Rima I believe is how you spell her name. was super nice, kind, and patient when it came to assisting with the purchases of my men's cologne. She made me and my pregnant wife comfortable during our purchase and helped us pick some additional beauty supplies. Will go there again for the wonderful experience! read more

Excellent service in the makeup department. Mary P was very helpful in choosing what was best for me and was very kind. She speaks Spanish, which I loved because we communicated perfectly. I highly recommend the store. read more

Maria P was amazing during my visit at Macys Orchard. She is a sweet angel I'll come back to this locatio.

ELSA ! in the jewelry section did e phenomenal job with customer service and she went out of her way to help a customer which is myself. She deserves a full paid vacation all inclusive! - Pure King 144 The watch Guy! read more

This Macys location is the reason why I shop online. Employees are rude, stuck up people and racist. I like Macys a lot regardless, I'm and still be a Platinum Costumer but this location I will avoid for ever. Si eres latino no compres en esta localidad son racistas y las empleadas son muy creídas, no tienen el servicio al cliente como en otras localidades. read more

Dirty and filthy impossible to find staff and or what you are looking for. If you need a reason to shop online this is it!

Very sparse selection in all departments! What happened to this store! They took away very nice, plus size areanestled upstairs. Now, lingerie has 'expanded' pushed into the space. Lingerie has fewer options than before, but more space! Part of the sparse look of the store. Just buy everything online, and return what doesn't fit, here! read more

Awesome discounts. Always have something for everyone. Enjoying myself being in a mall area. First time since this pandemic has been going on. The store was nice and clean and customer service was great. read more

Not a review of any specific location. Maceys reward program; if you return any part of any order you'll loose your star money first, they don't credit you back - it's just lost. Some dramatic sale prices are poor quality items, ie; blanket deals and not even worth what you pay as compared to other retailers. read more

I love the MAC here. Customer service is always not only great but makes the entire shopping experience fun. Customer service was also amazing when I bought a Michael Kors purse. She really took her time to help me find the right purse when the one I wanted wasn't available in the right color and I didn't want to wait to order one. Thank you!! Also had great help picking out some Urban Decay pallets. read more

Lots of sales going on. MAC makeup area was playing some jams. I didn't find any jackets for my kiddos like I went in for, so that was my down fall to this visit. read more

What a completely aggravating experience. Despite a small amount of customers in the store, I stood in line for 20 minutes waiting for an employee to figure out a return for another person, meanwhile customers needing things are stacking up behind her. I watched this apparent brain surgery she was performing run off every single person in that line and unfortunately, all chose to just leave, me included, because there wasn't a single other employee in sight. Oh, except a manager that came over to authorize the transaction and run off while a social distanced crowd gathered, all needing things. read more

Very helpful staff, love shopping at Macy's. I would like it if they had earlier store hours.

Terrible when it comes to their billing bought several items was due billed at all . Then comes this higher bill showing that I had purchased twice as much as I did luckily I kept the receipt I had to drive back to Denver and show them the merchandise I had purchased and convinced them I didn't purchase the other stuff - waste of time !! Never again will I go to MACYS NEVER read more

I used to hate this store because the customer service was ridiculous. Someone always watched my every move. Made me feel like a shoplifter instead of a shopper. They did this with everyone, not just me (I think. I hope). They still watch you like a kid just released from juvey, but it's not as bad as it used to be. My main gripe is that the store is not that big, meaning that every department is small. Where's all the stuff? Not to be found here. And I've been waiting for more merchandise to come in. But I don't think it ever will. I'm also disappointed because I only see about 2 brands at the make-up counter. Not up to snuff with the other stores. Another shame. The shoe department makes me sad. I walk in here with a big smile on my face, upbeat, ready to do some serious shopping. Sadly, the shoe department was enough to turn my smile to a frown, and there was no chance of it going upside down. I can't even describe the abysmal event. As a main anchor of a new-ish mall, Macy's leaves much to be desired. read more

