Saturday, and was on the way. It is Tuesday, and still has yet to be delivered to the shipper. They're saying without apology that I ought to see "movement" in 24 hours. One star seems generous at this point. I'll gladly update this review if/when my order arrives safely. Had they honestly stated that they were running way behind, wouldn't ship in a timely manner, and would only offer excuses, I'd have made a different shopping choice UPDATE: no movement at all, my order is still in limbo despite Sara's commitment that it would be on the way within 24 hours. At this point she is suggesting that the post office now has my order, and they're just not tracking it. The post office shows no record of receipt - she printed a shipping label on Saturday, and as of late afternoon on Thursday, USPS says they don't have the package from MCO. read more

They false advertise and sell things they don't actually have! They list things for sale as "Will ship in 3-13 days" on their website yet when I went to order items listed as that and asked where it was after a few weeks of no updates they told me it isn't actually in their inventory and are awaiting a resupply from the manufacturer. One of the items didn't even say that when I ordered it, yet after I ordered it they must have changed it.. The order I placed was in April and to this day (over 5 months later!!!) the order is still not complete. I tried to request a refund for an item in the order that still hadn't shipped, but their representatives lie, skirt the issue, and basically refuse to do anything I want, yet at the same time try to assure me they are "easy" to work with. Yeah right! They have had no problem wasting a ton of my time with a ton of back and forth emails (I have sent 7 separate emails so far!) trying to accomplish very simple things. Online orders shouldn't even require any contact, it should go smooth and easy! They ignored my email about refunding the final item and then "coincidentally" I get an email 3 days later saying it's going to ship, with a shipping label that says they haven't even dropped the item off yet. I emailed again saying I want a refund and they are now trying to get me to waste even more of my time by having me refuse and ship back the item (that I don't think even exists) I want refunded. Absolutely atrocious customer service, I will never buy anything from them ever again!! They clearly have an unethical, zero integrity way of running their business that I would say verges on SCAMMING. I recommend avoiding buying from them at all costs, it is not worth it!! You will be buying nothing but air and frustration! read more

Ordered in November of 2023. Never received the item on backorder as of Feb 12 2024. No response from the company after multiple attempts to contact read more

Order placed 6 Oct still have not received. Still have not responded with refund. In dispute. When asked about shipping they replied I guess tomorrow read more

they will sell items that they don't have in stock. They won't refund your money and they don't respond to email follow ups.

if I could leave a negative score I would. Do not do business with this outfit. They take your money and don't send the product. I had to order direct from the manufacturer in Sweden to get what I wanted. In the meantime it's been 2 months and I received a partial order just in time to be late for Christmas and no one will respond to my inquiries. what a joke. read more

I placed an order that led me to believe that the items were in stock and would be shipped between 3 and 13 days of confirming the order. I ordered the items on 12-3-23. after the 13 days goes by I send an email asking the status on my order. A few days later an person with the name of Amber replied and stated that my order would not be able to be sent out until 12-29-23. After the 29th goes by I try and contact them again with no response. After sending several emails with no response I am guessing this is not a real company or they were going out business and took everyone's money with them. read more

My son ordered a pair of pants that arrived with missing teeth on the zipper. They did not respond to his emails until I reached out to them myself. They then responded to him and not myself. He is a minor and I would like to resolve the issue but they will only deal with him as they do not want to answer to an adult. The pants were shipped back after there response and have arrived over a week and a half ago. We now have no contact or help from them at all. I served and was stationed in NC where I own a rental home and have an attorney I use near them. I will be there this summer and would love to ruffle their feathers. Anyone who has any pending finances or paid for product you have not received please reach out to me Thickchuck@icloud.com. I will be out there this summer and will need some signatures. Avoid this business like the plague, they do not care about anything but taking peoples money even children and veterans! read more

Mad City - Outdoor Gear Near Me - Madison, Wisconsin

Due to product shortages I understood that a snowshoe order placed in late Fall 2020 was going to be delayed, but here we are on Jan 18, 2022, +1 year later, and Mad City has been unable to follow through on my order. I sent emails throughout the spring/summer months stating that I wanted to just make sure the order was followed through, did not hear back... and hear I am, heaping on my experience to what appears to be a common situation. read more

SCAMMERS!!!!! Unfortunately, I read this site's reviews AFTER I'd ordered 2 cans of Sno-Seal Silicone Water Guard × 2 for $25.00. Normally, I only buy products from lesser known companies via PayPal (I'm guaranteed a refund when PayPal's involved). Sadly, I didn't do that this time....My order was confirmed on July 15, 2023. It is now September 11, 2023 and all got from them was a confirmation email on. 7/15/2023. I've checked their website repeatedly and when I enter my order # the following message pops up "Order Status: UPDATE: Your gear is on a manufacturer backorder with an ETA of: September 15, 2023. We are doing everything possible to get you your gear as fast as possible." [language all the same, only the date changes, was the same on August 15, 2023...]. DO NOT BUY FROM THIS COMPANY!!! THEY ARE TOTALLY DISREPUTABLE!!!!!!!! read more