All these years, I have never shopped at Macy's. I must admit that I'm a big fan of K***'s, but lately, I just can seem to find clothes there for me. It seems like their quality has gone down hill, and Ouch! that hurts to say that too! Yes, I'm "older" now, and many of the fashions that they carry are for the "younger" crowd. I no longer wish to dress like I was in my 20's, and haven't done so for at least 30 years (if you do the math, you've figured out about how old I am, but I do look good for my age, if I say so myself!). So, after having shopped around, I decided that I'd give Macy's a try. I walked into the store, hoping, wishing, praying, that I'd find something there for me. WOW! I walked all around the women's department. Rather, I walked around the departments that were for the "more mature women!" Anyway, I started pulling clothes off the racks, and walking, and pulling more clothes, and walking, and pulling more clothes, and walking. I had not realized how many I had, when one of the sales associates saw me, and suggested that she start a dressing room for me. I laughed, and let her take the many outfits out of my hands and arms. After walking around more, I finally made my way back to the fitting room, and started trying on clothes. As I said when I first started, I had never shopped at Macy's before, so I didn't know what their styles,sizes, and quality of clothing would be like, or if they would fit me. I was in "unchartered territory!" Well, after spending quite a bit of time, trying this and that on, I came out with quite a few new items that will greatly improve my wardrobe, and a new department store that is now my "main, go to" store! If you are looking for quality, good clothing, excellent sales associates, and just a pleasant place to shop, I'd suggest Macy's! WOW! Can't believe I'm saying that! read more

I was in this store for 45 minutes before anybody even said hi to me. I need help finding a specific department, but the help was not there! The only reason I stayed was because I had a gift card I needed to spend. After getting the help I needed, which was finding out where the plus-size Department was, I found out that it was on the top floor tucked away between two other departments, not in the women's Department. The selection was minimal compared to the rest of the women's departments on the lower floor, and again, there was no help! When I finally was able to check out, I waited 5 minutes before taking my things to another department to check out. I won't be going back to the store. The only reason I gave two stars was because the lady who checked me out was extremely kind, understanding, and used an extra coupon for my purchace. read more

If you want to buy something from the beauty there skip this place!!!! I took my mom to Macy's to get some Lancôme foundation and the girl who worked there didn't want to help. She says do you know which one your using. We don't because my mom never brought that brand before. She wanted to use the phone number to see what we use. Are you kidding me!!! When we're trying on the different shades she just left my mom face with two different colors walking out the door! She didn't even ask to take it off or let's blend it to one color. (She says she was new) I can be forgiven but who leaves a customer with two different shades of foundation on out the door!?!? I guess Lancôme was doing a special spend $40 you get this and $70 or more you get the lipstick and blush. So I decided to add some other stuff. There were customers and the gal decided to work with someone else and let us be. We waited to get a lip stick and they were out so we choose another one. By that time some gal from organic brand comes over and check us out. She was so rude!!! She asked if the free gift we want hot or cool one? How am I supposed to know if that is a hot or cool lip stick!?! She just handed the items over without a thanks but walked away to another guest and did the same thing. It got me so mad that I wanted to return everything and ask for a store manager. My mom's flight was in 4 hours I decided not to do anything. If someone from Macy's really reading there reviews, you need to see what is happening with some of the workers you hire. I love 5 minutes from the mall and I won't shop at this Macy's any more. read more

I would like to express my heartfelt appreciation for the assistance I received this afternoon from Deb in the lingerie department at the Orchard Town Center in Westminster, CO. I needed to get an updated bra fitting; it had been a few years since the last fitting. Deb was very helpful and knowledgeable as to which brand and style was best for me. I felt very confident about my purchase. She is a gem! Judy V. read more

Had a very bad experience in Jewelry. Came the first day and worked with Leslie, she was great. I wanted to purchase a $6k ring. Came back the next day, but when I asked to work with the person I had been working with, Leslie. Other worker said she was too busy. She was at the other counter with no customers. Maybe the other employee wanted the sake, idk. I called and asked about the credit card on my way there the second day, a guy told me it was 20% off. I shop at Macy's a lot so the card would be s plus. I asked him if there were any stipulations he said none at all. So I got my husband to leave work and we were going to get the card and purchase the ring. Got there and was not able to work with the person who was helping me, lied to about the credit card (only $20% up to $100 ), and was not apologized to just told he was new. I didnt get the ring. Now I am looking for a ring at Jcpenny or elsewhere. read more