If you are a veteran, from one to another... DO NOT order from this company. They operate with zero honor or integrity. Read all the reviews. They're not angry rants. This company has an F rating with the BBB. Shitty customer service is one thing but if they've taken your money and shipped nothing that is theft and you can report them to various agencies, (IRS, BBB, local news agencies, etc), or even complain to their local representative. (Contact info in photo) read more

Mad City - If they've taken your money complain to the local Representative. - Outdoor Gear Near Me - Madison, Wisconsin

I ordered a GOULD & GOODRICH HOLSTER # 895-1 holster. After weeks of waiting it finally arrived. What I received was two pieces of flat leather. There is no way it could resemble a holster. read more

I see that Sara has responded to my review. Funny there are 18 or 19 other reviews that read like mine or very similar. She hasn't responded to them. 18 customers from all over the country having the same or similar experience. Who are you going to believe? Her response shows clearly her attitude towards the customers of Mad City Outdoor. I don't know who her boss is, but the way she has talked to me I wouldn't put up with as a manager. I'm not counting on getting my refund anytime soon. Maybe I'll see it before Christmas, I'm not saying which year before Christmas. As far as my responding that her question was ridiculous, yes because I NEVER stated in any of my 6 emails that I wanted the order canceled. No Sara took it upon herself to cancel a customer order. So anyway I'm done with this "store" and if anyone has any thoughts about shopping online with them, please read the reviews. From my experience what has been stated in them is true, despite how Sara wants to frame her response. read more

I want to first say that they deliver very high quality products. I had an order that was taking a bit longer due to inventory issues (the apparel that I needed was extremely rare and very hard to track down), but they were still able to track it down. Their customer service during the entire process was AMAZING as they dealt with my impatience at times (no one likes to wait for anything these days). Still regardless of being a difficult customer they covered the bill of expedited shipping to make sure I had it in time before my wife & I's moving deadline. They are AWESOME and in my honest opinion deserve a bit more recognition as a GREAT small business that values EACH customer. -W read more

I had all the same problems people here are complaining about. I had a $320 order and I wrote them in regards to my purchase and they offered a cancellation/refund. I agreed. A week went by and no refund. I wrote Mad City and gave a time line of our transaction etc....a week later..still no refund. At this point I was thinking I was getting ganked then suddenly the refund appeared in my account. I don't like what happened but at least I got my money back. read more

I placed a 3 piece order on DEC 5 2018, Mad City still hasn't gotten all of it to me on February 14, 2019. I called and emailed them got no response until I gave their product a bad review. Then Sara unapologetically told me that everyone takes orders for stuff they don't have. I replied about her customer service skills. Basically, I am completely unhappy with the length of time it took to get my stuff and how they told me to just cancel my order instead of giving me a time line of when I might expect to see the order completed. read more

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Horrible customer service. We ordered snowshoes and were promised end of January delivery. Here it is, mid April and no snowshoes. We asked them to cancel our order because we found them elsewhere but after three emails they still haven't answered. Avoid them. read more

WARNING----DO NOT ORDER FROM THEM!! Over the past two years, I placed two online orders. On order #1 - I waited over two months and had to follow-up with them because their "customer service" never contacted me. I received two of the five items that I ordered and had to ask to get a refund on the other items. Order #2 was my last and final order. I ordered three items. I waited, waited and waited more for my items. After waiting 5 months for my order to arrive, I again was the one who had to follow up. I received two of the three items. The third item was refunded to me SEVEN MONTHS LATER---it like this place is run by CHINA!! read more

I was looking for some camping gear and wanted to find SnugPak gear. After looking all over MadCity had the best prices. They clearly say on their site if an item will take extra time to get delivered. They keep you informed about the shipping and answer questions quickly. Their selection is vast, to say the least. I'm still waiting on a Condor water bladder but they've kept me informed as to why they are back-ordered. My SnugPak gear arrived within the timeframe they promised. Everything arrived in perfect condition. With outdoor activities so popular this year finding good high-quality gear has been tough. Add in the shipping and manufacturer delays I am very impressed. They've done a great job in my book under very difficult world conditions. Very happy to have found MCOG read more

I ordered a camp blanket on July 22 priority mail. Over two weeks later (Aug 14) still haven't seen it. They charged me for priority mail but didn't get the order out until now once I followed up. Someone named Lake in Sales refused to waive the $8.31 priority mail fee even though someone there failed to process my order and I've been waiting for weeks. I understand mistakes get made but charging me for this fee is inexcusable. read more

I placed an order for a tactical vest they had on the site. It has been over 2 weeks and the order remains unfulfilled. I am hoping to get a refund at least. read more