This is the worst. I went here yesterday with my Mom who has trouble walking and I was a really bad experience. The parking was a mess and it was hard to tell where the 2nd entrance was. When we walked inside I asked if there were any carts for my Mom and I was told that they do have carts but only a couple (neither was available). We ended up going up the escalator to the home department only to find they were out of what we were looking for. I really don't go to Macy's often but when I do, I can't remember ever finding anything I really needed. They are always out of stuff or have a limited selection. It is better to just shop online. read more

Worst customer service ever..went in the store to buy raybans..stood there for 18 minutes waiting for somebody to unlock the glasses..and she stood there right in front of my face while i was trying them like i was going to run away with it..chose one and showed her the coupon at the time of checkout,she denied to accept it and forced me to apply the macy's credit card to get 40% off..my coupon (macy's coupon) says if i buy 200$ worth glasses,i get 50$ off and the most expensive one they had was 190$ one..i chose that and she said she cant give me 50$ off coz these glasses r not worth 200..i said u dont have any glasses which are of 200 what do i do and she says thats not her concern..she cant give me 50$ off..only way i can get discount if i buy their credit card... read more

My review is specific to Macy's online service not this physical location of the brand. My first experience with them is a complete failure. I responded to their promotional email for clearance pricing on Polo shirts and placed a $150+ order. I paid extra for Premium shipping to get the delivery prior to leaving for a business trip. Macy's has apparently shipped the order by standard ground. A complete #Fail. Its no wonder Nordstroms is the preferred premium brand in my area they get serve Macy's doesn't. There are lots of ways to buy clothes online I recommend you avoid Macy's read more

I think this is my favorite Macy's. The staff are just great. I walked in 10 minutes ago with a suit to return which I bought online and walked out with a different suit from here with as little stress as possible. The salesman in the suit department really knows his stuff. read more

This is my wife's favorite favorite store I mean I can't keep this women out of the place baby clothes for our son clothes for her colone for me gifts for people she is a run away credit card spending machine of which I need to pay the bills. But on a serious note this store is good. Ample parking large store and inventory selection. It's are go to macys. read more

This macy's is alright. I'm not saying all Macy's just this one. I like Macy's itself a lot. But this store has little to offer and people either flock to you to help or completely ignore you. I stopped here thinking it might be nicer then the one at 136thish but it's about the same. Smaller selection and everything. Go the the Macy's in Cherry Creek it is worth the drive. read more

LOVE this store! Always something on sale that you gotta have! Need a better selection of MK. Always fabulous service as expected from Macy's. read more

This store has very little to offer. No selection to speak of in any department. I was excited to have a Macy's closer to me, instead of having to travel all of the way to Flatiron Crossing. But, I'd much rather make the trip than waste my time at this location. read more

Carla in Fine Jewelry is a total GEM! She was extremely helpful in getting my Effy ring resized, shaped and back to sparkling brilliance. Thank you! read more

I LOVE Macy's! This location is just OK though, it's kind of on the smaller side. I don't think it deserves the other lousy reviews mentioned by others; I've never had much of a problem. It pales in comparison to the Macy's at Flatiron Crossing or, my favorite, Cherry Creek, but it is the closest to my house, so I'm sure I'll be back. read more

When you press 2 for the store it transfers you to another list of #'s where you can't speak to a live person! They won't make it through 2018 anyway read more

I felt racially profiled I went in to buy makeup and was ignored and when I finally was somewhat helped in the middle of telling her what I was looking for the cashier walked away and rolled her eyes in the middle of me talking.So my mother and I walked out because I felt she truely was not interested in helping me what so ever . read more

Selected a 400$ piece of jewelry, after asking specifically about something that was strong and would last. Various sales dropped the price to under 200. which was actually less than I was planning to spend. It broke after 1 month. Apparently it is a "Hollow Chain" design. and a repair would be 40-90$. Fuck Macy's. Its inflated and deceptive pricing, and its no-nothing sales staff. Don't shop here its a scam. read more

I had an after Christmas return. It was a gift I bought for someone that I never had a chance to deliver. The woman at the counter pulled the item from the bag, along with the gift receipt. She told me that "she had used her Macy's card and I would have to either put it back on her card or take store credit." Well, one problem. I purchased the item. I don't know who "she" was, and I don't have a Macy's card so that would have been interesting. I paid in cash. Thank goodness I had both receipts in that bag or I'm not sure what would have happened! Watch your returns and consider giving your loved ones both receipts or they may end up with store credit instead of cash. read more

I was treated very rudely here. I went in needing them to look me up on my mom's account as an authorized user. They tried to use MY driver's license and MY social security number to verify that my mom had listed me as an authorized user on HER account. When they weren't able to pull me up using that, I asked if they could just call to verify that I was an authorized user on her account since they wouldn't be able to verify me as an authorized user on HER account using MY social security number. At this point the employee refused and made me call the Macy's card phone number. So after calling on my cell phone, sitting on hold for 5 minutes to speak with a representative so they could verify me as an authorized user I asked if they could speak with the employee and let them know. I handed my cell phone to the employee who then harassed the representative on the phone asking them if they even worked for the Macy's card company (as if I had just called one of my friends to pretend to verify) and told them that he would just call them back on his line. He then hung up my cell phone handed it back to me, picked up the land line phone next to the register pushed one button and instantly had a representative on the phone with the Macy's card company and re-verified that I was on my mom's account (this process of him calling them on his phone took less than I was on hold on my cell phone) He then hung up and began to ring up my items like nothing had happened. I asked him if he could have just done that in the first place instead of making me call on my cell phone and then just calling himself. He wouldn't even answer me. Once he completed my transaction I went to find a store manager. I found another employee with whom I asked for the store manager and they asked my "Why?" I told them my story and they asked who it was. Well, fortunately for me they have to write their names on the receipts, so I showed her the receipt. This employee began to tell me harass me not to tell the store manager. Well, I found the manager made a complaint and just got a quick sorry and then she was off to continue stocking shelves somewhere. I avoid this Macy's at all costs. Unless you don't need any help from anyone I wouldn't go here! Find another Macy's. read more

If I could give a zero stars, I would. Hell, even negative stars! I walked into the female athletic department today Monday at noon, to return a suit I had bought online. While waiting, the employee asked two staff members who were going to lunch to drop off a return/jewelry for her. Even though, it was a few steps away on the same floor. She said she was afraid she'd "lose" it but that may mean something serious to management. Also, I was cut in line by another customer and overlooked. I observed the interaction between the customer and the staff member, the customer asked for a simple gift box for a t-shirt and the staff member lied telling the customer that she didn't have any. The customer persisted to ask for just a standard box and the staff member said she didn't have one, eyeing underneath the counter, then pulled the top and bottom of the box from underneath. Lol! How can you not have a gift box? All of the Macy's I have been to have had free boxes. Anyway, after she completed serving the customer, she asked me to go to the other counter so she could place my returns on the other counter.. Okay, and then I gave her my return to process and she adamantly took the product and receipt then continued to tell me she couldn't and didn't want to help me because she didn't feel comfortable with it. I have no idea what that meant given that it was a Macy's and why is everything divided!? She told me to go upstairs to return it in the men's section and I asked her why and she continued to tell me that she didn't want to assist me because the return was incorrect. Um, the product that was shipped was incorrect, not my return. I just wanted to return the darn thing and make it easy. I was thinking,"This is so horrible!" I didn't appreciate her customer experience at all. I then took the escalator upstairs and went to the men's section and the employee at the counter turned me away again to men's suits. Sigh. Then, I went to men's suits and got my return. In the past, a few of gentlemen in men's suits department seem to be helpful and kind. I feel very uncomfortable and unwelcome at this Macy's. In my experience, California Macy's do not run their stores like this. read more

My friend and I were shopping for a new watch for her. We approached the jewelry counter to look around while the woman working there, Karla, helped the individuals in front of us. As we surveyed the selection, Karla openly glared at us, and we both got the impression that she thought we were going to steal something. Keep in mind, we both look like average middle class, perfectly respectable young women. We don't get that look often and were immediately taken aback. When it was our turn to be helped, Karla handed us the watch we asked to look at, and, when my friend tried it on, made direct eye contact with her and AUDIBLY SIGHED as if we were wasting her time. My friend didn't even like the watch very much but bought it just because she was so offended and wanted to prove Karla wrong. After my friend paid, Karla changed her demeanor and because noticeably friendlier. We thought the entire customer service experience was bizarre, rude, and, as a whole, not what one might expect when shopping at a reputable department store. read more