Scammers. Read the many reviews about this place here and on other sites, and the BBB complaints/reviews. Everything they don't have in stock they say will ship in 3-13 days. This time I caught them, in writing. An item even the manufacturer doesn't have until December. I asked them explicitly where it's coming from and if they definitely have it that soon vs everyone else waiting on the manufacturer. They were careful to use semantics to not directly say yes or no but I was persistent and got them. It's all documented in writing. I literally laid out this exact situation and told them I don't want it to happen weeks later, to which they agreed... yet here we are. The item was never being shipped in 3-13 days and they admitted they have no clue when it's arriving, meaning they were waiting on the manufacturer like every other retailer for this item and didn't want to lose a sale. Total scam artists. Listen to everyone else here, it is not a coincidence. See email thread below, because I have nothing to hide: On Monday, September 12th, 2022 at 3:48 PM, XXXX wrote: Hi, it says on their site they are on back-order until November so thats why I asked. Are you 100% sure one is in stock with you guys? Don't want to wait months to find out its not. ------- Original Message ------- On Monday, September 12th, 2022 at 9:42 AM, Mad City Outdoor sales@madcityoutdoor.com wrote: I just wanted to thank you for your order. Your order number is xxxx. I see that when you placed your order our website listed a 3 - 13 day ETA for the gear to come in stock and ship. Right now your gear is on order and we are just waiting for it to arrive to our store. As soon as possible you'll receive an email when the order is ready for shipment and shortly later you'll receive a 2nd email with tracking information. If at anytime you would like to check the status of your order I'd invite you to please click here. ------- Original Message ------- On Wednesday, September 14th, 2022 at 12:53 PM, Sales Department sales@madcityoutdoor.com wrote: --reply above this line-- I'm sorry we do not drop ship any items from anywhere. All items are shipped directly from our store here in Raleigh, NC. In fact, I don't believe Tru-Spec drop ships items to customers (at least not tiny orders). Sincerely, XXXX 9/13/2022 9:04:17 PM Oh right I understand that, it did clearly say the time frame and that's totally acceptable. What I was referring to is the fact that MOST (maybe not you guys) places simply drop ship items from the manufacturer. So they SAY it's in stock or will be in 14 days etc bc that's how long it usually takes but they don't bother to check with the manufacturer to see that on their website it is back ordered until November. Know what I mean? 2 weeks to ship is fine, I signed up for that ha. Just didn't want to wait 2 weeks then get an email saying oh guess it's not available til November ha. So if 3-13 days to ship is 100% positive then let's do it. That's fine. Just was letting you know the manufacturers situation. Thanks From: XXXX 9/13/2022 11:03:55 AM Hopefully you also received the email XXXX sent you after you placed your order with us. Here is how our website works. Stock status is displayed on our website right above the add to cart button and next to the price. With this information you can see if we have the item in stock here in our Raleigh, North Carolina store and if not, you'll be given an estimated time frame of how long it would take to get the gear in stock and ship. When you placed this order with us the gear was showing it would ship within 3 - 13 days. Below you'll find some screenshots of our website. The highlighted text shows you where to look on the product page for stock status. The first screenshots shows the item is not available for immediate shipment. When items are in stock you'll see the following: During the checkout process you are given several shipping options based on the weight and amount of your order. In stock items are usually shipped within 24 and out of stock items are expected to ship during the time frame listed on our website. Your order is shipped out via the method you choose after the displayed time frame for each product. Thank you! XXXX Hi, is this actually still in stock in COYOTE color? I need it ASAP for my volunteer work I do so need to be sure, my order # is XXXX read more

There is a reason why "Mad" is part of the company's name! WORST. COMPANY. EVER. Wish there had been a star in the rating system that signified SCUM. No matter how much you want whatever item you're ordering, please know that placing an order with this company will not even be close to being worth the headaches and high blood pressure that will ensue. If any more convincing is necessary, please also know that not only will you NOT receive whatever it is you ordered with high hopes, you will have an incredibly enraging experience trying to resolve it. Got wine? Upon ordering my snow shoes (which were listed on the website as being in stock), I received a link -- nothing else -- that connected me to a "special" place on Mad City's site, where I was informed that this item was out of stock...and likely would never be back. This was of course after my credit card had been charged. But hooray, the company suggested an alternative pair of snow shoes that were in stock! I wrote back with a few questions about the alternative they suggested (which turned out to be the opposite of what I had originally ordered and completely wrong for my purposes). Although I did not receive an answer to a single one of my questions about said alternative, I did receive an email -- one nanosecond later -- informing me that my order for the alternative snow shoes had been placed and was confirmed. IN OTHER WORDS, MAD CITY OUTDOOR GEAR SOMEHOW THOUGHT IT APPROPRIATE TO USE MY CREDIT CARD WITHOUT MY PERMISSION (ironic that this company also sells law-enforcement gear). The "best" part was that the company appears to have charged me for both my original order AND the alternate snow shoes that they took it upon themselves to add onto my card. It remains to be seen if it's true that I will not be charged for both. Why the uncertainty? Because no matter how determined and resourceful you might be (I also found rage pretty motivating), you will never -- EVER -- get to speak with a person. Instead, you will receive sporadic, testy emails that do not in any way address your issue. RUN. read more

I will never do business here again still waiting on order end up going to store and buying it there money wasted